We are investigating an issue where players are seeing a "login failed for unknown reason" error at the log-in screen.
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Have you checked your in game settings options > video > troubleshooting the first drop down list is the monitor selection it'll be numbered <your vid card> #1 <your vid card> #2