Republic Veteran
Join Date: Jun 2012
Posts: 137
# 2431
01-28-2013, 07:06 PM
Is it standard policy in all MMOs to blame the customer or ISP rather than fix it on your end? The CS is as bad here as it is in SWTOR. It's been 12 hours since you made this new patch and the game has not worked since.

Don't just say you're aware and put up a tracer post, look into it and fix it. I put in $200 for a lifetime sub and spent a lot on c-points/zen.

Last edited by bayonettawiccan; 01-28-2013 at 07:13 PM.
Career Officer
Join Date: Jul 2012
Posts: 3
# 2432
01-28-2013, 07:07 PM
And what Universe would that be?
Career Officer
Join Date: Dec 2012
Posts: 127
# 2433
01-28-2013, 07:07 PM
Quote:
Originally Posted by agentgreasy View Post
I did a little more digging and I'm no longer sure of the dns fail.

It turns out that PWE as a whole has datacenter space at the georgia facility I encountered the direct problem at.

Doing a bit of digging, the reverse hostname for the border device thats failing is "perfectworldent-4.border11.bsn.pnap.net."

Now... I should note that this hop responds. So, generally speaking a firewall or load balancer will be the next hop in the journey to whatever server(s) are behind it. Either way, the packet stops there and gets no further.
When i was working on networks we once had a similar problem. turned out the firewall systems cable was very slightly loose. I wonder if its simple as that here lol. I doubt it though as i expect they checked that first thing.
Lt. Commander
Join Date: Jun 2012
Posts: 155
# 2434
01-28-2013, 07:08 PM
Quote:
Originally Posted by styles575 View Post
Still broke?
......still broke.
Career Officer
Join Date: Jan 2013
Posts: 1
# 2435
01-28-2013, 07:08 PM
Oregon USA.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 14 ms 7 ms **.***.**.*
3 9 ms 8 ms 9 ms dtr04mdfdor-tge-0-6-0-2.mdfd.or.charter.com [96.
34.104.130]
4 31 ms 11 ms 23 ms edr01mdfdor-tge-0-7-0-11.mdfd.or.charter.com [96
.34.104.150]
5 19 ms 28 ms 16 ms 67-148-50-33.dia.static.qwest.net [67.148.50.33]

6 * 24 ms 17 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
7 43 ms 37 ms 16 ms 63.146.27.70
8 97 ms 97 ms 108 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
9 98 ms 105 ms 106 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
10 98 ms 99 ms 108 ms internap-gw.customer.alter.net [65.207.236.58]
11 97 ms 97 ms 100 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
12 113 ms 107 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 * * * Request timed out.
14 * 109 ms * 208.95.185.41
15 * * * Request timed out.
16 97 ms * * 208.95.185.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 99 ms 97 ms 96 ms 208.95.185.41

Trace complete.
Ensign
Join Date: Oct 2012
Posts: 15
# 2436
01-28-2013, 07:08 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.

Cheers,

Brandon =/\=

Brandon, my computer is setup specifically for gaming and I've an ethernet hard wired connection rated at 50mbps.

The results for tracert are as follows :


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [***.**.***.**]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ***.**.***.**
2 * 594 ms 8 ms cpe-75-87-112-1.kc.res.rr.com [75.87.112.1]
3 9 ms 9 ms 10 ms tge7-1.kscfmo11-cer1.kc.rr.com [65.28.16.34]
4 27 ms 23 ms 23 ms tge0-10-0-5.ksczmogn-ccr1.kc.rr.com [98.156.43.6
2]
5 24 ms 31 ms 23 ms ae30.dllatxl3-cr01.kc.rr.com [98.156.42.0]
6 35 ms 23 ms 23 ms ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
7 20 ms 22 ms 21 ms 107.14.17.232
8 39 ms 43 ms 22 ms 107.14.16.30
9 24 ms 22 ms 21 ms pr2-ge-7-0-0.daq.savvis.net [204.70.207.182]
10 30 ms 40 ms 39 ms cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
170]
11 78 ms 79 ms 79 ms cr2-ten-0-3-2-0.nyr.savvis.net [204.70.224.210]

12 84 ms 81 ms 94 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

13 83 ms 86 ms 83 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
14 82 ms 98 ms 88 ms 206.28.97.137
15 110 ms 84 ms 84 ms internap.Boston.savvis.net [208.172.51.230]
16 85 ms 85 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
17 95 ms 104 ms 92 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
18 * * * Request timed out.



as you can see I have an excellent connection and associated speeds. Even so I'm not able to access STO. The launcher simply doesn't function correctly.
Lieutenant
Join Date: Dec 2012
Posts: 51
# 2437
01-28-2013, 07:08 PM
Quote:
Originally Posted by daqhegh View Post
I'm done trying. I have to work and I have this thing called a LIFE. They want to play these games where they pick and choose who gets to play....so fine. They have the money so they win. I have never fully regretted paying for a lifer, but today I can honestly say it was a mistake. Ever since PWE took over, it's been downhill for this game. It was JUST showing promise after a year-long content drought, and then PWE decided to systematically destroy all existing potential. In so doing they have ignored the needs of their player base, sucked our wallets dry, and thrown the Trek universe to the wind. This perma-crash is a prelude to the death that many of us have been anticipating. Some have even been looking forward to it. It's hard to imaging this is a cooincidence when it's gone so far downhill so quickly.

Here's to STO. May the next Star Trek MMO be done by a better company.


In most other situations I'd agree with you, but as far as I am looking so far... the issue seems to be isolated to a network issue at their datacenter. Unless they are colocating, due to the potential for large problems arising from a poor configuration, most datacenters manage the network devices themselves. Unless PWE is being truly dumb and is using software networking tools in this large of an environment, far as I can tell its internap and not PWE's fault.

That being said, either way, they're not being selective on who can play and who cannot. The way the networking world works is through a large assortment of caching that happens at different intervals that are nearly out of the hands of everyone that receives the information. If someone happened to have a good route into the cages on a working hop... they're getting in. If the hop properly reports the outage, then when the cache times out a new route is selected and you get in.

Even my texas server is now having problems getting past that device.
Ensign
Join Date: Jan 2013
Posts: 4
# 2438
01-28-2013, 07:09 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

The team is continuing to investigate your reports, but this does not seem to affect all players -- again, the initial reports of this started before the patch this morning so it is not related to today's maintenance. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address/ other sensitive data.

Cheers,

Brandon =/\=


My goodness! Can it be true? -.-


Tracert first run:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 3 ms 3 ms 1 ms alice.box [*.*.*.*]
2 110 ms 19 ms 13 ms lo1.br10.ess.de.hansenet.net [*.*.*.*]
3 10 ms 11 ms 12 ms ae1-104.cr01.dus.de.hansenet.net [*.*.*.*]
4 12 ms 12 ms 12 ms *.*.*.*
5 16 ms 17 ms 17 ms so-1-2-0-0.cr01.asham.de.hansenet.net [*.*.*.*]
6 17 ms 17 ms 17 ms ae1-0.xd02.weham.de.hansenet.net [62.109.67.254]
7 18 ms 18 ms 18 ms ae0-0.pr02.weham.de.hansenet.net [213.191.66.173]
8 23 ms 22 ms 22 ms 84.16.7.233
9 41 ms 36 ms 35 ms 94.142.120.238
10 101 ms 74 ms 232 ms 195.50.118.201
11 36 ms 48 ms 36 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 42 ms 32 ms 33 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
13 115 ms 115 ms 115 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
14 109 ms 109 ms 110 ms internap-gw.ip4.tinet.net [77.67.77.54]
15 111 ms 111 ms 111 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
16 110 ms 111 ms 120 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 113 ms * * fr.playstartrekonline.eu [208.95.185.44]
20 * * 112 ms fr.playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.


Second run:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 3 ms 2 ms 2 ms alice.box [*.*.*.*]
2 101 ms 191 ms 24 ms lo1.br10.ess.de.hansenet.net [*.*.*.*]
3 14 ms 11 ms 11 ms ae1-104.cr01.dus.de.hansenet.net [*.*.*.*]
4 12 ms 24 ms 12 ms *.*.*.*
5 17 ms 18 ms 17 ms so-1-0-0-0.cr01.asham.de.hansenet.net [*.*.*.*]
6 17 ms 16 ms 17 ms ae1-0.xd01.weham.de.hansenet.net [62.109.67.246]
7 17 ms 18 ms 17 ms ae1-0.pr02.weham.de.hansenet.net [213.191.66.181]
8 24 ms 23 ms 23 ms 84.16.7.233
9 36 ms 36 ms 36 ms 94.142.120.238
10 42 ms 41 ms 42 ms 195.50.118.201
11 37 ms 36 ms 35 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 32 ms 32 ms 32 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
13 117 ms 116 ms 122 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
14 110 ms 113 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
15 111 ms 110 ms 110 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
16 121 ms 109 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * * Zeit?berschreitung der Anforderung.
18 * 119 ms * fr.playstartrekonline.eu [208.95.185.44]
19 * * * Zeit?berschreitung der Anforderung.
20 * 114 ms * fr.playstartrekonline.eu [208.95.185.44]
21 * 112 ms 115 ms fr.playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.


Third run:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 2 ms 2 ms 2 ms alice.box [*.*.*.*]
2 9 ms 9 ms 10 ms lo1.br10.ess.de.hansenet.net [*.*.*.*]
3 63 ms 11 ms 11 ms ae1-104.cr01.dus.de.hansenet.net [*.*.*.*]
4 12 ms 12 ms 11 ms *.*.*.*
5 45 ms 21 ms 17 ms so-1-2-0-0.cr01.asham.de.hansenet.net [*.*.*.*]
6 17 ms 17 ms 17 ms ae1-0.xd02.weham.de.hansenet.net [62.109.67.254]
7 17 ms 16 ms 17 ms ae0-0.pr02.weham.de.hansenet.net [213.191.66.173]
8 23 ms 24 ms 23 ms 84.16.7.233
9 39 ms 36 ms 50 ms 94.142.120.238
10 42 ms 41 ms 42 ms 195.50.118.201
11 35 ms 36 ms 35 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 33 ms 33 ms 33 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
13 116 ms 154 ms 115 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
14 111 ms 110 ms 112 ms internap-gw.ip4.tinet.net [77.67.77.54]
15 112 ms 110 ms 114 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
16 110 ms 109 ms 122 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 114 ms * * fr.playstartrekonline.eu [208.95.185.44]
26 * * * Zeit?berschreitung der Anforderung.
27 * * 113 ms fr.playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.


Fourth run:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 2 ms 2 ms 2 ms alice.box [*.*.*.*]
2 9 ms 10 ms 11 ms lo1.br10.ess.de.hansenet.net [*.*.*.*]
3 11 ms 10 ms 12 ms ae1-104.cr01.dus.de.hansenet.net [*.*.*.*]
4 11 ms 12 ms 11 ms *.*.*.*
5 17 ms 18 ms 19 ms so-1-0-0-0.cr01.asham.de.hansenet.net [*.*.*.*]
6 29 ms 33 ms 18 ms ae1-0.xd02.weham.de.hansenet.net [62.109.67.254]
7 17 ms 17 ms 17 ms ae1-0.pr02.weham.de.hansenet.net [213.191.66.181]
8 23 ms 35 ms 23 ms 84.16.7.233
9 36 ms 37 ms 36 ms 94.142.120.238
10 42 ms 52 ms 42 ms 195.50.118.201
11 36 ms 36 ms 36 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
12 33 ms 33 ms 32 ms IntelQ-Tinet-level3-2x10G.London.Level3.net [4.68.110.114]
13 115 ms 116 ms 137 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
14 110 ms 110 ms 110 ms internap-gw.ip4.tinet.net [77.67.77.54]
15 111 ms 111 ms 111 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
16 110 ms 121 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * 119 ms fr.playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.



Kinda weird... -.-


Best regards
Career Officer
Join Date: Jul 2012
Posts: 3
# 2439
01-28-2013, 07:09 PM
Quote:
Originally Posted by werx138 View Post
I'm sure it's working great in at least one universe... just not the one I seem to be in.
I am sad!!!
Ensign
Join Date: Jan 2013
Posts: 2
# 2440
01-28-2013, 07:10 PM
was fixed for a while, but...

tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 9 ms 10 ms 7 ms
3 10 ms 8 ms 7 ms acr07mdsnwi-tge-0-3-0-0.mdsn.wi.charter.com [96.
34.21.20]
4 54 ms 9 ms 8 ms acr01mdtnwi-tge-0-0-0-1.mdtn.wi.charter.com [96.
34.16.136]
5 10 ms 13 ms 9 ms acr03mdsnwi-tge-0-0-0-0.mdsn.wi.charter.com [96.
34.16.50]
6 19 ms 11 ms 10 ms crr02ftbgwi-tge-0-3-0-9.ftbg.wi.charter.com [96.
34.16.24]
7 10 ms 22 ms 11 ms crr01ftbgwi-tge-0-3-0-12.ftbg.wi.charter.com [96
.34.17.252]
8 25 ms 23 ms 34 ms crr01euclwi-tge-0-6-0-8.eucl.wi.charter.com [96.
34.21.194]
9 21 ms 15 ms 15 ms bbr01euclwi-tge-0-1-0-0.eucl.wi.charter.com [96.
34.2.144]
10 38 ms 34 ms 33 ms cer-edge-12.inet.qwest.net [72.166.170.245]
11 34 ms 36 ms 33 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
12 42 ms 34 ms 35 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213
]
13 49 ms 49 ms 50 ms 0.ge-3-1-0.XL3.BOS4.ALTER.NET [152.63.20.217]
14 49 ms 50 ms 50 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
15 49 ms 50 ms 50 ms internap-gw.customer.alter.net [65.207.236.58]
16 51 ms 47 ms 50 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
17 60 ms 53 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
18 * * * Request timed out.
19 * 49 ms * playstartrekonline.de [208.95.185.44]
20 * * * Request timed out.
21 * 108 ms * playstartrekonline.de [208.95.185.44]
22 * * * Request timed out.
23 * * * Request timed out.
24 * 55 ms * playstartrekonline.de [208.95.185.44]
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * 80 ms * playstartrekonline.de [208.95.185.44]

Trace complete.
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