Captain
Join Date: Nov 2012
Posts: 680
# 2641
01-29-2013, 01:56 PM
C:\>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 51 ms 51 ms 34 ms user-10lfe01.cable.mindspring.com []

2 29 ms 11 ms 9 ms 66.26.45.5
3 12 ms 11 ms 12 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
4 27 ms 22 ms 23 ms 107.14.19.20
5 20 ms 60 ms 18 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
6 19 ms 19 ms 17 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
4.13.157]
7 20 ms 18 ms 18 ms te0-3-0-1.mpd21.dca01.atlas.cogentco.com [154.54
.5.65]
8 26 ms 39 ms 25 ms te0-0-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
4.26.178]
9 30 ms 31 ms 34 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
10 31 ms 33 ms 31 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
11 39 ms * * 38.111.40.114
12 34 ms 36 ms 31 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\>
Ensign
Join Date: Oct 2012
Posts: 12
# 2642
01-29-2013, 01:56 PM
C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms CISCO69961 [192.168.1.1]
2 34 ms 15 ms 25 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 19 ms 8 ms 9 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 9 ms 8 ms 9 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 15 ms 22 ms 23 ms 107.14.19.44
6 16 ms 18 ms 16 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
7 17 ms 18 ms 18 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
8 17 ms 20 ms 16 ms te0-5-0-2.mpd22.dca01.atlas.cogentco.com [154.54
.2.41]
9 25 ms 24 ms 28 ms te0-6-0-8.mpd22.jfk02.atlas.cogentco.com [154.54
.26.174]
10 29 ms 31 ms 31 ms te0-3-0-5.ccr21.bos01.atlas.cogentco.com [154.54
.44.34]
11 31 ms 30 ms 32 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 * * 51 ms 38.111.40.114
13 * * * Request timed out.
14 32 ms * * 208.95.185.41
15 * * * Request timed out.
16 * * 35 ms 208.95.185.41

Trace complete.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms CISCO69961 [192.168.1.1]
2 72 ms 22 ms 11 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 12 ms 11 ms 60 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 * 8 ms 8 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 24 ms 23 ms 23 ms 107.14.19.44
6 16 ms 17 ms 15 ms 107.14.19.133
7 18 ms 18 ms 18 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
4.13.157]
8 18 ms 18 ms 18 ms te0-0-0-4.mpd21.dca01.atlas.cogentco.com [154.54
.24.97]
9 25 ms 24 ms 25 ms te0-7-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
4.41.22]
10 31 ms 30 ms 31 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
.0.29]
11 30 ms 52 ms 32 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 35 ms * 33 ms 38.111.40.114
13 31 ms * * sitedown.startrekonline.com [208.95.185.44]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 33 ms * * sitedown.startrekonline.com [208.95.185.44]
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 47 ms <1 ms 3 ms CISCO69961 [192.168.1.1]
2 16 ms 18 ms 18 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 12 ms 9 ms 8 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 10 ms 12 ms 13 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 23 ms 23 ms 22 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
6 17 ms 24 ms 18 ms 107.14.19.133
7 18 ms 18 ms 20 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
8 16 ms 19 ms 18 ms te0-3-0-1.mpd22.dca01.atlas.cogentco.com [154.54
.30.117]
9 24 ms 27 ms 24 ms te0-3-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
10 30 ms 30 ms 34 ms te0-1-0-5.ccr21.bos01.atlas.cogentco.com [154.54
.44.30]
11 132 ms 204 ms 218 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 * * * Request timed out.
13 30 ms 30 ms 31 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>
Career Officer
Join Date: Jul 2012
Posts: 19
# 2643
01-29-2013, 01:56 PM
As our bosses would say: get a 3g backup! We cannot affort to be offline...
Ensign
Join Date: Jan 2013
Posts: 17
# 2644
01-29-2013, 01:57 PM
Quote:
Originally Posted by andyslash View Post
Now the launcher doesnt even load.
This is my response: http://www.youtube.com/watch?v=p6PZhONZ3Ac

My sentiments exactly!!!
Ensign
Join Date: Jan 2013
Posts: 6
# 2645
01-29-2013, 01:57 PM
C:\Windows\System32>tracert launcher.startrekonline.com

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 1 ms <1 ms 1 ms fritz.box [192.168.178.1]
2 22 ms 23 ms 22 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
3 24 ms 22 ms 23 ms xmws-gssn-de02-chan-18.nw.mediaways.net [213.20.
250.254]
4 26 ms 23 ms 24 ms 84.16.10.189
5 37 ms 37 ms 43 ms 84.16.13.234
6 37 ms 38 ms 38 ms 195.50.90.165
7 131 ms 128 ms 131 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

8 132 ms 133 ms 132 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.1
54]
9 50 ms 52 ms 51 ms te0-1-0-5.ccr22.lon01.atlas.cogentco.com [130.11
7.14.197]
10 51 ms 51 ms 52 ms te0-5-0-3.mpd22.lon13.atlas.cogentco.com [154.54
.74.54]
11 162 ms 157 ms 150 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
12 250 ms 212 ms 284 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
13 189 ms * * 38.111.40.114
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

C:\Windows\System32>tracert accounts.crypticstudios.com

Routenverfolgung zu accounts.crypticstudios.com [208.95.185.165] ?ber maximal 30
Abschnitte:

1 1 ms <1 ms 1 ms fritz.box [192.168.178.1]
2 22 ms 22 ms 23 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
3 23 ms 23 ms 24 ms xmws-gssn-de01-chan-18.nw.mediaways.net [213.20.
250.250]
4 23 ms 24 ms 24 ms 84.16.8.141
5 37 ms 38 ms 38 ms 84.16.13.234
6 76 ms 38 ms 38 ms 195.50.118.201
7 144 ms 129 ms 125 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

8 134 ms 136 ms 133 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.1
46]
9 51 ms 52 ms 52 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
7.15.241]
10 51 ms 51 ms 52 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.94]
11 154 ms 130 ms 130 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
12 160 ms 156 ms 146 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
13 169 ms * * 38.111.40.114
14 133 ms 131 ms 133 ms accounts.crypticstudios.com [208.95.185.165]

Ablaufverfolgung beendet.



Hope this helps
Ensign
Join Date: Jan 2013
Posts: 10
# 2646
01-29-2013, 01:57 PM
If we could harness patience as a power source we could end the energy crisis with the amount perfect world has pissed on while trying to fix this
Starfleet Veteran
Join Date: Jul 2012
Posts: 159
# 2647
01-29-2013, 01:57 PM
When can we expect compensation for yet ANOTHER STO mess ?

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

4 34 ms 37 ms 37 ms 213.1.69.74
5 35 ms 38 ms 35 ms 31.55.165.65
6 34 ms 38 ms 35 ms 31.55.165.107
7 34 ms 69 ms 37 ms acc1-10GigE-7-3-0.mr.21cn-ipp.bt.net [109.159.25
0.98]
8 48 ms 46 ms 46 ms core1-te0-4-0-0.ealing.ukcore.bt.net [109.159.25
0.1]
9 42 ms 42 ms 41 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 42 ms 43 ms 43 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

11 42 ms 44 ms 42 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 47 ms 49 ms 49 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 48 ms 50 ms 50 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
.72.190]
14 124 ms 122 ms 121 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
4.1.93]
15 122 ms 120 ms 121 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * 117 ms 208.95.185.41

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

4 35 ms 37 ms 36 ms 213.1.69.74
5 36 ms 36 ms 34 ms 31.55.165.65
6 36 ms 36 ms 34 ms 31.55.165.107
7 35 ms 35 ms 33 ms acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.25
0.66]
8 46 ms 48 ms 49 ms core1-te0-13-0-0.ealing.ukcore.bt.net [109.159.2
50.9]
9 41 ms 41 ms 43 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 40 ms 42 ms 43 ms 166-49-211-153.eu.bt.net [166.49.211.153]
11 41 ms 42 ms 43 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 49 ms 48 ms 47 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 49 ms 51 ms 49 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54
.74.46]
14 123 ms 125 ms 119 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
4.1.93]
15 137 ms 125 ms 122 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
16 * * * Request timed out.
17 119 ms 118 ms 116 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

4 36 ms 37 ms 37 ms 213.1.69.74
5 35 ms 34 ms 35 ms 31.55.165.65
6 39 ms 37 ms 37 ms 31.55.165.107
7 138 ms 194 ms 65 ms acc1-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25
0.70]
8 49 ms 49 ms 53 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.42]
9 41 ms 43 ms 41 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.82]
10 41 ms 43 ms 44 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

11 43 ms 43 ms 44 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 48 ms 48 ms 47 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 54 ms 48 ms 49 ms te0-3-0-5.ccr21.lon13.atlas.cogentco.com [130.11
7.0.118]
14 121 ms 120 ms 119 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
15 121 ms 126 ms 127 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Ensign
Join Date: Jan 2013
Posts: 10
# 2648
01-29-2013, 01:57 PM
This is unbelievable. They need to fix this its complete BS that this has been such an issue for so long for so many people. This is the only thing stopping me from buying a lifetime membership
Ensign
Join Date: Oct 2012
Posts: 20
# 2649
01-29-2013, 01:58 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

Cheers,

Brandon =/\=
Thanks for no warning whatsoever in game.

Its as bad as my in game ticket, on day 14 now and still no response.
Lieutenant
Join Date: Jul 2012
Posts: 59
# 2650
01-29-2013, 01:58 PM
and again here we go with server issues, was on playing fine until 10 mins ago and now can not get back in. This is what the Star Trek legacy has come to? This is your customer service, consider me another cancelled account as i am sick and tierd of the endless bugs, and problems of this game, and further more i will never play buy or suggest any cryptic product ever again. After 20 years of online gaming I can honestly say this has been the worst experiance of them all. Thank you for destroying the legacy on Rodenbury, I am sure some where he is looking down and cursing .
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