Lt. Commander
Join Date: Dec 2007
Posts: 120
# 91 account inactive
02-23-2011, 06:06 AM
why is my account inactive i renewed it less than 2 weeks ago
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 92 account inactive
02-23-2011, 07:36 AM
I re-activated my account on 02/13/2011 and now it says my account is inactive need to know why and can it be fixed please help
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 93
02-23-2011, 09:52 AM
i have a little problem here... i just bought game over steam... and when start the launcher, log in, it says: account error...
i already entered the product key and all that... and it says that i have 30 free days to play... but nothing... account error again -.-
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 94
02-23-2011, 02:08 PM
you need more than just the retail key you also need to setup a recuring subscription and enter how you plan to pay for the subscription when it starts.
cryptic will then verify the payment method (time will vary as they do it in batches)

then the account will be active withthe 30 days subscriptiion bonus.
if you use credit card or paypall you will not be charged for the subscription until after the 30 days bonus (you can cancel before the 30 days and not be charged at all)
if you use a gametime card you will have the 30 days bonus added to your gamecard time. ie 30 days gamecard + 30 days bonus = 60 days before you have to enter another gametime card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 95
02-24-2011, 02:54 PM
yea... now is works... finally... thx m8...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 96
03-24-2011, 09:37 PM
Have looked through the forums, and cannot seem to find the right answer. I am a few days short of having enough to pay for my monthly subscription. When I got my collectors edition of the game, I also got 3 10/day time cards; can I use one of those to carry me over until I get payed, or are those just for handouts to friends to get them into the game?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 97
03-25-2011, 04:32 AM
the 10 day cards are for friends. you can not add a trial card to an account that has had either a retail or demo code already applied to the account.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 98
03-25-2011, 03:49 PM
What about another product key? I received two copies of the game at Christmas; would the product key out of my other copy of the game work, for another 30 days?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 99
03-26-2011, 02:24 AM
Okay and Again I'm back. Had to change my credit card details and in yet the same boat again.

WTF does "You must supply a Langauge" in the Tickets STO section.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 100
03-26-2011, 08:53 AM
I believe you can add product keys but they have to be from different version of game
ie standard vesion and collector edition
standard and deluxe version but you will have to ask billing to be sure it is possible.
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