The letter is just an information (got it myself on monday). The necessary adjustments to network ifrastructure have been done quite some time ago.
Its now time to test and hope that the cognet issue is solved. Yesterday looked good, will try again tonight.
Agreed. Again nice and smooth connectivity to forums, Launcher and Patchserver.
For a final "things are back to normal" notice I would wait until after easter, since the trafficload for the next days will be less then it is during normal weekdays and weekends because a lot of people are on short vacation trips and the usual business traffic will be missing on friday and monday. If things keep stable that until 30.04. I think we can be quite sure things are solved.
I can't try to login as I'm not at home. Anyway I'm the ISP where I am is Alice as well here and I just did a traceroute. It is not going over London anymore, acutally not over Cogent at all:
2 lo1.br19.ber.de.hansenet.net (220.127.116.11) 40.821 ms
ae0-101.cr01.ber.de.hansenet.net (18.104.22.168) 33.241 ms 32.913 ms
3 so-0-2-0-0.cr01.weham.de.hansenet.net (22.214.171.124) 39.846 ms 39.149 ms 39.655 ms
4 ae0-0.pr02.weham.de.hansenet.net (126.96.36.199) 40.180 ms 39.629 ms 38.634 ms
5 ae0-0-grtdusix1.red.telefonica-wholesale.net.7.16.84.in-addr.arpa (188.8.131.52) 46.078 ms 44.456 ms 45.789 ms
6 so3-1-2-0-grtfraix4.red.telefonica-wholesale.net.121.142.94.in-addr.arpa (184.108.40.206) 50.406 ms 50.649 ms
xe-5-1-3-0-grtfraix4.red.telefonica-wholesale.net.120.142.94.in-addr.arpa (220.127.116.11) 49.614 ms
7 tinet-xe5-0-1-0-grtfraix4.red.telefonica-wholesale.net (18.104.22.168) 50.466 ms 50.589 ms 50.227 ms
8 xe-1-2-0.bos11.ip4.tinet.net (22.214.171.124) 141.138 ms 141.868 ms 149.366 ms
9 internap-gw.ip4.tinet.net (126.96.36.199) 141.819 ms 142.516 ms 141.405 ms
10 border11.te7-1-bbnet1.bsn.pnap.net (188.8.131.52) 141.850 ms 142.106 ms
border11.te8-1-bbnet2.bsn.pnap.net (184.108.40.206) 142.457 ms
11 cryptic-3.border11.bsn.pnap.net (220.127.116.11) 151.790 ms 157.523 ms 161.503 ms
12 patchserver.crypticstudios.com (18.104.22.168) 151.730 ms 152.065 ms 151.483 ms
So I guess the issue is solved for me now. I'll be able to say that for sure once I'm back home.
I'm on O2 in the UK and when I ran a traceroute today, I saw that just like GSIO01 and Dyce9984 above, I'm no longer routing via Cogent at all, but rather via telefonica.
And I now have no problems with either the forum or the STO game launcher (or the Champions launcher either of course).
Make me wonder if the affected providers got POed with Cogent's tardiness in addressing this issue and simply took them out of the equation altogether. So fingers crossed that's an end to this particular hassle!
Props to Cryptic for weathering the flak on this one btw - this really was an issue beyind their control, but they did still do what little was within their power to do and keep the comms up between themselves and companies on the other side of the Cogent divide..
The Cogent Divide, hmm...would make a good name for a sector of space dominated by singularities that collapse warp fields and slow any ships passing through to a crawl...
We've done a bit of magic to try and stabilize the routing over Easter.
This is sadly not a permanent solution and we may have other routing at a later time. Should the situation change for you again, please do let us know!