Lt. Commander
Join Date: Dec 2007
Posts: 120
I still cannot purchase my Nebula Class. I meet all the requirements: VA, 1240 POINTS and three open ship slots. Yet, I still receive the message "Unable to complete transaction: that item cannot be currently purchased". Someone in system support (Jeff A.) told me the longest that someone had this issue was 16 hours, I have far surpassed that. Cryptic has yet to deal directly with my issue. I was told that if it took longer I could receive a refund for the points I have spent. But, still no answer. I would like Cryptic to remedy this situation, it doesn't portray them in the best of light. I am annoyed.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
10-19-2010, 10:20 PM
Posting multiple threads is not allowed, and is cause for getting an Infraction point. Since you've filed a ticket that's the correct way to deal with it. If you're looking for a more immediate response can log into atari's live chat system and talk to someone there during their normal business hours.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
10-19-2010, 10:43 PM
I am trying to get my point made. I didn't realize this was an infraction. But, Cryptic should respond to this. Leaving this unanswered is not very kosher.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
10-19-2010, 10:58 PM
Cryptic has over 10,000 posts on this forum every day. They don't have time to read them all. That's why they have a ticket system for problems, and a live chat feature during normal business hours for people who can't wait a few days to get their ticket resolved.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
10-21-2010, 04:56 PM
This problem has yet to be resolved, and no message from Cryptic yet. Still frustrated.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
10-21-2010, 05:31 PM
Quote:
This problem has yet to be resolved, and no message from Cryptic yet. Still frustrated.
Did you attempt to use the support chat function I mentioned above?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
10-22-2010, 07:35 AM
This issued has been resolved! Yay
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
10-22-2010, 09:22 AM
I'm glad it was taken care of for you. Enjoy your new ship!
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