Ensign
Join Date: Jun 2012
Posts: 2
# 1231
01-28-2013, 10:36 AM
i'm located in southern california and am getting the same error as described by all of the previous posters
Lt. Commander
Join Date: Oct 2012
Posts: 115
# 1232 patcher wont launch
01-28-2013, 10:36 AM
the launcher trys to connect 2 times then another box pops up saying check my internet connection, and/or contact technical support

nothing wrong with my interent connection

tryed updating the launcher from a todays post in here, that added a cryptic errors file and a error file sender of somesort, tryed using it to send a message, not sure if i did it right

anyways,

what do i do now?
was kind of hoping to play today on my day off and nightmares from Ultima Online are coming back to me (sitting around all day trying to log in)

by the way,
was it really that important to patch the game just to give the bug/jem set more power?
Just because it is not a cookie cutter escort does not mean it should not be in the game.

Win or lose, in the end it does not reflect on who you are as a person, in the end it is how you treat others that really reflects who you are.
Captain
Join Date: Jun 2012
Posts: 860
# 1233
01-28-2013, 10:36 AM
I guess it is time to play SWTOR.
Career Officer
Join Date: Jun 2012
Posts: 91
# 1234
01-28-2013, 10:36 AM
Same here from Bonnie Scotland (and yes, it's raining, why do you ask?) - traceroute is fine until it reaches Boston, then it sinks faster than a crate of tea in a tax dispute.
Blatant self-promotion: Clingin' on, the Tribble Timewarp and more: http://www.youtube.com/user/Yuzral
Empire Veteran
Join Date: Jun 2012
Posts: 10
# 1235
01-28-2013, 10:36 AM
Tracert from the Netherlands:
Quote:
C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.251
2 8 ms 8 ms 9 ms j16001.upc-j.chello.nl [24.132.16.1]
3 9 ms 9 ms 6 ms p53101.net.upc.nl [212.142.53.101]
4 7 ms 7 ms 7 ms p5001.net.upc.nl [212.142.5.1]
5 40 ms 18 ms 14 ms 84.116.244.5
6 16 ms 11 ms 12 ms nl-ams04a-ri2-xe-0-0-0.aorta.net [84.116.132.218
]
7 12 ms 13 ms 13 ms 213.46.182.18
8 106 ms 111 ms 107 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 101 ms 104 ms 101 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 99 ms 101 ms 99 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 108 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Survivor of Romulus
Join Date: Aug 2012
Posts: 12
# 1236
01-28-2013, 10:36 AM
So what do those of us without mobile internet enabled phones do to get round this problem?!
Ensign
Join Date: Jul 2012
Posts: 8
# 1237
01-28-2013, 10:36 AM
I am also having an issue with my launcher not being able to connect to the patch sever. I use Verizon DSL, with the fastest DSL they offer in my area. What is odd, is that everything was fine last night, I was able to login with no issues. Maybe just a weird quirk of seeing a que screen, stating that I was 1 of 1 in line to sign on. But that went away and I was able to sign on fairly quickly.

Here is my Tracert:

Quote:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms TomatoNET.TomatoSandwich [192.168.2.1]
2 27 ms 26 ms 25 ms 10.9.79.1
3 27 ms 26 ms 26 ms P0-3-0-1.BSTNMA-LCR-22.verizon-gni.net [130.81.193.238]
4 26 ms 26 ms 25 ms ae0-0.BOS-BB-RTR2.verizon-gni.net [130.81.209.94]
5 29 ms 28 ms 29 ms 0.so-0-2-0.XL4.BOS4.ALTER.NET [152.63.16.141]
6 28 ms 28 ms 28 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
7 34 ms 34 ms 32 ms internap-gw.customer.alter.net [65.207.236.58]
8 43 ms 32 ms 46 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 45 ms 35 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 36 ms * * 208.95.185.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Also Nettest Results:

Quote:
contacting nettest server..
Local IP: 108.7.6.232
Ping: 34.5 msec
Port: 80: 372 KB/sec 15 KB/sec 398 KB/sec 500
Port: 80: 363 KB/sec 14 KB/sec 388 KB/sec 500
Port: 443: 338 KB/sec 13 KB/sec 362 KB/sec 500
Port: 443: 340 KB/sec 14 KB/sec 362 KB/sec 500
Port: 7255: 348 KB/sec 14 KB/sec 371 KB/sec 500
Port: 7255: 266 KB/sec 11 KB/sec 284 KB/sec 500
Port: 7003: 316 KB/sec 13 KB/sec 336 KB/sec 500
Port: 7003: 386 KB/sec 15 KB/sec 418 KB/sec 500
Port: 7202: 363 KB/sec 14 KB/sec 391 KB/sec 500
Port: 7202: 374 KB/sec 15 KB/sec 400 KB/sec 500
Port: 7499: 368 KB/sec 14 KB/sec 394 KB/sec 500
Port: 7499: 274 KB/sec 11 KB/sec 292 KB/sec 500
Port: 80: 375 KB/sec 14 KB/sec 403 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit
I guess for the most part none of them meet the minimum for column 2. And the bolded lines are what didn't meet all three columns.

Generally though, I tend not to have issues online with STO. The only rare instances where I may have an issue with rubberbanding or disconnects is when I really hammer my internet connection with high bandwidth stuff while playing STO. Generally I tend to play STO while watching netflix in HD, which I do not have many issues doing.
Ensign
Join Date: Jan 2013
Posts: 7
# 1238
01-28-2013, 10:37 AM
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 2 ms 192.168.99.1
3 8 ms 6 ms 6 ms 192.168.50.1
4 6 ms 7 ms 11 ms 68-188-12-17.static.stls.mo.charter.com [68.188.
12.17]
5 18 ms 16 ms 14 ms 10.174.64.1
6 12 ms 15 ms 15 ms acr01osbhmo-tge-4-3.osbh.mo.charter.com [96.34.5
6.14]
7 13 ms 17 ms 14 ms dtr01osbhmo-tge-0-6-1-0.osbh.mo.charter.com [96.
34.50.34]
8 19 ms 18 ms 27 ms dtr01blvlil-tge-0-4-0-1.blvl.il.charter.com [96.
34.48.125]
9 29 ms 32 ms 26 ms bbr01blvlil-tge-0-0-0-0.blvl.il.charter.com [96.
34.2.20]
10 20 ms 30 ms 18 ms 206.181.23.109
11 * 138 ms 30 ms vb1720.rar3.chicago-il.us.xo.net [216.156.0.177]

12 * 29 ms 32 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
13 33 ms 30 ms 25 ms te0-7-0-8.ccr21.ord03.atlas.cogentco.com [154.54
.10.181]
14 25 ms 27 ms 26 ms te0-3-0-0.mpd21.ord01.atlas.cogentco.com [154.54
.5.17]
15 51 ms 52 ms 56 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
16 62 ms 61 ms 63 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22



i googled and researched all i could about cogentco... evidently they are HORRIBLE and well known for bottlenecks and downtime on thier routing servers...
Starfleet Veteran
Join Date: Sep 2012
Posts: 15
# 1239
01-28-2013, 10:37 AM
I figure this is an issue with cryptic since none of my other games are having issues at the moment.
Career Officer
Join Date: Jun 2012
Posts: 11
# 1240
01-28-2013, 10:37 AM
2 tries from the last 20 mins (2 different dyn. IPs)

1 55 ms 45 ms 45 ms *
2 46 ms 48 ms 47 ms 217.237.156.74
3 53 ms 54 ms 52 ms 194.25.6.82
4 53 ms 54 ms 54 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.17.14.149]
5 78 ms 78 ms 77 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.5.39.181]
6 77 ms 77 ms 78 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.5.37.94]
7 138 ms 138 ms 139 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.5.31.229]
8 288 ms 208 ms 207 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.4]
9 * * * Zeit?berschreitung der Anforderung.
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 140 ms * * playstartrekonline.eu [208.95.185.44]
28 * * 137 ms playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.


Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 46 ms 45 ms 45 ms *
2 47 ms 48 ms 53 ms 217.237.156.70
3 54 ms 53 ms 53 ms 194.25.6.78
4 55 ms 54 ms 54 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
5 78 ms 94 ms 94 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.117.1.162]
6 87 ms 88 ms 89 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.90]
7 138 ms 139 ms 138 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
8 166 ms 144 ms 138 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
9 * * 138 ms 38.111.40.114
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.
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