The problem with the Ticket UI wasn't that it got 'cluttered' with too many tickets, it was that tickets wouldn't get closed in the UI so fixed bugs from months back would still show up (I personally have tickets dating back to the closed beta for both CO and STO that showed up for a very very very long time), that the actual feedback on tickets wasn't there (an automated message saying "thanks for submitting" doesn't really count as feedback), and when their was any feedback on a ticket it was in an email saying "Your Ticket has been updated" without specifying in any way which ticket it was that has been updated.
Better sorting on tickets (so we could sort by date, character, status, and ticket title) would have made it easier to find specific tickets we needed to update or add info too.
Better status updates on the ticket so we know it is 'submitted', 'open', 'info needed' (if a ticket is unclear or more info is needed to replicate a problem), and 'closed' would be useful too. Default would have 'closed' tickets not showing up in the list as it was assumed they have been resolved and thus aren't needed to be seen any longer.
Fixing the in-game mails so that when we get one saying 'Your ticket has been updated' it actually lists the name of the ticket that was updated so we aren't going through the full list blindly hoping to find which one of our tickets it was.
On the Dev end of things, it should be possible to 'band' tickets togethor so if a dozen tickets are submitted on the same issue they can all be updated at once instead of having to address each ticket individually. Also so that all of their ticket info on an issue can be easily referenced.
None of which are ground-breaking issues, but pretty basic trouble ticket handling features out in the wide scary IT industry.
I have been playing this game off and on for three years using the same computer. I have never had any problems running the game at all. I have my graphics quality set to the High quality in game, never any issues running the game. On the 16th of October I started getting this error message:
"Fatal error unable to initialize on demand patching and connect to patch server; the connection was idle for too long"
I am able to log in to tribble and redshirt, but not able to connect to Holodeck
I sent a Dxdiag to tech support and got this response:
"Greetings, I am sorry for any problems you may have been experiencing while playing Star Trek Online. After review of your system specifications, we were able to determine that your computer did not meet the minimum requirements suggested for Star Trek Online. While being below minimum requirements will not always prevent users from accessing the game, it is unfortunately a factor that we are unable to support in our Troubleshooting. Star Trek Online is an ever changing game and new content is added that may in turn result in a raising of specifications necessary to play the game to handle the new content. Given this, we are unfortunately not able to support computers that do not meet minimum requirements. I apologize for the inconvenience this may cause you. Regards, Cryptic Studios Tech Support"
I also got this message when I told the tech team I disagree with the diagnosis because I have never had any problems playing the game:
"Hi Tim - This ticket was escalated to me, and I've reviewed the other tickets on your account. Regarding your concern that the tech support team is not assisting you adequately: * Your computer does not meet our minimum specifications. * This technical support matter is closed, and we will not assist you further until you provide a DxDiag indicating your card has been upgraded. Regarding your request a refund for time lost due to this technical problem: * You have significant playtime within the last billing period, and thus are not eligible for a refund. * If you are not able to play, I recommend you cancel your subscription before you are billed again on the 6th. * This refund matter is closed, and any further requests for refunds due to lost playtime will be closed without a reply. Thanks, Christine J"
I wonder if anyone else is having the same problem with logging in to Holodeck?
Ah, thought you guys been ignoring me... Hmm.. I don't like this new system.. Anyways.. I posted my issue on the forums here too.. and how can I list the ticket # if we can't look at the ticket to get the number to give you hmm? Didn't think of that one eh?
After some time away, I returned to STO only to find it filled with bugs. A huge load more than the game started with. I guess that's why they are making the game Free To Play? A huge disappointment.
I don't know if the in-game ticket even works and honestly I don't think I care any more. We are paying customers, not beta testers. And STO is turning to a beta testing ground. I played today the episodes with the Remans, starting with the Vault, a set I completed a while back with my engineer (smoothly), before all of them were "organized" into levels. I reported 4 categories of 3-5 bugs each on a single ticket. It's that bad. And for the first time in my life I had a display issue. My ship appeared in a blue environment (single color) and got attacked by... well, blue. Only my vessel and the UI were visible.
Probably databases have issues? I can't tell. My account says I've been an active subscriber for zero days, when I've been around since pre-order!
In my humble opinion, the biggest issue is responsiveness. Abilities don't respond to keys as they should. Some times not at all. Especially in ground missions, things have gone worse. Combine it with the bugs and ground gets zero on a scale from 1 through 10. And those are core issues. The only thing that works is jump... and that's quite abrupt and unnatural. Generally, ground areas feel like ice-skating lands where people give the impression of being super-imposed like stencils.
In any case...
* When waiting for that precious torpedo to launch only to see its cooldown timer reset without that little light ever emerging
* When you stand before an enemy pointing your gun at him, only to hear click click and firing nothing for an extended period of time, while you're being 1-shot-dead
* When you get boss-scale indefinitely long debuffs from sub-ensign minions
* When secondary mission buttons (options) appear and disappear only to find out later that you that you failed something that was never there (vanished engineer objective)
* When poison spits accumulate their snare effect slowing you down for the full 100%
* When enemy ships are stuck inside walls and asteroids and fire through them while you're unable to target them...
* when, when, when, when... it all (if not all, then most) stops...
... then I may think of re-installing STO.
So yes, Cryptic people. The game has points of becoming so agitating it's unplayable
But there's the bright side! I'm glad I saw these before buying a big supply of Cryptic Points for ships, clothing etc. Well, that's money that stays in my pocket. :-)
Many companies, in their greed for high -Ferengi- profits, cut costs for support and end up losing their revenues. Real "smart" move...
Oh, I almost forgot. My computer doesn't meet STOs minimum requirements also!
I only have 2x580GTX SLI, i7 970 @ 3.2GHz, 24GB RAM and STO installed on SSD... and still taking long time to load. Maybe it's my RAM that's a problem? Perhaps because it's so big, the program loses the "fire" routines and I can't shoot!
I've posted 2 tickets asking why I cannot equip my Tri-cobalt launcher (Common ship weapon with no reqiurements listed) on my Exploration Cruiser, and after not getting any kind of a reply for a week I resubmitted because I couldn't find the original message, another week and still no response, In fact while I haven't submitted a lot of tickets, (maybe 5) I don't think I've ever gotten a response...
With all the negativity I can appreciate that the bug hunters are feeling a little unloved, Yet with all that is taking place, these changes look like a spin job from this side of the screen....
Does this mean the "First Contact Mission" will finally get addressed after a year or so- everyone achieves the level for their first contact mission and finds out "The Diplomat" is a stand along figure and cant be accessed. Yep, I have put in a bug on this one..
Why was the ticket tracking interface left in the game if our tickets are no longer supposed to appear there by design? This is very misleading. The only way I figured out that my tickets would not appear in the ticket tracker is because I searched here on the forums. Had I known about this sooner, I would have copied down my ticket numbers and posted them in the forums at the time I had submitted the tickets. Any ideas on how I am supposed to track my tickets now? In the future I will know better and waste a little more time by reposting my ticket to the forums as well.
I've been reporting bugs through the in-game UI for awhile now. I thought that not being able to see or search for issues was just a broken UI, but you all still got them. are these tickets wasted? If so what's the best way to report bugs?
TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.
Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.
If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
It seems that I cant report this bug through the game and since it is still there I will report it here.
It concerns the but the exists durning the quests "Keep Your Enemies Closer: Renting a Runabout." When ever I use the turbolift in the shuttle bay I fall through the floor. Using this turbolift is the only way to comolete this quest. Anyone know when it is going to be fixed?