If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Yesterday, I installed the demo and played through it. I decided to buy STO, did so, then installed it and waited through the three hour patch download. When I now log in with the account I created during the demo, it keeps insisting I'm using the demo. (I see the advertisement to upgrade from the demo on loading screens. Also, Admiral Quinn will not give me any new quests because he thinks I'm using the demo.)
I went to my account, and even though I'm on the first thirty days free, it's asking what subscription plan I want. As far as I can tell, there's no way to just choose the first thirty days free. Do I have to sign up for a subscription to play through the first thirty days or am I missing something?
I would really dislike having to reinstall the game again after deleting the demo due to the long waiting period for downloading the patch.