Lt. Commander
Join Date: Dec 2007
Posts: 120
# 71
10-23-2010, 03:03 AM
Quote:
Originally Posted by Sharkulla
Hey i got a problem also =o

I payed for a month subscription then canceled the recurring sub. coz im not sure i can pay for next month. Now when i tried to log in i get "Account error please click here for more information", server changes to SERVER DOWN and when i click to see information there is nothing there to see just a blank support page.



Edit: i got a answer that my transaction didnt go through and that i have to do it again

But it did go through and the money is gone from my account -.-`

And now i cant even add my credit card ... perfect
WTF?!
This too.

They have taken payment from my account, so I cancelled the recurring subscription (so it wont take it out next month) my account says its suspended and my card company says they have taken payment.

If I get no reply by the end of the day I will be authorizing my CC company to take legal action, since by law this is basically classed as stealing.

Not surprisingly the Cryptic on line help is dead and there's no billing contact number.

Thanks Cryptic
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 72
11-30-2010, 11:43 PM
I had the same problems to.

http://forums.startrekonline.com/sho...d.php?t=188613

I have now left the game becasue I can no longer subscribe. There is nothing wrong with my credit card or my details. I have confirmed this with my bank. There is something very wrong with the account billing system. I leave this as a warning for others who will eventually come looking for answers. Save yourself the time and stress - quit and don't look back. Atari and Cryptic don't give a damn or are completely incompetent.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 73 product key
12-25-2010, 02:02 AM
i bought the game online a got a conformation email but no product ket so i can't finish installing it
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 74
12-25-2010, 03:15 AM
While i can't speak for everyone, i have yet to encounter any problems with billing. Then again i understand online payments and how they work more so over these last few years, and if and why they ever do not work, i tend to research and find as much information as i possibly can instead of going off on a rant and demanding justice. Whether you fall into this category is something only you can know, yet generally i find most of the problems lie with the individual and not the company involved. I'm sure you don't like me saying it but more often than not, its true. The customer really isn't right and the mentality that we are, seriously needs addressing in this world.

I recently made the jump to a Life Time Subscription. Before doing so i spoke to 3 different Atari reps, over a period of 3 days, asking each one the same questions to make sure i knew where i would stand, what extras i would receive, and how to go about cancelling my monthly sub. I was informed not to cancel the sub till after the LTS payment went through. It seems that cancelling your monthly sub will cancel whatever game time you have existing on your account. So i assume if you have played for two weeks, have two weeks left, cancel then and those remaining two weeks are null. I'm use to a different method from my time on ********, and yes, this does need to be either pointed out better by Cryptic or at least addressed so cancelling a sub simply prevents further game time being added as opposed to current game time being deleted. Finding this out before jumping the gun was simply down to me.
Research a little first people, because a lot of finger pointing could be avoided with a little thought first. I'm not trying to belittle anyone or say 'i told you so', but with anything in life, just a little bit of understanding goes a hell of a long way. Companies don't all operate the same, so please don't assume they do. I much rather get myself into a situation knowing more about it to begin with than entering into it in the dark.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 75
12-25-2010, 10:05 AM
Quote:
Originally Posted by stunlee
i bought the game online a got a conformation email but no product ket so i can't finish installing it
Where do you buy it from> depending on where depends on how you get the key, some put the key in the invoice email, other add it to a seperate email, while steam will add it to your game managment screen, cryptic I beleive, will add it to your account dashboard in the unused key section.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 76
12-29-2010, 12:57 PM
Quote:
Originally Posted by Giomar
OK i just have one thing to say here and yes i know that this is a tech support forum but from what i've seen so far this is the only way to get anything across.. First of all I did try to use the sumit a ticket page you mentioned.. let me ask you this .. have you actually tried to use it because it doesnt work, it promts you to choose billing or tech question and thats as far as you can go.. Secondly (which is the main reason im looking for help) i tried to set up an account which i was able to do but when i tried to load the game it keeps telling me that there is an account error so i click on a link.. The link sends me to a billing sight that tells me that i have a 30-trial and under that is askes for billing information. NOW, Explain to me why i would want to set up a subscription for something that i havent even tried yet.. if im suppose to have a 30-day trial then give me the trial and if after 30 days i think your company deserves my payments then at that time i will set up a subscription.. otherwise the game will be deleted from my computer and start collecting dust while i play ******** and Lord of the Rings (which by the way understand the meaning of the term 30-day free trial)
I am having the same problem. Does that mean that I have to pay for a month of the game in order to activate the free 30 days? Does it just want the credit card info or does it want that and for me to pay? PegasusMD, your answer is kind of confusing. I am confused and would like it if someone would help me out. Thanks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 77
12-29-2010, 02:41 PM
Quote:
Originally Posted by samusye View Post
I am having the same problem. Does that mean that I have to pay for a month of the game in order to activate the free 30 days? Does it just want the credit card info or does it want that and for me to pay? PegasusMD, your answer is kind of confusing. I am confused and would like it if someone would help me out. Thanks.
on the retail game you have to setup a subscription to activate the game and get your 30 days
when you enter the retail key you will be taken to a subscription plan menu
you have to select which plan or recurring renewal you want(the subscription)

then then will have to enter how you plan to pay for the subscription when it starts in 30 days so they can keep your game time active when it is time to renew and you will not have any downlime while they verify the payment.

if you use a credit card or paypal as your payment you will not be charge for the subscription until after the 30 days subscription bonus
(it is like a magazine offering a free issue when you sign up for a year subscription)

if you decide to use a gametime card then the 30 days free bonus will be applied to the time of the game card. ie 30 days game card + 30 days free time means you have 60 days of playtime before you have to enter another gametime card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 78
01-06-2011, 05:40 AM
There is something funky going on their end. I tried to reactivate my sub after the free month run out some months ago.

The process reserves the one euro from my bank account but the payment is still rejected.

In my opinion this should not happen. My bank accepts the transaction just fine as they put the resevation fee on my account.

Why are you trying to take money from my account without accepting the card?

EDIT:

Payment rejecting would not be a biggie i would just go and find game card somewhere. The part where you reserve money from my account is not cool.

I could keep trying to get it to go thru but i dont fancy having multiple euros reserved on my bank account.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 79
01-06-2011, 05:57 AM
I used paypal to get the sub going. So ill be happily playing in a few minutes. But there is still something wrong on the billing department.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 80
01-15-2011, 02:08 AM
Quote:
Originally Posted by wowbag
There is something funky going on their end. I tried to reactivate my sub after the free month run out some months ago.

The process reserves the one euro from my bank account but the payment is still rejected.

In my opinion this should not happen. My bank accepts the transaction just fine as they put the resevation fee on my account.

Why are you trying to take money from my account without accepting the card?

EDIT:

Payment rejecting would not be a biggie i would just go and find game card somewhere. The part where you reserve money from my account is not cool.

I could keep trying to get it to go thru but i dont fancy having multiple euros reserved on my bank account.
This is really what makes me angry .... they CAN reserve the one euro = the pament CAN get trought .... but I CANT pay for subscription ... I am just wondering if they are looking into this or not.
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