Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.
Brandon, to begin with: notice in a thread where people are simply spamming useless information really isn't notice. In game is a poor place to find info on the forum, and since most of us were playing we had no notice nor information prior to the boot.
Second, testing is one thing. PWE disabled the service entirely. That is downtime... not testing. Network testing, even load testing, rarely (if ever) actually requires turning a service off.
Since its very clearly stated that the forums are basically a funnel for community interaction and shouldn't essentially be trusted as information that is canon from the company, the communication of issues and progress is essentially non existent. I did more to explain what was going on than you guys did last night.
A few short words explaining the problem isn't hard... nor is 15min notice that things are going down again.
For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.
Tracing route to accounts.crypticstudios.com [184.108.40.206]
over a maximum of 30 hops:
1 3 ms <1 ms <1 ms 10.0.1.1
2 10 ms 10 ms 8 ms 10.148.160.1
3 9 ms 10 ms 18 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
4 14 ms 11 ms 11 ms crr01rochmn-tge-0-2-0-11.roch.mn.charter.com [96
5 12 ms 11 ms 11 ms crr02owtnmn-tge-0-0-0-6.owtn.mn.charter.com [96.
6 11 ms 14 ms 12 ms crr01owtnmn-tge-0-1-0-0.owtn.mn.charter.com [96.
7 18 ms 23 ms 23 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
8 23 ms 23 ms 19 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [220.127.116.11
9 38 ms 35 ms 38 ms bbr02chcgil-bue-1.chcg.il.charter.com [18.104.22.168
10 51 ms 48 ms 45 ms te0-5-0-4.ccr21.ord03.atlas.cogentco.com [38.122
11 49 ms 52 ms 74 ms te0-3-0-0.mpd21.ord01.atlas.cogentco.com [154.54
12 55 ms 53 ms 60 ms te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54
13 147 ms 220 ms 239 ms te4-4.ccr01.bos06.atlas.cogentco.com [22.214.171.124
14 * 61 ms * 126.96.36.199
15 55 ms 61 ms 56 ms accounts.crypticstudios.com [188.8.131.52]
I do not mind if connection issues keep me off the game for a few minutes at the time, thats to be expected with the fragility of Cryptic's coding however having the game unplayable for hours begs the question, what are paying for, a game we cannot play?
Not to mention that they could not wait until Thursday, normal maintenance day to actually do this patch and end up breaking the launcher as a result of their rushed and botched job.