Ensign
Join Date: Jul 2012
Posts: 2
# 1451 Tracert and Nettest
01-28-2013, 11:29 AM
IP Address: 192.168.1.64

My tracert:

Tracing route to patchserver.crypticstudios.com [208.95.184.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 12 ms 11 ms 11 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
.142]
3 12 ms 13 ms 16 ms 217.47.154.13
4 15 ms 15 ms 15 ms 213.1.69.106
5 15 ms 14 ms 15 ms 31.55.164.207
6 15 ms 18 ms 23 ms 31.55.164.109
7 15 ms 16 ms 15 ms acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
8 25 ms 24 ms 23 ms core1-te0-15-0-17.ilford.ukcore.bt.net [109.159.
248.174]
9 19 ms 19 ms 18 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 19 ms 19 ms 19 ms 166-49-211-153.eu.bt.net [166.49.211.153]
11 18 ms 18 ms 19 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 20 ms 20 ms 19 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 20 ms 20 ms 20 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54
.74.46]
14 92 ms 92 ms 105 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
15 371 ms 214 ms 210 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 102 ms * * 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * 95 ms patchserver.crypticstudios.com [208.95.184.116]


Trace complete.


My Nettest:

contacting nettest server..
Local IP: 81.154.52.37
Ping: 90.9 msec
Port: 80: 82 KB/sec 3 KB/sec 87 KB/sec 500
Port: 80: 107 KB/sec 4 KB/sec 116 KB/sec 500
Port: 443: 103 KB/sec 4 KB/sec 112 KB/sec 500
Port: 443: 108 KB/sec 4 KB/sec 117 KB/sec 500
Port: 7255: 107 KB/sec 4 KB/sec 116 KB/sec 500
Port: 7255: 97 KB/sec 4 KB/sec 103 KB/sec 500
Port: 7003: 106 KB/sec 4 KB/sec 115 KB/sec 500
Port: 7003: 108 KB/sec 4 KB/sec 117 KB/sec 500
Port: 7202: 94 KB/sec 4 KB/sec 100 KB/sec 500
Port: 7202: 107 KB/sec 4 KB/sec 116 KB/sec 500
Port: 7499: 104 KB/sec 4 KB/sec 111 KB/sec 500
Port: 7499: 111 KB/sec 4 KB/sec 120 KB/sec 500
Port: 80: 92 KB/sec 4 KB/sec 98 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Thanks
Ensign
Join Date: Jan 2013
Posts: 21
# 1452
01-28-2013, 11:30 AM
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 5 ms 6 ms 10.106.64.1
3 16 ms 5 ms 6 ms gig4-2-21.wnslme08-rtr001.ne.northeast.rr.com [**.**.***.***]
4 43 ms 19 ms 12 ms rdc-204-210-69-180.ne.northeast.rr.com [204.210.
69.180]
5 33 ms 39 ms 39 ms rdc-204-210-69-49.ne.northeast.rr.com [204.210.6
9.49]
6 33 ms 43 ms 32 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
7 30 ms 31 ms 33 ms 107.14.19.147
8 30 ms 31 ms 34 ms te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
.13.81]
9 31 ms 37 ms 31 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
10 42 ms 40 ms 37 ms te0-1-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.6]
11 42 ms 62 ms 44 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 89 ms * * 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Also saw someone say they had the game freeze when they tried to do an area transition and files had to patch, I had the same thing happen about 20min before the servers were due to go down.
Career Officer
Join Date: Jun 2012
Posts: 2,169
# 1453
01-28-2013, 11:30 AM
UK, Virgin Media - unable to connect to patch server, request timed out. Was fine before the patch today, never had this before.

FLTCDR SRS FLEETS - S.R.S. - S.R.S. ACADEMY - SRS GUARDIANS - SRS KDF
Join Us www.srs-fleet.net/html/join_srs.html
Lt. Commander
Join Date: Dec 2012
Posts: 130
# 1454
01-28-2013, 11:30 AM
Quote:
Originally Posted by pwebranflakes View Post
The reason I'm letting you know that "there are a ton of players in-game" is to provide more transparency on the issue and to let you know that it does not seem to be affecting everyone.
You may call it "transparency", but when you say that kind of thing as often as you have been lately...

Quote:
The team is continuing to investigate. There are tons of players in-game, and tons more loading in, so it's not affecting everyone.
http://sto-forum.perfectworld.com/sh...51#post7686251

Quote:
It does work, but for a small percentage of players, they get a redirect loop.
http://sto-forum.perfectworld.com/sh...41#post7683441

Quote:
99.99% of players do not have to, but for some reason, some do...
http://sto-forum.perfectworld.com/sh...71#post7634271

...it sounds more like you are just trying to minimize problems with the game. So if that is not what you are trying to do, then please do not continue to make that kind of statement as it gives that impression.
Captain
Join Date: Jun 2012
Posts: 668
# 1455
01-28-2013, 11:30 AM
I was able to log in fine but the issue i am seeing now is black artifacting during missions.Temps barely are over 100F on video card.
Ensign
Join Date: Jul 2012
Posts: 25
# 1456 Compensation
01-28-2013, 11:30 AM
I am curious as to what compensation will be offered by PWE/Cryptic for this downtime. As has been noted by many people, this is not a rare, one-off issue for STO. So, I would like the Developers to tell me what I can expect for this error.

However, having had reason to contact this company before, I am expecting the following:
  • A four-day delay
  • A response that is insultingly inadequate
  • No option to actually speak to a person

Seriously... would having a technical support phone number be that bad?
Ensign
Join Date: Aug 2012
Posts: 4
# 1457
01-28-2013, 11:31 AM
My Dad and Brother have been having this issue on and off for the best 3-4 months as from what I have read on the forum so have a number of other players.

I won't post my trace because it reads just the same as everyone else's who has this issue, hopefully when this gets fixed it will also resolves the on-going issues which my dad and brother have been facing.
Ensign
Join Date: Oct 2012
Posts: 20
# 1458
01-28-2013, 11:31 AM
Heres mine. UK/Manchester. I'm getting withdrawals and need my daily dose!


2 8 ms 7 ms 8 ms 217.32.142.0
3 7 ms 7 ms 7 ms 217.32.142.30
4 8 ms 7 ms 7 ms 213.120.163.70
5 8 ms 7 ms 8 ms 31.55.165.243
6 7 ms 7 ms 8 ms 31.55.165.109
7 7 ms 8 ms 7 ms acc2-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.2
50.206]
8 15 ms 15 ms 19 ms core1-te0-3-5-0.ilford.ukcore.bt.net [109.159.25
0.141]
9 14 ms 14 ms 14 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
1.118]
10 14 ms 14 ms 14 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 14 ms 14 ms 14 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 17 ms 16 ms 17 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 16 ms 15 ms 14 ms te0-4-0-5.mpd21.lon13.atlas.cogentco.com [130.11
7.0.5]
14 90 ms 89 ms 88 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
15 87 ms 87 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
16 * * 97 ms 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * 87 ms 208.95.185.41

Trace complete.
Ensign
Join Date: Oct 2012
Posts: 14
# 1459
01-28-2013, 11:32 AM
My tracert -

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Smiths>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms api.home [192.168.1.254]
2 7 ms 7 ms 8 ms 217.32.144.162
3 8 ms 9 ms 8 ms 217.32.144.190
4 10 ms 10 ms 10 ms 213.120.181.246
5 11 ms 9 ms 11 ms 217.41.169.209
6 12 ms 13 ms 11 ms 217.41.169.109
7 10 ms 10 ms 10 ms 109.159.251.195
8 22 ms 16 ms 20 ms core1-te0-13-0-2.ilford.ukcore.bt.net [109.159.2
51.137]
9 16 ms 16 ms 15 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
1.118]
10 18 ms 17 ms 17 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 17 ms 17 ms 17 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 21 ms 18 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 19 ms 19 ms 15 ms te0-4-0-5.ccr21.lon13.atlas.cogentco.com [154.54
.72.186]
14 91 ms 88 ms 91 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
4.1.93]
15 91 ms 93 ms 93 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * 94 ms 208.95.185.41

Trace complete.
Career Officer
Join Date: Dec 2012
Posts: 71
# 1460
01-28-2013, 11:32 AM
so someone is responsible and they arent fired? can i get a job with you guys? man..
no point in posting a transcript, looks like they have enuf to get a clue. seems..
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 08:38 AM.