I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:
1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.
In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.
They are very selective in granting Lifetime Borg retroactively, after reading this Thread i tried to submit a Ticket since i tried to buy the Lifetime Subscription ~ 30-31.January with my Credit Card, unfortunately Barclaybank suspected Credit Card Fraud and "Locked" my Credit Card Instataneously (there *must* be records aomewhere in the billing departement) , i was unable to get my Card "back to working condition" during the weekend.
So i tried it now in hope to get at least the Borg.
All i got was this:
Update, Unfortunately we are unable to assist you in this request, the pre-order lifetime subscription offer ended 11:59 February 1st 2010 PST. If you have any further questions regarding your account then please contact us again. Regards, Cryptic Studios Support
*sigh* so no Liberated Borg for me.
(seems that the case of Cryptic not "trustwothy" enough to cause my Bank to Lock my Credit Card isn't Case No 2 "technical issue")
I PM'ed phoxe who directed me to send to another E-mail that just gave me this generic reply...
Thank you for sending us an email with your concerns!
The Liberated Borg is currently only available as a benefit to players who
pre-ordered a Lifetime Subscription to Star Trek Online. Although Lifetime
Subscriptions are still being made available for purchase, they no longer come
with the limited edition Liberated Borg.
You may be able to find assistance with similar questions by seeking out the
assistance of other players in game or visiting the official forums which can
be reached through the Community link at the top of the launcher.