Ensign
Join Date: Mar 2013
Posts: 10
I am unable to change my current email address for my account. I do not have access to it. I still cannot change it even after selecting the "Do you still have acces to your current email address?". I receive a message stating I have to contact customer service. Therefore, I do not receive the login code for my new computer that I installed the game on so I can log into the game. I put in a ticket yesterday and have not received a response as of yet.

Please help!


Criz
Super Moderator
Join Date: Jun 2012
Posts: 3,022
# 2
03-08-2015, 11:46 AM
Quote:
Originally Posted by crizolo View Post
I am unable to change my current email address for my account. I do not have access to it. I still cannot change it even after selecting the "Do you still have acces to your current email address?". I receive a message stating I have to contact customer service. Therefore, I do not receive the login code for my new computer that I installed the game on so I can log into the game. I put in a ticket yesterday and have not received a response as of yet.

Please help!


Criz
There is nothing anyone can do on the forums. You will need to wait for them to reply to your ticket.
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Captain
Join Date: Oct 2013
Posts: 1,573
# 3
03-09-2015, 10:38 AM
Hi Criz,
You can also contact customer.service@perfectworld.com to let them know you received this notice.

They should be able to help identify the issue.

Thanks!
~Smirk
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