Lieutenant
Join Date: Aug 2012
Posts: 41
# 1 resolved?
08-01-2013, 10:21 AM
"Thanks for your patience, Captains. We've resolved the issue and you should now be able to log in without issue.

Cheers,

Brandon =/\=
--------------------
Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes
If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here."



=====================================


then why I am I still trying to connect to the update game launcher?? I guess my internet must be down ( insert sarcastic eye roll )
Captain
Join Date: Jun 2012
Posts: 7,395
# 2
08-01-2013, 10:23 AM
It took several minutes for mine to connect, but then it did and I logged in and downloaded the patch regularly. Maybe you need to restart the Launcher. Don't know.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Lieutenant
Join Date: Aug 2012
Posts: 41
# 3
08-01-2013, 10:24 AM
restart the launcher?? I can't connect to the launcher at all "retry 20 times" and counting
Captain
Join Date: Jun 2012
Posts: 7,395
# 4
08-01-2013, 10:27 AM
I simply meant close the current attempts to connect and then restart.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Lieutenant
Join Date: Aug 2012
Posts: 41
# 5
08-01-2013, 10:32 AM
have closed the launcher and retried connecting several times, and I waited for "failed connection 9 times" before retrying...
Captain
Join Date: Jun 2012
Posts: 7,395
# 6
08-01-2013, 10:35 AM
Try turning your firewall off. It's possible that the launcher update is using a pathing route not recognized by your firewall and is being stopped from leaving your computer. I've had that happen twice to me over the years.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Lt. Commander
Join Date: Dec 2012
Posts: 122
# 7
08-01-2013, 10:47 AM
Cute...patcher for STO and NWO appear to be broken...can't patch or play either game..this is getting silly...down for maintenance and patch, followed by a game you can't log in to...same problem with last week's patch, can't log in...didn't this show up anywhere in your testing?
There is about as much water on Earth now as there was three billion years ago. But while the amount of water has remained static, the amount of tequila and Triple Sec available for the making of Margaritas has expanded enormously. So you see, we have made progress after all. ~Anonymous
Lieutenant
Join Date: Aug 2012
Posts: 41
# 8
08-01-2013, 10:47 AM
well, the launcher finally opened, I typed in my password, shows me signed in..but the updat status bar is grey, doesn't update....
"buying a subscription to STO is a lot like feeding pigeons, you give them food, they give you.......well you know"
Lt. Commander
Join Date: Dec 2012
Posts: 122
# 9
08-01-2013, 10:56 AM
This would probably be less aggravating if I played for free, however, I'm a LTS, and spend quite a lot of money on the game buying zen (well past the $1000+ mark)...with no one to call for customer service there's no way other than this forum to let anyone know about the problem, that and filing a support ticket, which always takes several days for support to get aound to answering...they need a support phone number, at least for the LTS'ers...
There is about as much water on Earth now as there was three billion years ago. But while the amount of water has remained static, the amount of tequila and Triple Sec available for the making of Margaritas has expanded enormously. So you see, we have made progress after all. ~Anonymous
Lieutenant
Join Date: Aug 2012
Posts: 41
# 10
08-01-2013, 11:23 AM
"while your waiting for us to resolve this issue, I'd like to point out that this is the perfect time to buy that Life Time Subscription"
"buying a subscription to STO is a lot like feeding pigeons, you give them food, they give you.......well you know"
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 03:24 AM.