Ensign
Join Date: Jan 2013
Posts: 17
# 2781 My Tracerts
01-29-2013, 02:35 PM
launcher.startrekonline.com tracert


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 8 ms 11 ms 7 ms 10.28.48.1
2 16 ms 9 ms 11 ms 173-219-242-132-link.sta.suddenlink.net [173.219
.242.132]
3 9 ms 10 ms 16 ms 173-219-242-130-link.sta.suddenlink.net [173.219
.242.130]
4 30 ms 33 ms 41 ms cdm-**-****-*.lfkn.suddenlink.net [**.**.**.*]

5 40 ms 32 ms 29 ms 66-76-232-37.tyrd.suddenlink.net [66.76.232.37]

6 37 ms 31 ms 29 ms xe-2-2-0.er1.ord7.us.above.net [64.124.200.189]

7 56 ms 35 ms 30 ms xe-1-0-0.er2.ord7.us.above.net [64.125.26.6]
8 27 ms 37 ms 37 ms te0-7-0-4.ccr21.ord03.atlas.cogentco.com [154.54
.10.197]
9 34 ms 29 ms 30 ms te0-3-0-0.mpd22.ord01.atlas.cogentco.com [154.54
.5.9]
10 70 ms 64 ms 63 ms te0-3-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.7.82]
11 69 ms 58 ms 60 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 97 ms * * startrekonline.com [208.95.185.44]
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 99 ms * * startrekonline.com [208.95.185.44]

Trace complete.




patchserver.crypticstudios.com

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 155 ms 198 ms 373 ms 10.28.48.1
2 276 ms 163 ms 588 ms 173-219-242-132-link.sta.suddenlink.net [173.219
.242.132]
3 298 ms 335 ms 227 ms 173-219-242-130-link.sta.suddenlink.net [173.219
.242.130]
4 220 ms 255 ms 232 ms cdm-**-**-**-*.lfkn.suddenlink.net [**.**.**.*]

5 238 ms 182 ms 248 ms 66-76-232-37.tyrd.suddenlink.net [66.76.232.37]

6 221 ms 296 ms 268 ms xe-2-2-0.er1.ord7.us.above.net [64.124.200.189]

7 209 ms 279 ms 263 ms xe-0-0-0.er2.ord7.us.above.net [64.125.26.246]
8 328 ms 199 ms 278 ms te0-7-0-4.ccr21.ord03.atlas.cogentco.com [154.54
.10.197]
9 263 ms 290 ms 336 ms te0-3-0-1.mpd22.ord01.atlas.cogentco.com [154.54
.2.97]
10 302 ms 247 ms 221 ms te0-7-0-8.ccr21.bos01.atlas.cogentco.com [154.54
.24.53]
11 219 ms 320 ms 313 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 314 ms 339 ms * 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 70 ms 208.95.185.41

Trace complete.
Ensign
Join Date: Jun 2012
Posts: 24
# 2782 Game Launcher SUCKS!!!!
01-29-2013, 02:35 PM
I had this problem some last night but after the first time it happened the game worked fine. I'm on the West Coast and I'm having the same problem as everyone else is. Only my message says It can't connect to the internet. So I reset modem and router, restarted laptop and even stupid as it was re installed the game (which sometimes works when PWE?CRYPTIC does fail which seems to happen a lot lately.) I hope it gets fixed soon. This is really getting old.
Ensign
Join Date: Jan 2013
Posts: 3
# 2783
01-29-2013, 02:35 PM
i like that while i read this thread hoping to find a solution or glimmer of hope it keeps getting longer. this issue is pretty silly
Survivor of Romulus
Join Date: Sep 2012
Posts: 18
# 2784
01-29-2013, 02:36 PM
Quote:
Originally Posted by causalityeffect View Post
Its stands as a cruel indication that even Cryptic knows the playerbase has little faith in anything they say or promise. The real kicker is rubbing the customer nose in the fact OTHER players are not affected.

Yeah, thanks for telling me others can play while I cant for the second day in a row. Apparantly, Cryptic only really give a crap if a problem is serious enough to affect the ENTIRE community.
Otherwise, as long as some folks are buying lockboxes who cares ?
And if they didn't, someone would come in here saying they could get in and everyone who could still not connect would come right back her pissing and moaning about how it came up & went back down again.
Ensign
Join Date: Sep 2012
Posts: 4
# 2785
01-29-2013, 02:36 PM
HOW DO I GET THE tracerts
Lieutenant
Join Date: Dec 2012
Posts: 51
# 2786
01-29-2013, 02:36 PM
Quote:
Originally Posted by nynik View Post
You can use a free VPN client like PrivitizeVPN or Hotspotshield.
You aren't understanding me correctly.

So, last night VPN resolved the issue fine. The problem last night was network routes, which if you change your route you would get in.

Today, this is not a route problem. This is a server problem. In order to facilitate their testing, they turned off the patch server. This is, for all intensive purposes, basically the same thing they do when they are patching/maintenance, except instead of putting server down they just turned the thing off.

The patcher/launcher server is strictly exactly that, it reports patch information and (if necessary) allows retrieval of updates.

If I knew the response code that the launcher waits for when it sends the request to http://launcher.crypticstudios.com, then bypassing the stupid check would be easy.

This is the same thing that most companies do when they want to test a server that recently failed for load - they point you at a dummy server that simply says things are fine while they test and you are never the wiser. It doesn't bypass logins or anything, it merely allows the launcher to move on and do its business without care to patching.

I have a vpn, i have 3 actually. I used them to play last night. But, right now, they're useless.
Captain
Join Date: Jun 2012
Posts: 967
# 2787
01-29-2013, 02:36 PM
Quote:
Originally Posted by punktribble View Post
meh setting up SWTOR now....damn this mess
*shrugs*

Seriously, before the patch was applied yesterday, I had absolutely no problem with logging into the system. Everything ran smoothly. Once the system went down, I ran that darn test four times. I waited an entire day, so that I could sign into the game.

If Cryptic is able to repeat the issue in-house, the problem originated with code they implemented in-house.

I don't believe in coincidences.

Last edited by linyive; 01-29-2013 at 02:40 PM.
Ensign
Join Date: Jan 2013
Posts: 4
# 2788
01-29-2013, 02:38 PM
Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

C:\Users\HOME>tracert patchserver.crypticstudios.com

D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41]
avec un maximum de 30 sauts*:

1 1 ms <1 ms 1 ms FREEBOX [192.168.0.254]
2 36 ms 51 ms 25 ms 82.224.213.254
3 * 25 ms 55 ms vlq-6k-2-a5.routers.proxad.net [213.228.4.254]
4 26 ms 24 ms 34 ms th2-crs16-1-be1002.intf.routers.proxad.net [212.27.57.217]
5 57 ms 50 ms 44 ms bzn-crs16-1-be2000.intf.routers.proxad.net [212.27.57.210]
6 51 ms 46 ms 51 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212.27.59.102]
7 70 ms 48 ms 90 ms te0-1-0-5.365.mag21.par01.atlas.cogentco.com [149.6.160.101]
8 59 ms 47 ms 64 ms te0-0-0-7.ccr21.par01.atlas.cogentco.com [130.117.49.81]
9 54 ms 63 ms 83 ms te0-2-0-1.ccr21.lon13.atlas.cogentco.com [130.117.51.29]
10 125 ms 138 ms 126 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
11 128 ms 128 ms 172 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
12 * * * D?lai d'attente de la demande d?pass?.
13 * * * D?lai d'attente de la demande d?pass?.
14 * * * D?lai d'attente de la demande d?pass?.
15 * * * D?lai d'attente de la demande d?pass?.
16 * * * D?lai d'attente de la demande d?pass?.
17 * * * D?lai d'attente de la demande d?pass?.
18 * * * D?lai d'attente de la demande d?pass?.
19 * * * D?lai d'attente de la demande d?pass?.
20 * * * D?lai d'attente de la demande d?pass?.
21 * * * D?lai d'attente de la demande d?pass?.
22 * * * D?lai d'attente de la demande d?pass?.
23 * * * D?lai d'attente de la demande d?pass?.
24 * * * D?lai d'attente de la demande d?pass?.
25 * * * D?lai d'attente de la demande d?pass?.
26 * * * D?lai d'attente de la demande d?pass?.
27 * * 133 ms 208.95.185.41

Itin?raire d?termin
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2789
01-29-2013, 02:39 PM
Quote:
Originally Posted by linyive View Post
*shrugs*

Seriously, before the patch was applied yesterday, I had absolutely no problem with logging into the system. Everything ran smoothly. Once the system went down, I ran that darn test four times. I waited an entire day, so that I could sign into the game.

If Cryptic is able to repeat the issue in-house, the problem originated with code they implemented in-house.
The issue appeared before the patch yesterday, so it's unrelated.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Career Officer
Join Date: Jun 2012
Posts: 1,466
# 2790
01-29-2013, 02:39 PM
Quote:
Originally Posted by agentgreasy View Post
I have a vpn, i have 3 actually. I used them to play last night. But, right now, they're useless.
Okay. My tracerts show that its the launcher address and patchserver address causing the block (not accounts), but I can still access the game using a vpn client.
nynik | Join Date: Dec 2009
<Dev> Oaks@dstahl: *checks for CBS listening devices in the office*
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