If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
We will be bringing down Star Trek Online and the Account Server on Wednesday, January 5th from 3 AM to 5 AM PST (11 AM to 1 PM UTC) in order to perform maintenance and apply a patch. We will update this thread once the maintenance has been completed.