heres what tech suggest
When I try to log in with one of my characters, the game crashes! I can log in with my other characters without any problems. (Angelica engine MMO games only)
Here are several solutions that have worked for our players. Please take some time and carefully go over them.
You can try turning down the graphic settings for the game, and then quickly clicking on "Return to Town", or "Town Portal" as the game logs in before it crashes.
You can try logging with your character. When the loading screen appears, press and hold the W key. (or the A, S, or D keys) When the game loads, your character should be running. The error message will still appear, but continue holding down W until your character has run beyond the spot where your game crashed. Restart the game and you should be able to play as normal. You may need to run the game in windowed mode for this to work. If your character was flying at the time, you will probably need to restart the game and try again after he lands.
Another thing to be aware of that you can try, is that you can log into a character on the SAME ACCOUNT (that has no problem logging in) before you log into the character you want to log in with (and are having problems with). If you don't have another character, simply make one. This for some reason enables you to log in to the character you wanna log in with the next time you try to log i .
Please note though, if you disconnect, you have to repeat the process, because it won't work once again.
Another method to try is going to the game Launcher screen, go to Settings, and turn ALL of the Settings to the left, to be OFF and un-check (turn off) all of the graphic settings. Try experimenting with the in-game settings with another character.
Select Windowed mode, and choose a default resolution like 800x600, or 1024x768 (or whatever works for you from the list.)
Then attempt to Start the game, select the character that was giving you the issue (and crashing to the desktop with an error log screen showing up) and see if you can get in game after making those changes.
It may take multiple tries to get success.
If you continue to have problems, please send in a ticket to Tech Support and let us know exactly what you have tried, and what errors that you got.
In the other post you already commented on, Try these steps. For future reference, making new threads when you or someone else already made one about the same topic will only get the thread moved/merged and or moved to the garbage area. It will not amplify your problem to the top of the list