Career Officer
Join Date: Jun 2012
Posts: 168
# 1301
01-28-2013, 10:51 AM
from what I have heard it is in fact a problem on PayPal's part. Something about a problem transferring the data from PayPal's Servers to Perfect World Entertainment's servers. I did in fact speak to one of the Billing Rep's on the phone as well as get a ticket resolved regarding this issue and both of those said the exact same thing. My next step is to contact PayPal and find out exactly what is going on. But if they say (as you claim) that we are being scammed, then I will be highly annoyed, because generally Perfect World Entertainment has been extraordinarily good at getting money issues taken care of.
______________________________
Ensign
Join Date: Jan 2013
Posts: 6
# 1302
01-28-2013, 10:52 AM
Trace from Germany:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 75 ms 22 ms 23 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
3 22 ms 23 ms 23 ms xmws-gssn-de01-chan-18.nw.mediaways.net [213.20.250.250]
4 24 ms 25 ms 24 ms 84.16.8.141
5 37 ms 39 ms 37 ms 84.16.13.234
6 123 ms 157 ms 196 ms 195.50.90.165
7 38 ms 46 ms 50 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
8 37 ms 37 ms 38 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.158]
9 50 ms 51 ms 51 ms te0-1-0-5.ccr22.lon01.atlas.cogentco.com [130.117.14.197]
10 51 ms 51 ms 50 ms te0-5-0-3.mpd22.lon13.atlas.cogentco.com [154.54.74.54]
11 119 ms 119 ms 119 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54.43.57]
12 132 ms 205 ms 254 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
13 * * 140 ms 38.111.40.114
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.
Ensign
Join Date: Oct 2012
Posts: 27
# 1303
01-28-2013, 10:52 AM
Germany once more

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 41 ms 41 ms 40 ms 217.0.116.126
3 42 ms 43 ms 42 ms 217.0.72.170
4 50 ms 49 ms 53 ms 194.25.6.82
5 50 ms 50 ms 51 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.11
7.14.105]
6 92 ms 77 ms 90 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54
.39.181]
7 78 ms 80 ms 80 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.94]
8 137 ms 137 ms 138 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.181]
9 138 ms 137 ms 137 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.
Ensign
Join Date: Jan 2013
Posts: 6
# 1304
01-28-2013, 10:53 AM
Bah
Tracing from the UK, tried both my Sky Broadband and Virgin Media connections - both pretty much identical

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 52 ms 48 ms 46 ms ip-84-38-37-50.easynet.co.uk [84.38.37.50]
4 55 ms 47 ms 47 ms ip-89-200-131-226.ov.easynet.net [89.200.131.226]
5 46 ms 45 ms 45 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.45]
6 51 ms 49 ms 45 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14.173]
7 44 ms 47 ms 48 ms te0-2-0-2.ccr22.lon01.atlas.cogentco.com [130.117.0.97]
8 56 ms 53 ms 47 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [130.117.0.238]
9 121 ms 48 ms 47 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [130.117.0.238]
10 118 ms 118 ms 118 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54.43.57]
11 118 ms * * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Last edited by guitarbloke; 01-28-2013 at 10:59 AM.
Ensign
Join Date: Jul 2012
Posts: 1
# 1305
01-28-2013, 10:53 AM
Trace from UK

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 25 ms 25 ms
3 24 ms 23 ms 24 ms 10.245.165.1
4 37 ms 40 ms 39 ms te0-8-0-2.er11.enslo.ov.easynet.net [89.200.135.89]
5 33 ms 33 ms 79 ms ae55.edge3.London2.Level3.net [212.187.201.57]
6 33 ms 33 ms 33 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
7 31 ms 31 ms 32 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
8 31 ms 37 ms 32 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]
9 32 ms 32 ms 31 ms ae-115-3501.edge3.London1.Level3.net [4.69.166.130]
10 32 ms 31 ms 32 ms 4.68.70.74
11 32 ms 33 ms 31 ms te0-3-0-5.ccr21.lon13.atlas.cogentco.com [130.117.0.118]
12 106 ms 106 ms 106 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
13 105 ms 106 ms 107 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Starfleet Veteran
Join Date: Oct 2012
Posts: 32
# 1306
01-28-2013, 10:54 AM
Quote:
Originally Posted by jplatimer View Post
So, it looks like those that can tether to a mobile ISP can patch, start the game, get to the character screen, then disconnect and launch from the actual .exe file, if I am keeping up on all the posts correctly. So patching is the issue.

So it seems possible a route hasn't been pushed to the regular ISPs that has been sucessfully pushed to the mobile ISPs for getting to the patcher. Again, a rough guess.
gameclient.exe will still try to connect to the patcher so no, on DSL it will not work.

The published route idea seems plausible.

Follow link for tracerts of DSL and Mobile ISP:
http://sto-forum.perfectworld.com/sh...&postcount=490

---
Ensign
Join Date: Nov 2012
Posts: 3
# 1307
01-28-2013, 10:54 AM
Phew, thought it was just me because I just changed providers...



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 45 ms 44 ms 44 ms 027fef73.bb.sky.com [2.127.239.115]
3 58 ms 56 ms 55 ms 027fed58.bb.sky.com [2.127.237.88]
4 59 ms 60 ms 60 ms 5adfcf00.bb.sky.com [90.223.207.0]
5 58 ms 61 ms 59 ms 5adfcf00.bb.sky.com [90.223.207.0]
6 * 66 ms 58 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
45]
7 63 ms 64 ms 61 ms te2-4.ccr01.lon02.atlas.cogentco.com [130.117.14
.249]
8 130 ms 63 ms 64 ms te7-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
9 65 ms 62 ms 63 ms te0-2-0-4.mpd22.lon13.atlas.cogentco.com [154.54
.57.165]
10 63 ms 132 ms 135 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.43.57]
11 135 ms 134 ms 134 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.43.57]
12 249 ms * * te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
13 145 ms 150 ms * 38.111.40.114
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 136 ms * * 208.95.185.41
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 140 ms * * 208.95.185.41
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Ensign
Join Date: Jun 2012
Posts: 13
# 1308
01-28-2013, 10:54 AM
Trace from Detroit, MI.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 10 ms 11 ms 10.15.25.190
3 13 ms 11 ms 12 ms 10.15.24.62
4 12 ms 10 ms 13 ms 10.15.8.49
5 14 ms 11 ms 12 ms ip65-46-186-97.z186-46-65.customer.algx.net [65.
46.186.97]
6 20 ms 23 ms 24 ms vb1730.rar3.chicago-il.us.xo.net [216.156.0.185]

7 18 ms 18 ms 17 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
8 22 ms 21 ms 20 ms te0-7-0-8.ccr21.ord03.atlas.cogentco.com [154.54
.10.181]
9 21 ms 21 ms 18 ms te0-4-0-5.mpd22.ord01.atlas.cogentco.com [154.54
.44.181]
10 41 ms 41 ms 40 ms te0-7-0-8.ccr21.bos01.atlas.cogentco.com [154.54
.24.53]
11 37 ms 39 ms 38 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 * * 50 ms 38.111.40.114
13 41 ms 44 ms 47 ms 208.95.185.41

Trace complete.

And still unable to launch game.
Career Officer
Join Date: Jun 2012
Posts: 1,730
# 1309
01-28-2013, 10:54 AM
Lulz 2 hours. FFS get this working, Cryptic.


Click here and here if you are interested in learning more about PvP.
Lieutenant
Join Date: Jun 2012
Posts: 59
# 1310
01-28-2013, 10:54 AM
Quote:
Originally Posted by lordlalo View Post
Firstly, I'm one of the "few" that cannot open the patcher, but before the servers went down, I was able to purchase a ton of Zen. When I purchased this Zen, it did not show up in my account as processing or anything -- like it had never happened.

So, I contact support -- I get a canned response that it is Paypal's fault. I call PayPal and the agent at PayPal insists I'm being scammed and that their systems are running as intended -- he also states that PWE has their money as the transaction shows clearly on PayPal's side. So, now to clarify the situation and to give PWE a chance to explain things, I call, I call, I call, I call some more... I've been calling since 20 mins ago and no one answers the phone during their normal business hours....

I am so inspired by trust in PWE right about now.....
I'm getting this exact problem as well, i bought 1,100 ZEN, and now it's not showing and the patcher isn't working as well for me It's starting to make me really angry
Qapla'!
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 12:08 PM.