Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21
09-11-2011, 06:54 AM
I called my ISP and they checked my issues, they noticed similar issues with some tries they made on the Cogent hops, but bottom line, they can't do anything since the problem isn't on their end of the network, and they can't change the routing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
09-11-2011, 07:09 AM
If rogers was the problem though it'd be affecting more than just Cryptic & Cogent, and so far that's the only thing I've had any problem with. ANd now we've got someone who confirms that their ISP is seeing issues with the Cogent leg of the trip as well.

What exactly's going on, I have no idea, but we've got a dozen accounts of identical issues (with varying degrees of severity), all starting at the same time (Thursday Evening), from several disparate ISPs (and geographic regions). Cryptic's technical team better look into this when they get in on Monday and get in Touch with Cogent to find out what's happening on Cogent's network.

Just for referance, here's a trace to Cogent's website with packet loss on Cogent's network:

Tracing route to cogentco.com [38.100.128.10]
over a maximum of 30 hops:

1 10 ms 5 ms 9 ms 7.48.108.1
2 9 ms 6 ms 33 ms 69.63.254.145
3 16 ms 15 ms 15 ms gi-1-1-3.gw01.grnsbr.phub.net.cable.rogers.com [
24.153.7.5]
4 26 ms 26 ms 25 ms 69.63.250.154
5 * * * Request timed out.
6 24 ms 25 ms 24 ms te0-0-0-1.mpd22.ord01.atlas.cogentco.com [154.54
.41.57]
7 37 ms 35 ms 35 ms te0-1-0-1.mpd22.dca01.atlas.cogentco.com [154.54
.40.237]
8 37 ms 36 ms * te4-2.mpd01.iad03.atlas.cogentco.com [154.54.29.
122]
9 44 ms 36 ms 37 ms cogentco.com [38.100.128.10]
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
09-11-2011, 08:14 AM
So for ***** and Giggles, i tired using my mobile devices data, and load and behold, i have no issues playing,
Microsoft Windows [Version 6.1.7601]

Tracert fomr my mobile deviice to crypric...

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mexico>tracert.exe patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.43.1
2 * * * Request timed out.
3 92 ms 100 ms 98 ms 74-115-197-17.eng.wind.ca [74.115.197.17]
4 97 ms 119 ms 101 ms 10.0.251.174
5 97 ms 98 ms 102 ms gi1-35.mag01.yyz02.atlas.cogentco.com [38.111.10
2.105]
6 100 ms 89 ms 98 ms te0-3-0-0.mpd21.yyz02.atlas.cogentco.com [154.54
.40.153]
7 111 ms 99 ms 106 ms te0-5-0-7.mpd21.jfk02.atlas.cogentco.com [154.54
.27.161]
8 106 ms 100 ms 103 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.44.10]
9 189 ms 133 ms 118 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 117 ms 135 ms 152 ms 38.111.40.114
11 101 ms 111 ms 102 ms 208.95.185.41

Trace complete.

C:\Users\Mexico>
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
09-11-2011, 09:29 AM
I'm a Rogers user with the same issue.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
09-11-2011, 09:30 AM
I was able to play for about an hour earlier today, then the trouble started again.
Lt. Commander
Join Date: Dec 2007
Posts: 120
hey

I have submitted my support request. I now agree. Its not Rogers, its cogentco.com.

Lets get this issue fixed. Don't put up with these errors anymore. Ask for support today on this issue. Make sure to include your tracert results.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
09-11-2011, 02:55 PM
Someone gave sent me this link to help me understand whats going on with my tracert.
I found it quite enlightening, maybe it will help one of you as well.

http://www.youtube.com/watch?v=_cZC67wXUTs
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28 bandaid
09-11-2011, 03:16 PM
Tried the eu proxy, i seem to be able to play at the moment, although a bit more laggy. This is not really a solution, more of work-around i wish i would have figured out yesterday.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 29
09-12-2011, 01:03 AM
Rogers user here too...

My game client is downloading some sort of patch, 3.5gb, been about 10min, only 7mb done...

Wasn't having any problems until the chat server posting popped up last week...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 30
09-12-2011, 09:02 PM
I was looking in my C:\Users\(where ever the game was installed)\Games\Cryptic Studios\Star Trek Online\Live\logs\GameClient I was trying to see if I can find anything about the disconnecting issue and I found a log called Clientservercomm.Log, I open it and it has some words and number. Here is what it says (I will only include the must recent text or else I would go over the 11000 characters long limit)
110912 02:50:30 14 Client[0]: LoginServer link attempting connect:
110912 02:50:36 15 Client[0]: LoginServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 02:50:36 16 Client[0]: GameServer link attempting connect.
110912 02:50:36 17 Client[0]: GameServer link connected .
110912 03:04:23 23 Client[0]: GameServer link unresponsive for more than 5 seconds.
110912 03:04:39 24 Client[0]: GameServer link disconnected. Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
110912 03:04:45 34 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 13:53:32 14 Client[0]: LoginServer link attempting connect:
110912 13:53:48 15 Client[0]: LoginServer link disconnected. Reason: gclAccountServerLogin_Enter(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 13:53:48 16 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 13:54:54 14 Client[0]: LoginServer link attempting connect:
110912 13:54:57 15 Client[0]: LoginServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 13:54:57 16 Client[0]: GameServer link attempting connect.
110912 13:54:58 17 Client[0]: GameServer link connected.
110912 13:56:34 32 Client[0]: GameServer link unresponsive for more than 5 seconds.
110912 13:56:50 39 Client[0]: GameServer link disconnected. Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
110912 13:56:55 44 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 14:13:02 14 Client[0]: LoginServer link attempting connect:
110912 14:13:06 15 Client[0]: LoginServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 14:13:06 16 Client[0]: GameServer link attempting connect.
110912 14:13:06 17 Client[0]: GameServer link connected.
110912 14:15:58 25 Client[0]: GameServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 14:15:58 26 Client[0]: GameServer link attempting connect.
110912 14:15:58 27 Client[0]: GameServer link connected.
110912 14:21:22 29 Client[0]: GameServer link unresponsive for more than 5 seconds.
110912 14:21:38 30 Client[0]: GameServer link disconnected. Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
110912 14:21:43 38 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 19:27:09 14 Client[0]: LoginServer link attempting connect:
110912 19:27:16 15 Client[0]: LoginServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 19:27:16 16 Client[0]: GameServer link attempting connect.
110912 19:27:16 17 Client[0]: GameServer link connected.
110912 19:41:03 23 Client[0]: GameServer link unresponsive for more than 5 seconds.
110912 19:41:19 24 Client[0]: GameServer link disconnected. Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
110912 19:41:25 25 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 19:45:53 14 Client[0]: LoginServer link attempting connect:
110912 19:46:27 15 Client[0]: LoginServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 19:46:27 16 Client[0]: GameServer link attempting connect.
110912 19:46:27 17 Client[0]: GameServer link connected.
110912 19:47:50 25 Client[0]: GameServer link disconnected (7). Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 19:47:50 26 Client[0]: GameServer link attempting connect.
110912 19:47:50 27 Client[0]: GameServer link connected.
110912 19:51:46 29 Client[0]: GameServer link disconnected. Reason: socket was shutdown(0:No error) (socket error 0: No error)
110912 19:51:46 30 Client[0]: GameServer link attempting connect.
110912 19:51:46 31 Client[0]: GameServer link connected.
110912 20:05:47 35 Client[0]: GameServer link unresponsive for more than 5 seconds.
110912 20:06:04 36 Client[0]: GameServer link disconnected. Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
110912 20:06:09 46 Client[0]: ChatRelay link disconnected. Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
110912 20:08:21 14 Client[0]: LoginServer link attempting connect:
110912 20:09:05 15 Client[0]: LoginServer link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
110912 20:09:05 16 Client[0]: GameServer link attempting connect.
110912 20:09:05 17 Client[0]: GameServer link connected.
110912 21:03:17 14 Client[0]: LoginServer link attempting connect:
110912 21:03:22 15 Client[0]: LoginServer link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
110912 21:03:22 16 Client[0]: GameServer link attempting connect.
110912 21:03:22 17 Client[0]: GameServer link connected .

There was some numbers that I removed because I did not know if that was my Account number or some kind of IP number so I removed it from the text. For example it should really look like this
110912 20:09:05 16 Client[0]: GameServer link attempting connect 000.00.000.000:0000.
110912 20:09:05 17 Client[0]: GameServer link connected 000.00.000.000:0000.
110912 21:03:17 14 Client[0]: LoginServer link attempting: connect 000.00.000.000:0000
110912 21:03:22 15 Client[0]: LoginServer link disconnected 000.00.000.000:0000. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)

It really did not have all 0 in the number, it had different numbers, but I did not know if those numbers should be private or public shown. Some reason for the shut down was because of gclChatConnect_Logout. I wonder if this has anything to do with the chat update that we patch and it is giving us problems. If this is the problem I hope cryptic can fix this problem that we are having.
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