Lt. Commander
Join Date: Dec 2007
Posts: 120
# 51
08-28-2011, 08:44 PM
Quote:
Originally Posted by PegasusMD
this is one of your biggest problems
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]

and the nettest indicate major throddling and filtering
I concur--looks like bandwidth throttling/shaping.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 52
09-03-2011, 12:07 AM
I'm having random disconnects, and server interruptions stretching up to two minutes each.

Tracert:

1 1 ms 1 ms <1 ms 130.245.244.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.

It goes on like that, all the way down the 30.


Nettest:

contacting nettest server..
Local IP: 130.245.245.249
Ping: 28.0 msec
Port: 80:

...Stays like this for a while.


So...yeah. Apparently my connection is completely and utterly broken for STO. I can't say the ISP because I have no idea what it is. I'm on university internet, and it all runs through a proxy or something. I suppose I could try to contact the residence department and find out what ISP they use, but I suspect that information won't be worth much.

The key things for me are this:
1. My connection does work for most things. I can stream video up to 720p with no issues. 1080p tends to stall a bit, but I let it buffer for a while.
2. STO was working fine last night (Sept 1,) before the (Sept 2) patch.

So either my University changed something in the last day, or STO did.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 53
09-03-2011, 08:31 AM
Quote:
Originally Posted by Moonshadow101 View Post
I'm having random disconnects, and server interruptions stretching up to two minutes each.

Tracert:

1 1 ms 1 ms <1 ms 130.245.244.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.

It goes on like that, all the way down the 30.


Nettest:

contacting nettest server..
Local IP: 130.245.245.249
Ping: 28.0 msec
Port: 80:

...Stays like this for a while.


So...yeah. Apparently my connection is completely and utterly broken for STO. I can't say the ISP because I have no idea what it is. I'm on university internet, and it all runs through a proxy or something. I suppose I could try to contact the residence department and find out what ISP they use, but I suspect that information won't be worth much.

The key things for me are this:
1. My connection does work for most things. I can stream video up to 720p with no issues. 1080p tends to stall a bit, but I let it buffer for a while.
2. STO was working fine last night (Sept 1,) before the (Sept 2) patch.

So either my University changed something in the last day, or STO did.
the game uses port 7000-7500 . most universities block non standard ports to prevent unauthorized file share. some time the rules may be relaxed during summer time (when most schools are not holding classes) and then increase the rules when school sessions begin again.

also the game normally does not like using proxy connections other than what cryptic already has set up in the launcher unless the proxy is specially setup to handle the port translation for the game.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 54
09-04-2011, 05:51 AM
I'm having similar issues, lots of rubberbanding, server not responding, it works fine for a little bit when I just enter the game, but very soon I get lag symptoms. My connection seems fine at first glance:

Quote:
tracert patchserver.crypticstudios.com

Traceren van de route naar patchserver.crypticstudios.com [208.95.185.41]
via maximaal 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms <1 ms 192.168.1.1
3 24 ms 24 ms 23 ms ip1-88-173-82.adsl2.static.versatel.nl [82.173.8
8.1]
4 28 ms 29 ms 29 ms ge-0-0-0-2133.ncr01rt.versatel.net [217.16.39.14
5]
5 28 ms 28 ms 28 ms ge-2-1-0-0.ncr01ht.versatel.net [217.16.47.10]
6 30 ms 58 ms 30 ms xe-1-0-0-616.br04sara.versatel.net [212.53.18.12
2]
7 36 ms 36 ms 35 ms ams-core-1.tengige0-11-0-0.tele2.net [130.244.21
.85]
8 37 ms 37 ms 37 ms te2-2.ccr01.ams05.atlas.cogentco.com [130.117.14
.25]
9 39 ms 39 ms 39 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com [130.11
7.1.81]
10 47 ms 46 ms 47 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
11 114 ms 113 ms 114 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.229]
12 114 ms 115 ms 114 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 116 ms 125 ms 125 ms 38.111.40.114
14 * 114 ms 113 ms 208.95.185.41

De trace is voltooid.
Quote:
unable to allocate performance buffer
contacting nettest server..
Local IP: 87.209.152.45
Ping: 111.1 msec
Port: 80: 533 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 581 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 582 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 514 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 590 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 605 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 570 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 45 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 31 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 606 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 573 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 250 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 547 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
I'm not sure about the nettest results, 2 of the colums remain at 0, could this be an indication of a local problem?

The lag appears to happen in bursts atm, the game doesn't respond for a while, then it suddenly works fine for 10 to 30 seconds, then it's rubberbanding again, even interracting with objects and menus is laggy, content in it won't load until it unlags for a bit. I'm using Tele 2 from the Netherlands, it's a standard home user 20 mbit ADSL line.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 55
09-04-2011, 03:09 PM
Quote:
Originally Posted by WardH View Post
I'm having similar issues, lots of rubberbanding, server not responding, it works fine for a little bit when I just enter the game, but very soon I get lag symptoms. My connection seems fine at first glance:






I'm not sure about the nettest results, 2 of the colums remain at 0, could this be an indication of a local problem?

The lag appears to happen in bursts atm, the game doesn't respond for a while, then it suddenly works fine for 10 to 30 seconds, then it's rubberbanding again, even interracting with objects and menus is laggy, content in it won't load until it unlags for a bit. I'm using Tele 2 from the Netherlands, it's a standard home user 20 mbit ADSL line.
the two columns at zero are not a problem because it looks like you are using a non english version of windows.
the big problem are low values in the second 7003 and the first 7202 reading. indicates an intermit lost of connection problem.

also the jump from hop 10 to 11 in the same domain network is usually indicate of a problem in the hop.

both which could be causing the type of problem you indicate.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 56
09-05-2011, 06:55 PM
Pegasus_MD, I'd like to thank you. You're really helping people along. Thanks for supporting others!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 57
09-06-2011, 03:00 AM
I've been fiddling with my routers ports and the proxy settings of the game, and it seems to be better when I use the EU Proxy now. It still gives a "server not responding" when I zone from one area to another sometimes, but at least it's playable now.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 58
09-06-2011, 10:55 AM
The tracert test showed great results. The nettest one, however, I don't think showed favorable results. What can I do?

contacting nettest server..
Local IP: 24.193.231.221
Ping: 34.5 msec
Port: 80: 520 KB/sec 28 KB/sec 572 KB/sec 500
Port: 80: 722 KB/sec 38 KB/sec 765 KB/sec 500
Port: 443: 472 KB/sec 23 KB/sec 502 KB/sec 500
Port: 443: 770 KB/sec 41 KB/sec 818 KB/sec 500
Port: 7255: 499 KB/sec 22 KB/sec 527 KB/sec 500
Port: 7255: 207 KB/sec 11 KB/sec 220 KB/sec 500
Port: 7003: 372 KB/sec 20 KB/sec 395 KB/sec 500
Port: 7003: 343 KB/sec 19 KB/sec 362 KB/sec 500
Port: 7202: 904 KB/sec 43 KB/sec 959 KB/sec 500
Port: 7202: 860 KB/sec 41 KB/sec 910 KB/sec 500
Port: 7499: 1089 KB/sec 54 KB/sec 1151 KB/sec 500
Port: 7499: 852 KB/sec 47 KB/sec 903 KB/sec 500
Port: 80: 979 KB/sec 37 KB/sec 1037 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 12 KB/sec
hit return to exit
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 59
09-06-2011, 02:38 PM
Quote:
Originally Posted by WardH View Post
I've been fiddling with my routers ports and the proxy settings of the game, and it seems to be better when I use the EU Proxy now. It still gives a "server not responding" when I zone from one area to another sometimes, but at least it's playable now.
The proxy seems to work for many people--especially in Europe.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 60 Need Help
09-08-2011, 12:30 AM
Cox Communications, PHX, AZ

Tracert1:
Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Boskone>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 5 ms <1 ms <1 ms xxxxxxx1
2 * * * Request timed out.
3 10 ms 22 ms 16 ms ip68-2-1-1.ph.ph.cox.net [68.2.1.1]
4 11 ms 12 ms 16 ms 70.169.75.90
5 22 ms 15 ms 16 ms chnddsrj01-ae2.0.rd.ph.cox.net [70.169.76.229]
6 29 ms 21 ms 26 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 28 ms * * te0-2-0-2.mpd22.lax01.atlas.cogentco.com [154.54
.30.197]
8 * 69 ms * te0-1-0-3.mpd22.iah01.atlas.cogentco.com [154.54
.45.5]
9 81 ms * 81 ms te0-0-0-2.mpd22.atl01.atlas.cogentco.com [154.54
.29.9]
10 86 ms * 87 ms te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
11 130 ms 97 ms 99 ms te0-2-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
12 97 ms 91 ms 114 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.44.22]
13 92 ms 89 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 100 ms 89 ms 89 ms 38.111.40.114
15 95 ms * * 208.95.185.41
16 90 ms 90 ms 102 ms 208.95.185.41

Trace complete.
Trace2

Quote:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms 2 ms 3 ms xxxxxxx
2 * * * Request timed out.
3 * 16 ms 24 ms ip68-2-1-1.ph.ph.cox.net [68.2.1.1]
4 * 17 ms 31 ms 70.169.75.90
5 19 ms 19 ms 34 ms chnddsrj01-ae2.0.rd.ph.cox.net [70.169.76.229]
6 * 30 ms 29 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 36 ms 30 ms 29 ms te0-2-0-2.mpd22.lax01.atlas.cogentco.com [154.54
.30.197]
8 59 ms 84 ms 66 ms te0-1-0-3.mpd22.iah01.atlas.cogentco.com [154.54
.45.5]
9 * 100 ms * te0-0-0-2.mpd22.atl01.atlas.cogentco.com [154.54
.29.9]
10 106 ms 92 ms 93 ms te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
11 82 ms 87 ms 83 ms te0-2-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
12 114 ms 113 ms 123 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.44.22]
13 104 ms 97 ms 104 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 114 ms 108 ms 143 ms 38.111.40.114
15 111 ms 121 ms 118 ms 208.95.185.41

Trace complete.
Hop 2 is the biggest issue, apparently.

Nettest1:

Quote:
contacting nettest server..
Ping: 107.5 msec
Port: 80: 391 KB/sec 10 KB/sec 408 KB/sec 500
Port: 80: 165 KB/sec 6 KB/sec 168 KB/sec 500
Port: 443: 218 KB/sec 8 KB/sec 230 KB/sec 500
Port: 443: 97 KB/sec 7 KB/sec 104 KB/sec 500
Port: 7255: timed out
Port: 7255: 17 KB/sec 1 KB/sec 18 KB/sec 500
Port: 7003: 8 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7003:
Netest2:
Quote:
contacting nettest server..
Local IP: xxxxxxx
Ping: 131.1 msec
Port: 80: 264 KB/sec 9 KB/sec 269 KB/sec 500
Port: 80: timed out
Port: 443: 124 KB/sec 8 KB/sec 132 KB/sec 500
Port: 443:
Someone please give me a clue about how to improve my connection to STO.
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