Can you submit another ticket while you're standing on that bridge, with the floating officer on screen? I'm having some trouble finding the map name of that bridge, which I would need in order to file an internal bug on this.
I briefly toyed with doing something that would get an infraction, if only to get attention to this thread. And then I figured that all that would happen is the thread would be locked and we'd still not get any answer. So, I'll settle for simply: