Career Officer
Join Date: Jun 2012
Posts: 354
# 1061
01-28-2013, 09:55 AM
Thank you for the information Brandon. I'd like to defend Cryptic's support and say they are going above and beyond the call of duty to solve this sort of thing (not specifically this) BUT given Cryptic's track record I can understand why quite a few people are sharpening their pitchforks and lighting torches. It's not the first time Cryptic's taken something working and broken it.

Still "patience is a virtue" or for those seeking a trek quote; "Time is patience so we must be patient with it".
Kirk's Protege - 19/11/2012
Kirk's Protege Jr - 30/05/2014
[1/5 5:35] Vessel Two of Two Unimatrix 01 deals 964780 (1581938) Kinetic Damage(Critical) to you with Plasma Energy Bolt Explosion.
Ensign
Join Date: Jan 2013
Posts: 4
# 1062
01-28-2013, 09:55 AM
so i went a did a a run of malwarebytes and used CCcleaner then restarted the computer a few times. this seemed to help if only for a second. i went from the cryptic autoupdater to teh regular launcher (loading...) for about 4 min. i clicked the X on that and tried again. cuz you know sometimes it hangs up and works if you do it again. so i restarted to the launcher and cryptic autoupdater again..... gir! im glad that atleast the team here is helping with such issues. instead of the playerbase doing all the work like on other MMO fourms (hint hint nudge nudge *cough*wow*cough)
Commander
Join Date: Jun 2012
Posts: 333
# 1063 cognet
01-28-2013, 09:56 AM
every damn time i'm having issues it's that cognet server isn't there some way to connect to a game server elsewhere? west coast might cost me ping time but at least it would work

C:\Users\Dan>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms CISCO47751 [192.168.1.1]
2 24 ms 19 ms 26 ms cable-mac1.glvlny09-ar4002.nyroc.rr.com [67.240.
64.1]
3 10 ms 8 ms 8 ms gig4-47.glvlny09-rtr001.alb.northeast.rr.com [24
.29.45.229]
4 10 ms 11 ms 19 ms rdc-74-76-241-10.alb.northeast.rr.com [74.76.241
.10]
5 19 ms 22 ms 22 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.24
1.193]
6 23 ms 21 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
7 18 ms 28 ms 26 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
8 17 ms 17 ms 18 ms te0-0-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
.13.185]
9 21 ms 18 ms 18 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
10 25 ms 24 ms 24 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
11 110 ms 362 ms 214 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 * 34 ms * 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Commander
Join Date: Dec 2012
Posts: 307
# 1064
01-28-2013, 09:56 AM
Guys, guys - you can chill - other people can play the game just fine.

He's dead, Jim.
Captain
Join Date: Jun 2012
Posts: 969
# 1065
01-28-2013, 09:56 AM
Quote:
Originally Posted by attilio87 View Post
This problem was happening before the patch so that has nothing to do with it. Also apparently CO is having the same issue and they weren't patched. It seems to be a problem with the server, frankly they should probably just reboot it.

Quick question, I really haven't been reading every post in this thread, where did the devs say "it's not our fault"?
You missed the point.

Regardless about how bad it is now, Cryptic said it was our service provider's fault.

Cryptic technically blamed our connections for something in which is happening in-house.

What I know is that my connection was working fine prior to today's patch and maintenance.
Starfleet Veteran
Join Date: Jun 2012
Posts: 265
# 1066
01-28-2013, 09:57 AM
They have to been smoking too much of that bad stuff while patching. This is ridiculous to say the least. I guess I'll leave it for a few days..
Ensign
Join Date: Dec 2012
Posts: 5
# 1067
01-28-2013, 09:57 AM
Here is my tracert.

looks like from some locations the "atlas.cogentco.com" is the Problem.

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal
Abschnitte:

1 1 ms 1 ms 1 ms Vigor2130.lan [196.169.0.1]
2 8 ms 7 ms 9 ms 217.0.118.233
3 9 ms 9 ms 10 ms 87.186.237.58
4 16 ms 16 ms 16 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.254]
5 16 ms 15 ms 16 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [13
7.14.105]
6 24 ms 23 ms 21 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [15
.39.181]
7 42 ms 40 ms 41 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [13
7.48.41]
8 118 ms 103 ms 103 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [15
.31.189]
9 103 ms 103 ms 104 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.
]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 ^C
Lieutenant
Join Date: Jun 2012
Posts: 53
# 1068
01-28-2013, 09:57 AM
The weird revisiting of the fr. system leads me to believe that there might be multiple points of failure. I am making a wild guess that if the US patcher fails, it rolls over to the EU patcher, and either that is overloaded, or another routing problem is occurring.

Best uneducated guess, anyway.
Career Officer
Join Date: Jun 2012
Posts: 3,450
# 1069
01-28-2013, 09:57 AM
More suggestive proof that it's the Boston area...

Three more timing out at bos-xx.atlas.cogentco
...... DaveyNY ...STO Forum Minion since February - 2009
..............Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just minions who have Played the Game for the last 4.5 years.
I Really Do Miss the little TOP Button at the bottom of the threads.
Lieutenant
Join Date: Jun 2012
Posts: 47
# 1070
01-28-2013, 09:57 AM
Quote:
Originally Posted by eulifdavis View Post
My connection also does not go through Cogent. Mine goes through Alter Communications. It does, interestingly, go through Boston as well, but not through Cogent.

I live in California. Cryptic hosts in California. Why is my connection going all the way through Boston?
Cryptic is located in California. The servers are located in the Boston area. Better for people across the pond.
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