Provide some data to work with.
post the results of tracert patchserver.crypticstudios.com and nettest
Nettest:
Go to
http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
attach a dxdiag report on your system
details about your network set up
Are you using a wire or wireless connection, what modem/router are you using and Nic card and version of network drivers.
Are you on a home netowrk of more than one pc, are you part of another network like a university.