Go Back   Star Trek Online > Support > PC, Network, and Other Technical Issues
Login

Notices

Reply
 
Thread Tools Display Modes
Join Date: Dec 2007
Posts: 142
# 161 Disconnecting Problems
06-18-2012, 05:34 PM
I did everything that was suggested hope you can help me with my problem. I love this game and everything you guys do.

Regards; Dozer


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dozer.homepc-PC>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 11 ms 7 ms 7 ms 10.184.0.1
2 18 ms 11 ms 11 ms dtr01arsnsc-gbe-3-9.arsn.sc.charter.com [96.34.6
6.142]
3 12 ms 11 ms 12 ms acr01ssvlsc-vln-956.ssvl.sc.charter.com [96.34.6
4.32]
4 11 ms 11 ms * dtr01ssvlsc-tge-0-1-0-0.ssvl.sc.charter.com [96.
34.65.58]
5 13 ms 12 ms * crr02spbgsc-tge-0-4-0-1.spbg.sc.charter.com [96.
34.66.117]
6 30 ms 14 ms 15 ms bbr02spbgsc-tge-0-3-0-4.spbg.sc.charter.com [96.
34.1.50]
7 18 ms 32 ms * chr-edge-02.inet.qwest.net [63.148.64.145]
8 30 ms 29 ms 21 ms atx-brdr-01.inet.qwest.net [67.14.14.134]
9 * 22 ms 29 ms te4-4.ccr01.atl02.atlas.cogentco.com [154.54.10.
61]
10 30 ms * 41 ms te0-0-0-1.ccr21.atl01.atlas.cogentco.com [154.54
.0.165]
11 30 ms * * te0-4-0-7.ccr21.dca01.atlas.cogentco.com [154.54
.42.189]
12 36 ms * 44 ms te0-5-0-2.ccr21.jfk02.atlas.cogentco.com [154.54
.42.18]
13 45 ms * * te0-4-0-7.ccr22.bos01.atlas.cogentco.com [154.54
.44.50]
14 54 ms * * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 52 ms 48 ms * 38.111.40.114
16 44 ms 44 ms 45 ms 208.95.185.41

Trace complete.

C:\Users\Dozer.homepc-PC>


contacting nettest server..
Local IP: 97.89.165.47
Ping: 73.2 msec
Port: 80: timed out
Port: 80: 702 KB/sec 54 KB/sec 1283 KB/sec 500
Port: 443: 1010 KB/sec 53 KB/sec 1714 KB/sec 500
Port: 443: 931 KB/sec 47 KB/sec 1495 KB/sec 500
Port: 7255: timed out
Port: 7255: 738 KB/sec 40 KB/sec 1198 KB/sec 500
Port: 7003: 217 KB/sec 27 KB/sec 920 KB/sec 500
Port: 7003: 96 KB/sec 23 KB/sec 1100 KB/sec 500
Port: 7202: timed out
Port: 7202: 729 KB/sec 56 KB/sec 1915 KB/sec 500
Port: 7499: timed out
Port: 7499: 85 KB/sec 2 KB/sec 91 KB/sec 500
Port: 80: 80 KB/sec 5 KB/sec 85 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Ensign
Join Date: Jun 2012
Posts: 29
# 162
06-20-2012, 08:19 AM
Timeouts all time and unable to connect:

Tracert Test:

C:\Windows\system32>tracert patchserver.crypticstudios.com

Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
30 Abschnitte:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Zeit?berschreitung der Anforderung.
3 7 ms 7 ms 12 ms 172.30.15.57
4 25 ms 10 ms 10 ms 172.30.15.253
5 15 ms 13 ms 14 ms HSI-KBW-078-042-040-033.hsi3.kabel-badenwuerttem
berg.de [78.42.40.33]
6 13 ms 13 ms 14 ms HSI-KBW-078-042-040-035.hsi3.kabel-badenwuerttem
berg.de [78.42.40.35]
7 14 ms 14 ms 15 ms xe-2-1-0-371.muc10.ip4.tinet.net [77.67.95.65]
8 117 ms 168 ms 117 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
9 119 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 118 ms 118 ms 117 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 114 ms 125 ms 110 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
12 111 ms 111 ms 112 ms 208.95.185.41


Nettest:

unable to allocate performance buffer
contacting nettest server..
Local IP: 109.192.108.116
Ping: 111.4 msec
Port: 80: 509 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 490 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 503 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 502 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 476 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 504 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 509 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 511 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 403 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 500 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 538 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 499 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 472 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

Last edited by heizluefta; 06-20-2012 at 08:24 AM.
Career Officer
Join Date: Jun 2012
Posts: 950
# 163
06-20-2012, 08:40 AM
Quote:
Originally Posted by heizluefta View Post
Timeouts all time and unable to connect:


Nettest:

unable to allocate performance buffer
contacting nettest server..
Local IP: 109.192.108.116
Ping: 111.4 msec
Port: 80: 509 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 490 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 503 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 502 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 476 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 504 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 509 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 511 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 403 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 500 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 538 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 499 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 472 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
All zeros in the second and third column??? This does not look good... Did you run the 'Net Test' as administrator?
Ensign
Join Date: Jun 2012
Posts: 29
# 164
06-20-2012, 08:43 AM
Yes i did ! And i never had problems before. Since last Patch (seems to me) it started !
If i try again, it?s the same !
Ensign
Join Date: Jun 2012
Posts: 29
# 165
06-20-2012, 09:02 AM
Tried connecting via Proxy:

EU doesnt work !

US works so far (am from germany). Dont know about stability and timeouts yet !
Ensign
Join Date: Jun 2012
Posts: 29
# 166
06-20-2012, 10:20 AM
semms being ok so far with US proxy. But dont know about pings. Is there a method to get to know these ?
Career Officer
Join Date: Jun 2012
Posts: 267
# 167
06-20-2012, 04:47 PM
I'm in the USA and I'm having login problems as well, following the account migration to PWE. The launcher works fine, but after logging in with my new PWE account I am getting booted almost immediately.

Here are the TRACERT results:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms homeportal [192.168.1.254]
2 26 ms 24 ms 24 ms 99-122-68-3.lightspeed.milwwi.sbcglobal.net [99.
122.68.3]
3 * * * Request timed out.
4 * * 25 ms 71.144.192.126
5 * * * Request timed out.
6 24 ms 23 ms 25 ms 12.83.79.141
7 28 ms 26 ms 28 ms cgcil03jt.ip.att.net [12.122.84.93]
8 27 ms * 29 ms te0-2-0-2.ccr22.ord03.atlas.cogentco.com [154.54
.12.85]
9 36 ms 35 ms 38 ms te0-0-0-1.ccr21.ord01.atlas.cogentco.com [154.54
.1.1]
10 * 52 ms 53 ms te0-1-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.6.21]
11 52 ms 52 ms 54 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
12 69 ms 54 ms 53 ms 38.111.40.114
13 53 ms 53 ms 52 ms 208.95.185.41

Trace complete.

And here are the NETTEST results:

contacting nettest server..
Local IP: 99.122.68.57
Ping: 52.6 msec
Port: 80: 38 KB/sec 1 KB/sec 41 KB/sec 500
Port: 80: 39 KB/sec 2 KB/sec 42 KB/sec 500
Port: 443: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 443: 22 KB/sec 1 KB/sec 25 KB/sec 500
Port: 7255: 50 KB/sec 2 KB/sec 54 KB/sec 500
Port: 7255: 24 KB/sec 1 KB/sec 26 KB/sec 500
Port: 7003: 19 KB/sec 2 KB/sec 24 KB/sec 500
Port: 7003: 18 KB/sec 2 KB/sec 25 KB/sec 500
Port: 7202: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 7202: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 7499: timed out
Port: 7499: 15 KB/sec 1 KB/sec 16 KB/sec 500
Port: 80: 24 KB/sec 2 KB/sec 27 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit

My ISP is AT&T U-verse and I am located in the Milwaukee, WI, USA area.
Career Officer
Join Date: Jun 2012
Posts: 950
# 168
06-20-2012, 10:26 PM
Quote:
Originally Posted by paxfederatica View Post
I'm in the USA and I'm having login problems as well, following the account migration to PWE. The launcher works fine, but after logging in with my new PWE account I am getting booted almost immediately.


And here are the NETTEST results:

contacting nettest server..
Local IP: 99.122.68.57
Ping: 52.6 msec
Port: 80: 38 KB/sec 1 KB/sec 41 KB/sec 500
Port: 80: 39 KB/sec 2 KB/sec 42 KB/sec 500
Port: 443: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 443: 22 KB/sec 1 KB/sec 25 KB/sec 500
Port: 7255: 50 KB/sec 2 KB/sec 54 KB/sec 500
Port: 7255: 24 KB/sec 1 KB/sec 26 KB/sec 500
Port: 7003: 19 KB/sec 2 KB/sec 24 KB/sec 500
Port: 7003: 18 KB/sec 2 KB/sec 25 KB/sec 500
Port: 7202: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 7202: 22 KB/sec 1 KB/sec 24 KB/sec 500
Port: 7499: timed out
Port: 7499: 15 KB/sec 1 KB/sec 16 KB/sec 500
Port: 80: 24 KB/sec 2 KB/sec 27 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit

My ISP is AT&T U-verse and I am located in the Milwaukee, WI, USA area.
The 'Net Test' results show why you're having problems... The suggested performance values for column 1, 2 and 3 should in the 300 - 500, above 20 and 300 - 500. And your recorded values are way way below this.

From the looks, it almost appears as if your performance is being throttled by your ISP... (You should contact them and ask why your Bandwidth is so low.) Nothing to do with PWE here...

Last edited by grouchyotaku; 06-20-2012 at 10:28 PM.
Lieutenant
Join Date: Jun 2012
Posts: 31
# 169
06-20-2012, 11:29 PM
It may sound funny, but for me it worked perfectly fine not eight hours ago and now I can be happy if I even get to load a map, let alone do anything with it.
Ensign
Join Date: Jun 2012
Posts: 1
# 170 Trace and nettest results.
06-20-2012, 11:31 PM
Seems my tracer gives me great numbers but my nettest numbers are well below the average numbers listed. Any ideas? I use AT&T DSL Service in GA. My biggest problems are numerous back-to-back server drops and non-responses at night kicking me out to login page. and when i mean back-to-back i mean ill log back in and less than 20 secs 'im getting another no server response countdown like 10+ times. I usually quit after that many times.

tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 26 ms 25 ms adsl-74-176-238-1.asm.bellsouth.net [74.176.238.1]
3 28 ms 28 ms 28 ms 70.159.177.152
4 28 ms 28 ms 28 ms 70.159.177.160
5 27 ms 27 ms 27 ms 70.159.178.41
6 27 ms 28 ms 29 ms 12.81.16.2
7 28 ms 27 ms 27 ms 12.81.16.17
8 28 ms 28 ms 28 ms 74.175.192.90
9 34 ms 30 ms 33 ms cr1.attga.ip.att.net [12.122.141.186]
10 28 ms 28 ms 28 ms attga02jt.ip.att.net [12.123.22.153]
11 29 ms 28 ms 28 ms 192.205.36.238
12 40 ms 40 ms 40 ms te0-3-0-3.ccr21.atl01.atlas.cogentco.com [154.54.83.181]
13 39 ms 39 ms 40 ms te0-1-0-2.ccr21.dca01.atlas.cogentco.com [154.54.28.238]
14 46 ms 45 ms 46 ms te0-1-0-7.ccr21.jfk02.atlas.cogentco.com [154.54.1.234]
15 52 ms 52 ms 52 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54.25.114]
16 53 ms 52 ms 51 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
17 56 ms 53 ms 54 ms 38.111.40.114
18 52 ms 52 ms 53 ms 208.95.185.41
Trace complete.

contacting nettest server..
Local IP: 74.176.238.219
Ping: 50.9 msec
Port: 80: 175 KB/sec 7 KB/sec 190 KB/sec 500
Port: 80: 209 KB/sec 8 KB/sec 221 KB/sec 500
Port: 443: 213 KB/sec 8 KB/sec 224 KB/sec 500
Port: 443: 174 KB/sec 8 KB/sec 186 KB/sec 500
Port: 7255: 174 KB/sec 7 KB/sec 184 KB/sec 500
Port: 7255: 204 KB/sec 8 KB/sec 220 KB/sec 500
Port: 7003: 177 KB/sec 7 KB/sec 188 KB/sec 500
Port: 7003: 197 KB/sec 8 KB/sec 212 KB/sec 500
Port: 7202: 202 KB/sec 8 KB/sec 217 KB/sec 500
Port: 7202: 177 KB/sec 7 KB/sec 189 KB/sec 500
Port: 7499: 202 KB/sec 8 KB/sec 216 KB/sec 500
Port: 7499: 215 KB/sec 10 KB/sec 228 KB/sec 500
Port: 80: 205 KB/sec 8 KB/sec 216 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Last edited by soulreaveras; 06-20-2012 at 11:35 PM.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -8. The time now is 11:38 AM.