We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
I would hazard a guess that it's not yet working. I know I didn't have any of my purchased ships or uniforms. I was hoping to be able to play my test character through to LTC in the Oberth, since I've not flown it yet.