Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Lifetime & Vet rewards
03-01-2011, 02:12 PM
I got lifetime sub last weekend almost after a year of playing STO but when I bought it the Vet day count stopped.

I would like to know why?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-01-2011, 02:22 PM
I've had this problem as well, and have reported in in multiple ways. Seems to be a bug with the subscription system. I'm stuck at 341 days.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-01-2011, 02:22 PM
Before anyone says it's do to the digital Copy of STO I got a copy of it a month after STO came out
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-01-2011, 02:23 PM
Quote:
Originally Posted by Cpt_Richardson View Post
I've had this problem as well, and have reported in in multiple ways. Seems to be a bug with the subscription system. I'm stuck at 341 days.
Mine is stuck at 358
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-01-2011, 02:30 PM
I've notified the appropriate internal teams, and we're going look into this right away.

I apologize for any inconvenience this may cause.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-01-2011, 02:34 PM
Quote:
Originally Posted by Salami_Inferno
I've notified the appropriate internal teams, and we're going look into this right away.

I apologize for any inconvenience this may cause.
Thank you

It's not much an incovenience I was wandering about why it stop
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-01-2011, 03:21 PM
I'm certain I was logged in at Head Start yet the counter said 272 two weeks ago. I wrote that off as my memory being wrong, but I checked again recently and it said 250.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-01-2011, 03:39 PM
I too have been stuck at 192 days for 3 weeks. hopefully this gets fixed.
weird, my name here doesn't show me as a lifetime. I assume i have to go set that myself?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-01-2011, 03:42 PM
Quote:
Originally Posted by Salami_Inferno
I've notified the appropriate internal teams, and we're going look into this right away.

I apologize for any inconvenience this may cause.

Salami, you may be interested in this topic as well: http://forums.startrekonline.com/sho...wpost&t=204644

Talaxia, go to "My Account" at the top of this page, then look for "Group Memberships" and select the Career Officer group.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-01-2011, 03:59 PM
I've been experiencing a similiar problem. Just spoke to Atari Account & Billing support and they said it needed to be escalated to the next tier. Wondering when I'll hit endgame and get this resolved. :p

Anyways, my in game counter says 383, and it has for several months (I remember noticing it well before the 300 day vet rewards were handed out). And on my account, it says 336 days. BS!! Should be at 394 days by my record.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 09:50 AM.