Hello! I think that being a support class in this game is sort of difficult due to your targeting options. 1st of all, you can only select 1 target, and that target can change in a moment depending on settings and events. What we support people need, (especially medics on the ground) is the ability to pre-emptively activate targetable powers, and then be able to choose their target.
Example... Dr. Kirkface wants to heal a specific person in his away team, but every time he tries to select the other person and activate the heal, he is shot by a klingon and uses it on himself instead... Or in space you have a target selected for an engineering team, but Realize at the last second that it's the wrong one or whatever....
Personally, I'd like to have slots for both friendly and enemy 'gumps' and at least an option to have a 'Target Phase' where I can actually click on a gump to select that target, or even just click on the ship or person itself to actually release the effect. Does anyone out there agree with me?
There is sort of a fix for this (half way) in the game right now. Turn off auto assist and you won't heal whomever your target (enemy) is targeting.
The targeting though is a bit too basic when it comes to this game however. I really think they should have done it like EVE to make it a more tactical experience (really whoever heard of Star Trek ships only being able to fire on one target at a time?).
For those who don't know what I speak of in EVE your weapons auto-fire toggle. You select a target and assign whichever weapons you want to fire on those targets, meaning you can spread your firepower out across multiple targets. Quite handy. The same thing is done for their support equipment.
For us though we would need a target and a subtarget at the very least to provide good support. This way your ship can keep firing and you don't have to shuffle around between friendly and enemy targets to use your support skills.