I by no means have my hopes up but the launcher has worked for me today, I still expect it to break again, however to those of you following along, support sent me a disturbing email this is it:
Please accept my sincerest apologies, however we will no longer be able to directly assist in this matter. I would suggest submitting a bug report if you haven't already to our QA department for review. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
So I guess that means screw off, we dont care to help you any longer, wow!
Same problem here. I've contacted support and got 4 e-mails yet I'm unable to log in. Had this very same problem in May and was unable to log on for 3+ weeks. At this point it's obvious imo that it's not a PC or ISP problem but at cryptic's server... guess it's time to look for another game to play and give my money to.
Here's how to do the tracert. If you see any of the hops containing any cogentco servers, thats likely what is causing your problems.
From the tech support website:
For Windows, hit the start button
Where it says Search All Files and Programs, type CMD and press ENTER
The first result should be cmd.exe
Right-click on cmd.exe and select Run as Administrator
A black, command-prompt window should appear
From here type the following command:
I'll post what I got from PW tech forums here as well, seeing as most people are only following this thread.
Reply as follows:
Yep, this is a known issue with the ISP for the servers, Cogentco. For some players, it doesn't seem to like their IP addresses and their ping, connection drops a lot.
Our engineers and other departments are working on a solution and hopefully something gets fixed like routing those players to a different ISP for the game servers, like to Internap instead of Cogentco.
My tracert shows internap already but to no avail (...) soo thats i guess 2nd lvl approach to gain some more time or might affect indeed only a few.
If tracert does not work for you it is likely that your modem does not support ICMP packets for in/ outbound. Call you ISP ask for a modem that supports ICMP / tracert command (maybe its in general a good idea to check up with your ISP @folks, I am doing the same atm. just in case).
Small chance that ISP does not support tracert all together for weird security reasons not clearly specified in T&Cs (e.g. attacks from outer space), in that case either try change the ISP, get a better offer, check around.
For people who are stuck with their ISP like me or anybody else with this issue and a working tracert; where STO was clearly working before or intermittent "unable to log in patch issue" I can only recommend to to join in this threat, experience shows unless a couple of thousand people have this issue the priority on this matter will be somewhere between 0 and -10.
9000+ views vs 400+ replies so far.