Lieutenant
Join Date: Jun 2012
Posts: 43
# 1521
01-28-2013, 11:47 AM
Quote:
Originally Posted by mattjohnsonva View Post
Is it the whole of Europe that's down or just the UK?
Seems to be the UK, EU and the US so far, correct me if I missed anyone out?
Career Officer
Join Date: Jun 2012
Posts: 95
# 1522
01-28-2013, 11:47 AM
Quote:
Originally Posted by miguelister View Post
To all of the whiners and complainers:

Please post a copy of your payment receipt (sensitive information blacked out) when posting your whine or complaint, as to show that you have indeed paid for something in this FREE TO PLAY game. If you do not have a paid receipt of some type, then kindly leave your house, head to the tallest building in your area, climb to the top, and jump off - because you fail at life and should not live....

For the rest of you, please take a close look at the tracert results.... you will notice that ALL of the results indicate a drop off somewhere around an address at *.atlas.cogentco.com

This address I am guessing the Cryptic's ISP they use to host the game. This combined with the reports that some others are able to get in just fine leads me to believe (and I am an expert) that the issue has little to do with Cryptic itself for once. So, please take a deep breath and relax, for Cryptic is likely just as frustrated at their incompetent ISP as we all are at Cryptic. Patience is a virtue!

Thanks and Kind regards .

Receipts?

2013-01-24 Star Trek Online Transfer
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those enough for ya?
Lt. Commander
Join Date: Nov 2012
Posts: 119
# 1523
01-28-2013, 11:47 AM
So it's who blocked the login server downloading horse adventures 6 with foxy nuns?
Ensign
Join Date: Oct 2012
Posts: 24
# 1524 In UK launcher not working
01-28-2013, 11:47 AM
Lol.....yeah.....Launcher went down sometime before the servers came down.....

Have you checked all leads are secure and the servers are switched on?

Have you tried rebooting?

Failing that....have you tried restoring to an earlier point?


No really though......it's NOT an ISP issue as I have a friend in another part of the country on a different provider and LOL.....guess what.....not working either.

I would send a ticket....but 8 days to reply to my last one has put me off doing that again....

If this takes much longer are we going to receive at the very least an xp boost or something to mak up for the subscription time lost?

Edit - and NO I haven't just made my first post on this forum.....but for some reason it says I joined in oct....LOL yeah....this is one of two accounts I have both from pre launch time and one was in beta.....before anyone pipes in.
Starfleet Veteran
Join Date: Jun 2012
Posts: 597
# 1525
01-28-2013, 11:47 AM
ok, ty for the info guys. i used my droid smart phone to tether with a usb cord to my desk top tower. i had disconnected my cable for net. so my phone was able to start the launcher and patch it. so all i have to do is get into server, disconnect my phone and start my cable back up. wow never knew my smart phone would come in handy hahaha. verizon FTW!!!!

btw bronx ny here.

ok so i am now in sto. this did work. i dont know why my phone would make a difference but it did.

Last edited by broken1981; 01-28-2013 at 11:51 AM.
Ensign
Join Date: Jun 2012
Posts: 11
# 1526
01-28-2013, 11:47 AM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 8 ms 10.228.0.1
3 8 ms 11 ms 9 ms acr01lnttal-tge-9-1.lntt.al.charter.com [96.34.7
2.86]
4 10 ms 11 ms 10 ms dtr02nwnnga-tge-0-1-0-1.nwnn.ga.charter.com [96.
34.72.232]
5 11 ms 11 ms 11 ms dtr01nwnnga-tge-0-3-0-3.nwnn.ga.charter.com [96.
34.78.142]
6 14 ms 16 ms 14 ms crr02sghlga-tge-0-0-0-3.sghl.ga.charter.com [96.
34.72.80]
7 16 ms 23 ms 23 ms bbr02atlnga-bue-3.atln.ga.charter.com [96.34.2.7
2]
8 29 ms 29 ms 28 ms 38.122.47.5
9 28 ms 31 ms 29 ms te0-4-0-1.mpd21.atl01.atlas.cogentco.com [154.54
.85.245]
10 29 ms 29 ms 33 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
11 47 ms 39 ms 37 ms te0-1-0-7.ccr22.jfk02.atlas.cogentco.com [154.54
.26.170]
12 44 ms 40 ms 52 ms te0-3-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.62]
13 42 ms 42 ms 39 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
14 63 ms 49 ms 53 ms 38.111.40.114
15 * 44 ms * 208.95.185.41
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 43 ms * 208.95.185.41
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>
Ensign
Join Date: Aug 2012
Posts: 15
# 1527
01-28-2013, 11:47 AM
Quote:
Originally Posted by mattjohnsonva View Post
Is it the whole of Europe that's down or just the UK?
Germany as well...
Ensign
Join Date: Jan 2013
Posts: 29
# 1528
01-28-2013, 11:48 AM
Quote:
Originally Posted by milesllewellyn View Post
Seems to be the UK, EU and the US so far, correct me if I missed anyone out?
It's the whole frackin world!!!
Lt. Commander
Join Date: Jun 2012
Posts: 137
# 1529
01-28-2013, 11:48 AM
Quote:
Originally Posted by milesllewellyn View Post
Seems to be the UK, EU and the US so far, correct me if I missed anyone out?
I think it's global, but I think you covered everyone
Commander
Join Date: Jun 2012
Posts: 322
# 1530
01-28-2013, 11:48 AM
Quote:
Originally Posted by miguelister View Post
To all of the whiners and complainers:

Please post a copy of your payment receipt (sensitive information blacked out) when posting your whine or complaint, as to show that you have indeed paid for something in this FREE TO PLAY game. If you do not have a paid receipt of some type, then kindly leave your house, head to the tallest building in your area, climb to the top, and jump off - because you fail at life and should not live....

For the rest of you, please take a close look at the tracert results.... you will notice that ALL of the results indicate a drop off somewhere around an address at *.atlas.cogentco.com

This address I am guessing the Cryptic's ISP they use to host the game. This combined with the reports that some others are able to get in just fine leads me to believe (and I am an expert) that the issue has little to do with Cryptic itself for once. So, please take a deep breath and relax, for Cryptic is likely just as frustrated at their incompetent ISP as we all are at Cryptic. Patience is a virtue!

Thanks and Kind regards .
yup mosly cognet, but it is an issue PWE/ryptic could have pre-empted and/or mitigated significantely with a manual patch option. Its not like this is a unique occurence for STO or mmos in general during patching
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