I'm honestly surprised by all the outrage about this... is it really that shocking that a fan pointed out that CBS doesn't seem to enforce canon in STO, and that a Cryptic employee(s) are aware of that fact?
Yes, absolutely. Sky is Falling. We're all doomed. The end of the world is coming.
Or maybe not. Humor put out of context tends to be hard to get, and some people generally have problems with getting humor.
I for one, hate humor. It's OP in PvP and also in PvE, even if many people will not recognize that because they just want to fly the next shiny thing you design.
At a minimum, it needs a considerably reduced uptime. I'd talk with Systems about this, but Stephen Hawking doesn't answer my calls anymore.
Which is why when you work in a professional office you do two things:
1) Don't have a twitter account that clients can see.
2) If you do, for whatever reason, be very, very specific and articulate with your message.
You want professionals making games go look at EA. THAT is a business company that exploits our community for their cash. No matter what you say about Cryptic CapNLogan just proved that they're more than a buncha suits working there. They've got real nerds there and guess what real nerds are known for? Oddball jokes that some people just don't get.
You didn't take that as a joke? Then you're not one of us. Be proud, be ashamed that's your prerogative.