Lt. Commander
Join Date: Dec 2007
Posts: 120
I sure hope cryptic support can help me with this!!! OMG. bought the lifetime sub for 299.00 got hit for $600!!!

has anyone else had this happen to them? was it worked out ok? I'm contacting billing support in the morning.
the billing support still goes to the atari website is that going to be a problem?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2 Ouch
09-07-2011, 11:13 PM
It should work out but STO is not know for fastly fixing anything...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
09-07-2011, 11:24 PM
its worse! .... $900


when i was doing the sub it kept saying my address on my billing info wasnt correct so i corrected the address but the two error ones still went through...

this is bad!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
09-07-2011, 11:39 PM
I suggest actually sending THEM an email, instead of posting it on the forums. There's nothing we can do, and any Reps who respond to you will say "Contact Customer Support."
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
09-07-2011, 11:52 PM
Quote:
Originally Posted by Engraverwilliam View Post
I sure hope cryptic support can help me with this!!! OMG. bought the lifetime sub for 299.00 got hit for $600!!!

has anyone else had this happen to them? was it worked out ok? I'm contacting billing support in the morning.
the billing support still goes to the atari website is that going to be a problem?
Send a billing ticket through the support pages, that's the only way it'll be fixed. It's still with Atari but it'll get seen to
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
09-08-2011, 12:09 AM
Also, ensure it was actually deducted from your account. Several banks (most notoriously Bank of America, who are currently facing a lawsuit they claim could bankrupt them over it) will hold funds after a failed transaction, particularly after-hours and weekend transactions.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
09-08-2011, 09:29 AM
Just came back to this thread to say that this it the first time I have filed a ticket with any game and have my issue solved immediately! I filed a ticket before going to bed. This morning, I contacted support chat promptly at 9am._______, if the job wasn't already taken I would ask you to have my babies! (hehe) _______ resolved my issue in 12:00 minutes! Nothing but praise for solving my issue so efficiently.

yay!


EDIT: removed chat support information.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
09-08-2011, 09:50 AM
While it is meant in praise, posting details of interactions with CS is against the forum rules. Best to edit that before you get an infraction.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
09-08-2011, 09:57 AM
Indeed, dont post anything about issues that have been dealt via support tickets or you will be warned.

signed

The King of warnings....
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
09-08-2011, 10:11 AM
Quote:
Originally Posted by Engraverwilliam View Post
~snip~
Take out the customer service rep, posting a private conversation is a big no-no on the fourms. You can say the issue was resolved in 12 mins, but don't include the name.
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