If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
We will be performing maintenance on the Global Chat service for Star Trek Online on Wednesday, September 15th from 3AM PST to 5AM PST (10AM to 12PM UTC). This maintenance will interrupt all related services, including in-game mail, but the game will remain up and playable during maintenance. We will update this thread once this maintenance has been completed.
Thank you,
The Star Trek Online Team