With today's update the look and the layout of the C-Store changed and it would seem the work they put in under the hood fixed my issue with not being able to see what ships I have purchased. Everything seems correct after going through it.
Now, some bad news...
One new bug I have noticed while on a KDF character it was asking me to purchase the Retrofit ships again for my Federation characters. I quickly switch to a Federation character and found that the ships where registering correctly and it was not asking me to pay for them. Funny thing is while on a Federation character I was able to correctly see what KDF ships I have purchased. (Just not the Vor'cha Retrofit because that seems to be MIA all together.) This is a new problem, but shows me they are working on the issue and trying to fix it. I just wished they would have come out and said what happened and if they knew the patch would cause such an issue, delayed the Season 4 patch until these issues were resolved.
It would appear the Vor'cha Retrofit ship is still missing from the C-Store....
I am still unable to see my account's ticket history or view open tickets. So unless a GM sends a in game mail, I fear I will not know the status of these tickets until the ticket system is back up working correctly and by then I would believe the tickets would be closed because I never replied to a GM.
I do not know if this information is helpful or not, but I will share it anyways.
For my account, I purchased all my C-Store items in game via a character on the correct faction. Meaning all the Federation ships where purchased with a Federation faction character and all the Klingon ships where purchased with a Klingon faction character. For some reason I never trusted the C-Store website when purchasing these items, even though I used it to purchase C-Store/Atari points.
The others that are still having an issue, by chance did you purchase your items via the Cryptic's website or in game?
I too have purchased a significant number of ships on what I considered my main character. Most of these items are showing as available to purchase on my alts. They do not appear to be available account wide. I also noticed that the account wide description was removed from most of the ships......
Is anyone still having issues with this? Some items are still not showing on my characters.
Depends on the item - wierd as it sounds for example - after puchasing, ships can be directly claimed from the C-Store; while others you need to go to the Shp Requisitions NPC to claim ( at 0 EC cost.)