Career Officer
Join Date: Dec 2012
Posts: 7
# 1811
01-28-2013, 12:57 PM
I dont understand why they dont have a plan b when things hit the ****ter. I bet they do it on purpose.

To be fair it is pretty funny watching some of the posts in here i had almost forgot what i was here for

Commander
Join Date: Jun 2012
Posts: 481
# 1812
01-28-2013, 12:57 PM
Quote:
Originally Posted by captainpainful View Post
Well my mobile phone works in patching but way to slow between 3-7 mb on 3g and I drops now and then to unreliable for online gaming nut it works the only thing I can think off is that it is using a blocked channel port or something as for example my phone can access piratebay and home broadband is blocked for example. I had same problem with POTBS by SOE MMO and it took them nearly a year to fix it and they shut my account down and I lost all my paid for stuff and subscription status so I know that this is not an easy fix as sony is a massive company with lots of money
Disable on demand patching in the launcher's settings and then download the full patch. After that just load the game and switch back to your regular connection, the issue is only with connecting to the launcher/patch servers.
Ensign
Join Date: Jan 2013
Posts: 5
# 1813
01-28-2013, 12:58 PM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 5 ms 2 ms 192.168.1.1
2 129 ms 77 ms 61 ms cpe-024-074-192-001.ec.res.rr.com [24.74.192.1]

3 22 ms 20 ms 19 ms srp1-0.wlmgncilm-ubr3.ec.rr.com [24.25.33.85]
4 35 ms 30 ms 28 ms ge-0-1-0.chrlncpop-rtr1.southeast.rr.com [24.93.
64.120]
5 35 ms 31 ms 39 ms 107.14.19.48
6 32 ms 35 ms 34 ms ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
7 44 ms 41 ms 41 ms te3-4.ccr01.atl02.atlas.cogentco.com [154.54.12.
109]
8 42 ms 48 ms 41 ms te0-4-0-7.ccr21.atl01.atlas.cogentco.com [154.54
.88.201]
9 56 ms 47 ms 52 ms te0-0-0-7.ccr21.dca01.atlas.cogentco.com [154.54
.28.213]
10 50 ms 61 ms 56 ms te0-1-0-7.ccr21.jfk02.atlas.cogentco.com [154.54
.1.234]
11 57 ms 98 ms 98 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.25.114]
12 70 ms 55 ms 63 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * 67 ms 208.95.185.41

Trace complete.

C:\Windows\system32>
Career Officer
Join Date: Jun 2012
Posts: 2,060
# 1814
01-28-2013, 12:58 PM
Quote:
Originally Posted by captainpainful View Post
Well my mobile phone works in patching but way to slow between 3-7 mb on 3g and I drops now and then to unreliable for online gaming nut it works the only thing I can think off is that it is using a blocked channel port or something as for example my phone can access piratebay and home broadband is blocked for example. I had same problem with POTBS by SOE MMO and it took them nearly a year to fix it and they shut my account down and I lost all my paid for stuff and subscription status so I know that this is not an easy fix as sony is a massive company with lots of money
You don't need to be on 3G, run your phone from your router and disconnect your PC from the router/modem, then connect the PC to the phone hotspot. It's something about reduced bandwidths from what I can gather, sure there are some techy guys that can explain it properly.
Captain
Join Date: Jun 2012
Posts: 1,360
# 1815
01-28-2013, 12:58 PM
Quote:
Originally Posted by buzzout View Post
This is what you get when you go with the lowest bidder.
Well, you know, as a fallback position, they could not act like they're completely mystified by this every time. You would think "cross your fingers and hope for the best" would lose it's appeal after it repeatedly blows up in your face like this.
Starfleet Veteran
Join Date: Jun 2012
Posts: 138
# 1816
01-28-2013, 12:58 PM
Quote:
Originally Posted by verlaine11 View Post
I think we all love a wooly hat, even those who dont actually admit it
I don't like wooly hats. Really. Don't look at me like that!


Lt. Commander
Join Date: Jun 2012
Posts: 114
# 1817
01-28-2013, 12:58 PM
Quote:
Originally Posted by weylandjuarez View Post
We've had one: they don't know, and they don't know.

The good news: They know exactly what the problem is.

The bad news: They're looking for a fix that doesn't cost any money.
Lieutenant
Join Date: Dec 2012
Posts: 34
# 1818
01-28-2013, 12:58 PM
Quote:
Originally Posted by borgsbuilder View Post
My home ISP is Telefonica and my office is connected via COLT.

I've routed traffic to the netblock via the VPN to my office and now i'm playing, but after a hard day, go home to relax and ... more troubleshooting xD
At least our results agree
Ensign
Join Date: Jan 2013
Posts: 1
# 1819
01-28-2013, 12:58 PM
From home connection (Netherlands)
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 35 ms 43 ms 45 ms dhcp-089-099-015-001.chello.nl [89.99.15.1]
3 12 ms 12 ms 13 ms p54153.net.upc.nl [212.142.54.153]
4 12 ms 12 ms 14 ms p4129.net.upc.nl [212.142.4.129]
5 18 ms 18 ms 19 ms nl-ams05a-rd2-ae-90-2363.aorta.net [84.116.244.5
3]
6 31 ms 17 ms 17 ms 84.116.136.30
7 17 ms 16 ms 17 ms 213.46.182.18
8 117 ms 115 ms 115 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 120 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 119 ms 118 ms 120 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 115 ms 126 ms 123 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 ^C

Dig from home connection to launcher.startrekonline.com:

dig.exe launcher.startrekonline.com

; <<>> DiG 9.9.2-P1 <<>> launcher.startrekonline.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37706
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;launcher.startrekonline.com. IN A

;; ANSWER SECTION:
launcher.startrekonline.com. 3600 IN A 208.95.185.44

;; Query time: 187 msec
;; SERVER: 213.46.228.196#53(213.46.228.196)
;; WHEN: Mon Jan 28 21:57:15 2013
;; MSG SIZE rcvd: 61

So it does see the DNS, but you cannot retrieve it through the browser sadly. Can't log in for a while now.


From Server connection (Dedicated Server in Netherlands)
traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 40 byte packets
1 gw.worldstream.nl (217.23.13.1) 1.806 ms 1.814 ms 1.860 ms
2 te7-1.core1-rtd.worldstream.nl (109.236.95.198) 0.977 ms 1.033 ms 1.074 ms
3 te2-2.ccr01.rtm01.atlas.cogentco.com (149.6.110.13) 0.985 ms 0.990 ms 1.005 ms
4 te0-0-0-5.ccr21.lon13.atlas.cogentco.com (154.54.63.105) 7.827 ms 7.862 ms 7.872 ms
5 te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 79.476 ms 79.505 ms 79.527 ms
6 te4-4.ccr01.bos06.atlas.cogentco.com (66.28.4.42) 79.678 ms 79.689 ms 79.782 ms
7 38.111.40.114 (38.111.40.114) 80.426 ms 80.451 ms *
8 www.startrekonline.com (208.95.185.44) 79.354 ms 79.326 ms 79.297 ms

Tested this with a secondary tracert and got the following return:
traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 40 byte packets
1 gw.worldstream.nl (217.23.13.1) 0.445 ms 0.439 ms 0.490 ms
2 te7-1.core1-rtd.worldstream.nl (109.236.95.198) 0.948 ms 0.989 ms 1.051 ms
3 te2-2.ccr01.rtm01.atlas.cogentco.com (149.6.110.13) 1.059 ms 1.059 ms 1.099 ms
4 te0-0-0-5.ccr21.lon13.atlas.cogentco.com (154.54.63.105) 7.801 ms 7.833 ms 7.846 ms
5 te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 79.393 ms 79.436 ms 79.438 ms
6 te4-4.ccr01.bos06.atlas.cogentco.com (66.28.4.42) 79.545 ms te3-4.ccr01.bos06.atlas.cogentco.com (154.54.46.134) 79.527 ms 79.537 ms
7 38.111.40.114 (38.111.40.114) 80.578 ms * *
8 www.playstartrekonline.com (208.95.185.44) 79.318 ms 79.295 ms 79.328 ms

Seems not to be a geological problem but more a provider/DNS problem.
Ensign
Join Date: Jan 2013
Posts: 13
# 1820
01-28-2013, 12:59 PM
Hello Captain,

I encountered the same problems as you but using a VPN (I use personally FronzenWay), I managed to patch and launch the game

Have fun

Sorry for my english, I'm french
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