i caught a virus the other night and took it all my other programs work fine click on sto and co and i get that message . did a uninstall on sto "cries" start it up to get it patched again "program cannt display this webpage .ive look on the web cannt find anything to help .. can some1 plz help me
I am getting the same error - "This program can not display the web page...". I have not had any virus problems, but yours is the only post I can find on either the STO or CO forums mentioning login problems.
I found that if I bypass the launcher and run GameClient.exe from either \Star Trek Online\Live\ or \Champions Online\Live, the game client launches and I can get as far as the login prompt, but when I try to sign in I just get "Connecting to account server" for a minute, then a message that the connection timed out.
I also tried reinstalling (though I did not uninstall first), but I found that almost the first thing the installer does is to launch the same game launcher which is failing to load.
Does anyone know the IP address of the account server, so I can try to ping it?
Thanks Pegasus. I did not think that bypassing the launcher would work, but I wondered if the fact that trying to sign in that way led to the timeout error message meant anything. I see now that it's unrelated.
You are right about the launcher problem being IE related. I get the same error when I try to load any address in IE. It is not in offline mode, and the only installed add-ons are Flash, Sun Java, a few XML related plugins published by Microsoft, and Silverlight.
What really bugs me is that if I sign in to an alternate user account on the same machine, IE loads with no problems - and as far as I can tell is configured exactly the same way as it is under this user account. I can also launch and sign in to the games with no problems when using that other account. Even better, if I use "run as a different user" on the game launcher while signed in to the original user account (and run it as the secondary account), I can sign in that way with no problems.
I guess I'll need to figure out what is wrong with IE on my main account sometime soon, but not tonight.
3. Look for a line similar or identical to the one listed above in the scan results. If it is there, check it and click "Fix checked".
If you do not see the same line in the scan results for your computer, then refer again to the bit about HijackThis not being a simple tool. I would advise not doing anything else with it unless you understand exactly what it is doing. There is some documentation available on the download page and here. In particular, see the tutorials linked to in the lower right corner of that last page.