Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Ongoing problem
01-03-2011, 07:46 PM
My last several logins have all done the same:
1. Updating Launcher
2. While retrieving list of characters, times out.
3. After selecting character, times out.
4. After entering password and selecting character, loads to my ship.
5. After loading to my ship, controls respond poorly: cannot move; when I can move, jerky and unreliable.
6. Disconnections are frequent.
Basically, I haven't played in the last several days of logging into my character. After using several other internet-based applications and programs on my computer, I have to assume, momentarily at least, that there is a problem with STO. Please advise.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-03-2011, 08:15 PM
provide a dxdiag report and the results of a tracert and a nettest . so we have tomethig to evaulate.

Go to
Download this file and run it
A command prompt should appear running the test automatically

For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

also include your net connection setup (ie wire or wireless, modem/router model and version , nic card and driver version etc)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-06-2011, 03:55 AM
Yeah, my columns are 81/4/85. Considering they're supposed to be in the 500/20/500 range, that blows.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4 Problem continues...
01-11-2011, 04:30 AM
What exactly is "Cryptic Launcher Autoupdate" and how do I make it work right the first time?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5 Okay
04-25-2011, 12:42 AM
Fixed it, or so I think. It's patching from the last four months of not playing. I sure hope I got it this time. I'd like to be able to play before my subscription ends.

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