Go Back   Star Trek Online > Support > Gameplay Bug Reports
Login

Notices

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
Hello,

I just purchased 500 cryptic points, making my total balance 1240 points. The Nebula costs 1200 points, yet, when I try to purchase the item, it says cannot complete the transaction. I have enough points, I have enough open ship slots, but I still cannot buy it. If this cannot be resolved, I would like a refund for the Cryptic points I purchased--I only bought them with the intention of buying this ship. Please respond, this is quite frustrating and I would value a quick resolution.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
10-19-2010, 01:29 PM
Nebula isn't available to everyone.... There are particular requirements.

Before deciding to purchase anything, make sure you can actually buy it by checking c-store. It will tell you very quickly that purchase is restricted.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
10-19-2010, 03:38 PM
You also have to make sure you have an open slot in your inventory.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
10-19-2010, 10:58 PM
I meet all the requirements. I am VA, I have 1240 CP and three open ship slots. Apparently, this has happened before according to Jeff A. (system support), however, the longest occurrence of this was only 16 hours (not being able to purchase it). I have far surpassed that now, and they still have yet to deal with this problem. I am frustrated, I spent money and if it cannot be resolved I want it back.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 03:40 PM.