Lt. Commander
Join Date: Dec 2007
Posts: 120
{Have to say patience is a virtue. after posting this I went back to My Account and a new payment method tab was available. and all is well in my universe. have decided to leave this up for the amusement of others. However if a helper or dev doesn't think its funny. I give permission to delete it. PegasusMD, I thought I had something different to offer this thread, but I'm as silly as the next person.}

thank you

PegasusMD
Helpful User, Tech Support

Your patience with this thread has probably been extremely hard to maintain.
There are no one answers in this thread to any one concerns. please if you have the time to rant and rave about your problem take the time to post the out come.

I luckily did all the right things before coming across this thread. But if I am to complain its the ticketing system. I'm clued in pc wise, but that took some work.

Ticketing for anyone having trouble

go to http://www.startrekonline.com/tickets
click on create new ticket.
choose between tech or billing
Search for your problem.
click on My issue isn't listed here, create a new one!

good luck.

here is my issue for your amusment.

"re activating an account with adiferant payment method from an Australian Direct Debit Card.

Okay lets start from the beginning. Bought STO gold edition in Australia and with activation code and 30 day game card. Bought an edition 2X30 day game cards. Played for three months then had net problems. now I'm inactive and tried to do a 1 month subscription. Entered all the details required and submitted. I then got a message saying invalid details. So I tried again thinking I missed something and again invalid card details. so I thought maybe I'm entering the wrong cw numbers. lets just say I tried several times. poop. called my card company. they said international purchases over the net send a 1 dollar debit before extracting the amount and so fare I have three pending. so I checked my account and yes she was right. so she told me to wait and try again later. so I did that. still “invalid card details”. so I've been all over the forums from the sto website as well as the Atari one looking for an answer. Tried to figure out this ticket thing and I'm finally here after 3 hour of trying to figure out how to get answers or at least complain. check out. http://forums.startrekonline.com/sho...d.php?t=166917

firstly what am I doing wrong. I understand the who 30 day thing, but when am I getting billed. will I get billed for every 1 dollar pending approval for the benefit of your company and my time.

secondly the ticket thing sucks and annoys people. The game is awesome cryptic is awesome. the only one letting the teamdown is whoever this goes too. secondly give me a email address to voice my concerns as you are turning away players by being bigots with your unanswered queries.

Thirdly please give me a reasonable answer. And I know the poor person reading this isn't to blame. But give me someone to complain to. the billing system sucks and needs to change. Who can make that happen? or at least give us a reasonable non confusing link with all the information and procedures in simple terms so we can get on with our lives and stop sifting through relentless page content with the same information and no answers.

End Rant
Love you.
And thank you for a great game."

and I chose not to edit because they should have to work to understand me, as I tried to with them. HAHAHAA.

I will post my out come once I get answers.
Unless anyone out there who is helpful that has had a similar problem could shed dome light.

Okay back to Stoked to catch up on 4-6 months in solitary confinement of STO......
I am and for ever will be mentally distraught from my withdrawal symptoms.
and sorry if My GOD comment a fends anyone. "Decided to take it out in case its in the code 0of conduct."

But I'm Aussie it's hard to do anything with out swearing.
Bleedin cockatoos got a hold of my mind and made me write to a dingo in me sleep.

Toots
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 82 Be patient
01-19-2011, 05:46 PM
The ticketing worked. Got a reply within 6 hours. Luckily my query had already be rectified.
It's hard for any user to be dying to play a game and have to wait. I remember having troubles when activating my code. I was also fortunate to have a fleet to help me out. I love sto users, as they have a different mind set to most other mmo players.

Any who I'll keep checking this thread In the hope I can use my limited wisdom on the billing issue.

I still have one question, who is in control of the billing for this game?
I'm only assuming Atari, however who looks after the design system on the sto site?

Obviously this thread isn't supposed to be in this forum, but for now it's a good place to start.

Good luck and boldly go in peace. Don't fly of the kook as I did.

And another thing to think about, while your trying to figure out your own billing problem, download and patch the game to avoid any future waiting once the billing is sorted out.

And if you need a quick sto fix. Check out stoked at jupiterbroacasting or theredshirtarmy or stowiki and you will find enough stuff or links to help the time pass like an f16 in a Quantum slip stream across the pacific ocean.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 83
01-20-2011, 06:14 AM
Hej Guys,

I just bought STO and a gamecard for 60days (since apparantly you need this to activate your game). Now when I try to activate it and I type in the gamecard code in the subscription page, I keep getting "There was an error processing your request.". What do I do?
Ps I send a ticket but since its still night over there I'm not surprised I didnt get any response yet
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 84
01-20-2011, 02:56 PM
the steps you should have done i believe is

1. enter your retail key

you then should have been taken to the subscription plan option where you select what subscription plan

then you should have been taken to playment method menu which you would select and enter your game card.

if you did all that then yes you need to wait for billing to respond to ticket (or use thier live chat option daytime only) to see what the problem is.
Lt. Commander
Join Date: Dec 2007
Posts: 120
STO is over billing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 86 Get your Tickets.
01-24-2011, 04:38 PM
Have you put in a ticket.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 87
02-04-2011, 03:25 PM
Hooray, double-billed for a lifetime sub despite the transaction apparently "failing"
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 88
02-06-2011, 06:19 PM
I bought the game with Paypal, I even extended my subscription with Champions Online with paypal, and then bought Cryptic Points.

But now all of the sudden I'm trying to extend my STO account, and while I have money on my Paypal account, it keeps asking me to enter my credit card info. This is just totally........... My account closed down yesterday and no matter how many times I try to pay with the money I *have,* it's not going through, and I don't know if it's a Paypal or a Cryptic issue.

Either way, Cryptic doesn't get its payment, and my friend is having the exact same problem. I'm in charge of a fleet, and I had no idea this would happen or else I would have tried to pay a subscription sooner. I've already sent a support ticket to Paypal and Atari, but no reply yet.

I have no idea what to do. Maybe I'll find a game card somewhere, but I already paid a fee for the money in my Paypal account - I want to use that money.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 89
02-16-2011, 03:43 AM
Quote:
Originally Posted by ISmart
I bought the game with Paypal, I even extended my subscription with Champions Online with paypal, and then bought Cryptic Points.

But now all of the sudden I'm trying to extend my STO account, and while I have money on my Paypal account, it keeps asking me to enter my credit card info. This is just totally........... My account closed down yesterday and no matter how many times I try to pay with the money I *have,* it's not going through, and I don't know if it's a Paypal or a Cryptic issue.

Either way, Cryptic doesn't get its payment, and my friend is having the exact same problem. I'm in charge of a fleet, and I had no idea this would happen or else I would have tried to pay a subscription sooner. I've already sent a support ticket to Paypal and Atari, but no reply yet.

I have no idea what to do. Maybe I'll find a game card somewhere, but I already paid a fee for the money in my Paypal account - I want to use that money.
Has this been resolved?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 90
02-19-2011, 08:19 AM
Hey geniuses (referring to Cryptic/Atari),

Earlier this month, I took advantage of the LTS sale and purchased a lifetime subscription to (in theory) replace my 3-month. Apparently $240 dollars wasn't enough for you, and I was charged on February 8th for the three-month subscription that the LTS SHOULD HAVE REPLACED!

Left hand still not talking to the right hand?

I expect to get that money back.

EDIT: Yeah, I know I have to go through Atari's support site. I'm just venting because this sort of garbage should not happen.
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