If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
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Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
Been getting bumped pretty regularly myself. Did a tracert and it got hung up on some site ending in BOS4.ALTER.NET after clearing Verizon. If BOS = Boston, could it be an east coast/New England problem?
Edit: Oops, nvm, just saw the OP's in Melbourne...
...we're on the other side of the planet and our links to the rest of the world aren't really up to scratch although our Gov't is doing something about that, there is a prob in Hawaii (where we connect to you) but it's apparently localised so...anyhooo...
As with all connection troubles: More information is always better than just "It won't work!". It helps us trace what is happening.
Speaking of trace: Have you run a tracert to patchserver.crypticstudios.com ? Do you see a sudden drop-off in your data flow?
From where do you play?
Who is your ISP?
Do you have a regular drop-off and if so, around what time?
The more information you have, the better we can check what might be wrong.