Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Suddenly Can't Do Anything
04-22-2011, 12:19 PM
I have recently been experiencing a rather odd problem. I will be playing and suddenly my screen will darken, kinda like when you hit escape and bring up the menu. But the menu is not there and I have not hit escape. When this happens I can no longer do anything, it acts exactly like it would if the menu was there, but as I said it is not there. The only way I have of fixing this problem is by exiting completely out of the game and relaunching.

Has anyone else encountered this problem? Is it me? Is it the game?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
04-23-2011, 03:28 AM
This does sound like an unusual problem.

One thing to try is to press Alt + tab and then to so again to get back in the game. Does this seem to have any affect or clear the problem?

What happens if you do press the Esc key when this problem occurs?

You can try clicking on "Force verify" in "Options" in the STO launcher and in case of a corrupted or missing file, that should replace the missing/corrupt file with a known-good copy.

Might a background program or your antivirus be trying to steal the focus from the game? Are you only running STO when this happens?

Please post a DxDiag as an attachment to a post in this thread (Start -> Run, DxDiag -> Save All Information).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
04-23-2011, 06:09 AM
Quote:
Originally Posted by Jas-
This does sound like an unusual problem.
One thing to try is to press Alt + tab and then to so again to get back in the game. Does this seem to have any affect or clear the problem?
I run in windowed mod, cause I got tired of the game freezing for a couple minutes as it adjusted, so I ma not sure what affect this would have.

Quote:
Originally Posted by Jas-
What happens if you do press the Esc key when this problem occurs?
Same as always, the menu pops up. But if I click 'Options' I am not able to click anything on that pop-up box. I can Log-Out, but then I cannot type my password in.

Quote:
Originally Posted by Jas-
You can try clicking on "Force verify" in "Options" in the STO launcher and in case of a corrupted or missing file, that should replace the missing/corrupt file with a known-good copy.
I will give that a try. Should I do that while the game is running?

Quote:
Originally Posted by Jas-
Might a background program or your antivirus be trying to steal the focus from the game? Are you only running STO when this happens?
I don't think my anti-virus is doing anything, at least there is nothing pooping up. I usually have Vent running, and some times I will have FireFox up. Neither have caused problems in the past, but things change.

Quote:
Originally Posted by Jas-
Please post a DxDiag as an attachment to a post in this thread (Start -> Run, DxDiag -> Save All Information).
I'll do that the next time I experience the problem.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
04-23-2011, 06:40 AM
Quote:
Originally Posted by SupremeLegate View Post
I run in windowed mod, cause I got tired of the game freezing for a couple minutes as it adjusted, so I ma not sure what affect this would have.



Same as always, the menu pops up. But if I click 'Options' I am not able to click anything on that pop-up box. I can Log-Out, but then I cannot type my password in.



I will give that a try. Should I do that while the game is running?



I don't think my anti-virus is doing anything, at least there is nothing pooping up. I usually have Vent running, and some times I will have FireFox up. Neither have caused problems in the past, but things change.



I'll do that the next time I experience the problem.
Log out of the game fully and from the launcher click force verify and ok. Once that is done, and if you still recieve the same errors, log out again and post the full dxdiag info. Attach it to your post in the form of a .txt file if poss, or use pastebin.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
04-28-2011, 05:22 PM
Well it happened again, so here is the DxDiag.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
04-29-2011, 01:23 PM
Go into your STO program folder and find the file called crash or dump. That will give us the needed error to compare.

for instance mine is located at :

C:\Games\Cryptic Studios\Star Trek Online\Live\logs\GameClient
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
05-02-2011, 04:43 PM
Well it just happened again, but I cannot seem to upload the Crash.Log file.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
05-03-2011, 10:02 AM
I tired copying and saving it into a word doc, but when I tried to upload I got 'Invalid File'

So, here is the crap in the file.

110404 01:25:47 1334 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110409 18:00:57 36 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110411 15:54:40 7575 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110411 21:25:15 9437 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110412 17:05:33 8232 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110412 19:30:43 7327 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110412 22:26:57 4864 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110413 00:04:46 1638 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110413 01:56:26 1179 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110413 16:18:32 19 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110413 18:20:07 7001 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110413 22:59:00 144 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110414 01:13:35 5824 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110414 02:55:24 7079 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110414 18:02:26 10072 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110414 19:58:25 2432 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110415 00:59:51 14573 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110415 02:37:16 2997 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110415 16:16:50 7376 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110415 20:43:32 7113 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110416 13:47:26 119 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110416 20:21:14 7260 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110417 00:40:28 4344 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110417 17:59:48 53 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110418 17:30:03 131 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110418 22:01:47 117 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 00:00:39 7193 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 02:10:23 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 11:41:36 136 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 11:53:16 20 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 16:21:09 126 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 20:44:32 94 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110419 20:52:32 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 00:23:15 74 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 01:55:15 10961 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 14:04:36 63 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 18:19:39 119 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 22:28:25 100 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110420 23:16:13 56 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110421 00:30:29 26 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110421 04:01:55 116 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110421 15:23:33 92 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110422 19:14:00 59 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110422 19:38:05 7 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110422 19:57:34 11 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110422 23:59:43 77 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110423 14:56:54 107 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110423 21:20:38 1551 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 01:23:08 62 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 02:47:28 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 03:11:28 17 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 16:06:52 26 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 18:01:18 23 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110424 21:56:15 6794 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110425 01:31:26 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110425 01:50:43 31 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110425 22:38:10 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110426 23:30:29 11 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110427 22:37:40 8 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110428 00:53:15 32 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110429 00:22:59 18 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110429 00:59:31 26 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110429 23:24:43 59 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110430 15:05:55 77 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110430 21:17:00 143 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110430 23:49:32 41 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110501 04:15:45 173 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110501 16:23:05 170 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110501 22:20:53 222 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110502 02:01:51 193 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110502 04:10:43 71 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110502 14:52:56 218 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110502 23:38:19 50 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110502 23:53:33 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110503 13:27:32 38 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
110503 16:56:21 5 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
05-03-2011, 10:09 AM
Quote:
Originally Posted by SupremeLegate View Post
I have recently been experiencing a rather odd problem. I will be playing and suddenly my screen will darken, kinda like when you hit escape and bring up the menu. But the menu is not there and I have not hit escape. When this happens I can no longer do anything, it acts exactly like it would if the menu was there, but as I said it is not there. The only way I have of fixing this problem is by exiting completely out of the game and relaunching.
Maybe your graphics card is dying?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
05-03-2011, 10:32 AM
Quote:
Originally Posted by Naevius
Maybe your graphics card is dying?
I don't think so, it is a about as old as STO. And like I said, it seems to only be happening when I am not doing a mission. I did not have a single incident all weekend, but I mostly going from mission to mission.

In fact, as I think about it. It seems to happen when I am in a vendor or equipping gear. Because what happens is the game screen darkens, just like when you have to confirm a purchase or that you want to equip some gear.

It's almost as if the game 'think' I have entered that state, but with no way to get out I have to close the game client completely to undo it.
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