Lt. Commander
Join Date: Dec 2007
Posts: 120
Has anyone else notice that our C-Store items that were purchased are not regresting correctly? Or am I the only lucky one...

I am missing a Vor'cha Retrofit from my C-Store purchase list for an alt KDF character. But, I saw it was on the ship and shuttle vendor so I had to use ingame credits to buy it from the vendor... I also notice that the Vor'cha Retrofit was longer on the C-Store any more.

After this issue came up, I checked my Federation characters. I noticed that my Federation refit ships (Tactical Escort Retrofit, Exploration Cruiser Retrofit, Long Range Science Vessel Retrofit) along with the Nebula Science Retrofit and the Dreadnought Cruiser Refferal gave me the option to purchase them again... with emblems or with C-Store/Atrai points again. I use to be able to claim them through the C-Store and they would just be throw into my ship dry dock, but that options is no longer working.

Being a ship geek, I go ahead and purchased all the ships when Cryptic is has a 20% off sale. Only ones I am currently missing are the two new fighters (Shuttles) and the Oberth... I have opened a ticket with this issue but I also wanted to get feed back from the commuity if anyone else has had any issues with the C-Store change/update.

Thanks,
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
07-10-2011, 05:55 PM
Quote:
Originally Posted by Samurai Zed
Has anyone else notice that our C-Store items that were purchased are not regresting correctly? Or am I the only lucky one...

I am missing a Vor'cha Retrofit from my C-Store purchase list for an alt KDF character. But, I saw it was on the ship and shuttle vendor so I had to use ingame credits to buy it from the vendor... I also notice that the Vor'cha Retrofit was longer on the C-Store any more.

After this issue came up, I checked my Federation characters. I noticed that my Federation refit ships (Tactical Escort Retrofit, Exploration Cruiser Retrofit, Long Range Science Vessel Retrofit) along with the Nebula Science Retrofit and the Dreadnought Cruiser Refferal gave me the option to purchase them again... with emblems or with C-Store/Atrai points again. I use to be able to claim them through the C-Store and they would just be throw into my ship dry dock, but that options is no longer working.

Being a ship geek, I go ahead and purchased all the ships when Cryptic is has a 20% off sale. Only ones I am currently missing are the two new fighters (Shuttles) and the Oberth... I have opened a ticket with this issue but I also wanted to get feed back from the commuity if anyone else has had any issues with the C-Store change/update.

Thanks,
Checking the Web C-Store...It looks like quite a bit of stuff I've purchased is still locked. I'll check in game when I get home from work and see if they are locked or unlocked. If they are really locked, this needs to take top priority to be fixed...people paid extra money for this stuff.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
07-10-2011, 06:06 PM
still waiting on a reply on my cstore issues
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
07-10-2011, 10:57 PM
It took me three days to get Atari to confirm my purchases last week. Not having something from them that says you used this many points to buy this item doesn't help. We need some kind of receipt system for our points. Even after all of that and Atari confirmed my purchases from the past the items were still not unlocked in the c-store neither in game nor on the website. I am hoping a patch fixes this soon. Till then no more C-Store purchases from me. BTW we really should get some kind of confirmation on what we spend ourt points on because when you contact Atari they want dates for when you bought the items...including the ones you bought when they were still cryptic points. They send you a email saying you bought points but send you nothing when you spend them.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
07-11-2011, 12:23 PM
Wow, imagine this, another problem like mine. Prepare to be ignored, mine are un-resolved for months now. I brought up a receipt process, but it was edited along with the rest of my post.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
07-11-2011, 01:23 PM
There was supposed to be a system like that in our account area but it never worked properly. Its on the burner to be done just when it'll be done is another question.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
07-11-2011, 02:39 PM
Samurai Zed you are not alone regarding CStore woes.

I too am a Star Trek Geek, and a Starship buff, and purchased almost every single vessel for both the Federation and Klingon factions.

I remember I went through the same issue with the Federation dreadnaught after the season 3 patch, this time I am having issues with multiple ship purchases.

Federation Faction:

Long Range Science Retrofit

Exploration Cruiser Retrofit

Tactical Escort Retrofit

Nebula Class Retrofit

Excelsior Cruiser Retrofit

Klingon Faction:

Maurader Cruiser

Varanus Fleet Support Vessel and various others

I purchased all these vessels in the past year, and now they are not available to my toons on a account wide basis. CStore is now asking me to buy them again.

I just hope its an issues with season 4, and hope that Cryptic fix this problem.

As of now all my CStore purchases will be on freeze till this issue gets resolved. I must be one of the few customers who have spent alot of money on virtual goods, including two life time subscription for both me and a friend. I have invested over 1000 dollars. Please Cryptic, address this issue as soon as you can.

Thanks,

Loyal STO Fan

Doc
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
07-11-2011, 03:39 PM
I am also having that problem with bridge packs. Does anyone from cryptic or atari monitor these issues in the c-store forums? I only ask because I don't usually post here? Since this has been moved I am not sure it will get as much attention as general discussion.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
07-11-2011, 07:46 PM
I am both glad and sad that this is happening to others....

I fear like WSmith, I will be waiting for a reply and never getting one with the two tickets I have been opened. Seems the ticket system does not even recall my own account ticket history. I get a ticket number when I submit a ticket, but my whole history is blank.

1ALF, I know a Mod/Dev had to move the post from the main page to this location. I would think that if they wish to bring in extra income for the game that they would take the time to make sure their 2nd source of income is working correctly.

Believe Doc has is correct, seems the only smart thing to do now will be to hold off on purchasing anymore points or C-store items until these problems are fixed.

I still find it funny that they are missing a whole ship (Vor'cha Retrofit) from their C-Store. I would like to know if someone that has not purchased the Vor'cha Retrofit, if they will have access/be able to retrieve one via the Ship and Shuttle Vender...


I have taken time to search the forums, and I have not found anything about the Vor'cha Retrofit going public/free. Nor have I seen anything in the patch notes about the ship. I wonder if we will start seeing items that people are not buying on the C-Store end up in game for emblems or credits now...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
07-11-2011, 11:02 PM
Same issues here for me too,

Purchased all the fed ships, including the fighter and delta flyer before realising the delta flyer was available through in game means, and suddenly I am missing every single fed refit ship, mvae, gal-x and all my bridge packs.

These were all bought during that 50% off weekend sale last month, issues like this are really putting me off the game, and under no circumstances should this have happened, major oversight on cryptics side I think.

If we get told that we have to purchase them a second time due to some 'unforeseen' account error then I am leaving this game and I will never come back.

sorry for the mild rant with this feedback post, but this really irks me off in the worst way that something like this happened.

ps. in the other thread like this I originally thought it was simply a visual text error the was appearing on a few characters, however, it appears that this is not the case and they have indeed been removed from from my account entirely, gimme my ships back cryptic......wish I had kept all the purchase recipts now, but I figured something like this happening was next to nil.....shows how wrong I was.
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