> > > Hi Captains! The team is investigating an issue where some players may be stuck on a loading screen. Thanks for your patience! < < <
We are aware there is a queue to log in at this time. We are working to get you in-game as soon as possible.
UPDATE!We're aware of a Skill Points issue that some Romulan Liberated Borg captains may be experiencing, as well as players not being able to delete mail, and are working towards a resolution.
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
apparently you can only claim this on one toon unlike everything else that you can claim with all your toons which kinda sucks
It's currently bugged, there are several threads about it. It'll be fixed in an upcoming patch, at the moment nobody has been able to claim and fly the AGT Galaxy-X.
Why advertise for something that they are not ready for? I am grateful that the customer service has graciously replied about the state of the bug promptly upon the submission of the ticket, nevertheless, I am still angry that I can't get the ship right away.
There are actually some people flying the ships.
As noted by the Customer Service, there are apparently some who got the ships and are flying them. Unfortunately, there are some of us, who are stuck with this bug, where once we claimed from the C-Store, we can't get the ship and claim another one.
It's ridiculous. I should've just taken the safer route, be logical, and waited for a month till the credit was billed, instead of using 60 cards prepaid cards to get this ship.
Why advertise for something that they are not ready for? I am grateful that the customer service has graciously replied about the state of the bug promptly upon the submission of the ticket, nevertheless, I am still angry that I can't get the ship right away.
There are actually some people flying the ships.
As noted by the Customer Service, there are apparently some who got the ships and are flying them. Unfortunately, there are some of us, who are stuck with this bug, where once we claimed from the C-Store, we can't get the ship and claim another one.
It's ridiculous. I should've just taken the safer route, be logical, and waited for a month till the credit was billed, instead of using 60 cards prepaid cards to get this ship.
I think all of us that can't get it are angry. Are you sure there are people actually flying them in-game? I haven't seen one and nobody's been able to pull out screenshots aside from some of the ones of the devs flying them on Tribble.
I think all of us that can't get it are angry. Are you sure there are people actually flying them in-game? I haven't seen one and nobody's been able to pull out screenshots aside from some of the ones of the devs flying them on Tribble.
Here's one small passage from the Customer Service's reply.
"We would like to let you know that our developers are aware of the current issue preventing some players from claiming this reward"
The CS said "some players" instead of just players, so I am under the assumption that as CS states, there are "some players" who are hit with this ugly bug that won't get the ship that we all deserve.
Here's one small passage from the Customer Service's reply.
"We would like to let you know that our developers are aware of the current issue preventing some players from claiming this reward"
The CS said "some players" instead of just players, so I am under the assumption that as CS states, there are "some players" who are hit with this ugly bug that won't get the ship that we all deserve.
Thanks for the clairification, Monopolist. I still haven't seen one in-game, but then they should be pretty rare.
Here's one small passage from the Customer Service's reply.
"We would like to let you know that our developers are aware of the current issue preventing some players from claiming this reward"
The CS said "some players" instead of just players, so I am under the assumption that as CS states, there are "some players" who are hit with this ugly bug that won't get the ship that we all deserve.
That's just CS jargon to make it sound like it's a minor issue limited to only a few players. Screenshot, or it didn't happen.
Greetings Captain, Thank you for reporting your issue on not being able to claim the Galaxy X class ship. Unfortunately this issue cannot be solved at this time, but be assured that this issue is undergoing further review and may be solved in due time. We apologize for the inconvenience. If you need any more help, please feel free to contact us.
Linear Mode
