Career Officer
Join Date: Jun 2012
Posts: 499
# 911
01-28-2013, 09:16 AM
This problem has existed some time after I logged off (which was ~4pm PST). Then about 6:30am PST I was able to log on for 30m before the server went down. This to my knowledge has nothing to do wit the patch but those that could get on now can't with much of the world.
Lieutenant
Join Date: Jun 2012
Posts: 47
# 912
01-28-2013, 09:16 AM
Quote:
Originally Posted by archer6621 View Post
ya i think so too who coud've seen this commin
From what Ive heard this hit an hour before the patch. Either its a time traveling bug it for once the patch did not break something. At least not this.
Lieutenant
Join Date: Jul 2012
Posts: 59
# 913
01-28-2013, 09:16 AM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to http://launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.

Cheers,

Brandon =/\=
sir i still cannot get past the launcher. i am not techincally inclined and cannot post the information you ask for. is this a cryptic issue that needs to be fix or am i doing somthing wrong here. i have restarted reset my ip and made failed attempt to phone supprt. is there a way to get in contact with a customer support agent to walk me through whatever fix may be needed on my side?
Career Officer
Join Date: Nov 2012
Posts: 13
# 914
01-28-2013, 09:16 AM
Quote:
Microsoft Windows [version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

C:\Users\Chris>tracert launcher.startrekonline.com

D?termination de l'itin?raire vers launcher.startrekonline.com [208.95.185.44]
avec un maximum de 30 sauts :

1 3 ms 1 ms 1 ms 192.168.0.254
2 37 ms 36 ms 36 ms 192.168.254.254
3 * * * D?lai d'attente de la demande d?pass?.
4 36 ms * 38 ms th2-crs16-1-be1200.intf.routers.proxad.net [212.
27.50.193]
5 36 ms 37 ms 37 ms bzn-crs16-1-be2000.intf.routers.proxad.net [212.
27.57.210]
6 39 ms 38 ms 39 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212.
27.59.102]
7 37 ms 38 ms 38 ms te0-1-0-6.367.mag21.par01.atlas.cogentco.com [14
9.6.160.49]
8 37 ms 37 ms 37 ms te0-7-0-7.mpd21.par01.atlas.cogentco.com [154.54
.60.29]
9 45 ms 45 ms 45 ms te0-2-0-1.mpd21.lon13.atlas.cogentco.com [130.11
7.0.109]
10 118 ms 117 ms 118 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
11 117 ms 118 ms 117 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 119 ms 120 ms 128 ms 38.111.40.114
13 138 ms * * 208.95.185.44
14 * * * D?lai d'attente de la demande d?pass?.
15 * 117 ms * 208.95.185.44
16 * * * D?lai d'attente de la demande d?pass?.
17 * * * D?lai d'attente de la demande d?pass?.
18 117 ms 118 ms * 208.95.185.44
19 * * * D?lai d'attente de la demande d?pass?.
20 * * * D?lai d'attente de la demande d?pass?.
21 * * * D?lai d'attente de la demande d?pass?.
22 118 ms * * 208.95.185.44
23 * * * D?lai d'attente de la demande d?pass?.
24 * * * D?lai d'attente de la demande d?pass?.
25 * 118 ms * 208.95.185.44
26 119 ms * * 208.95.185.44
27 * * * D?lai d'attente de la demande d?pass?.
28 * * * D?lai d'attente de la demande d?pass?.
29 * * * D?lai d'attente de la demande d?pass?.
30 119 ms * * 208.95.185.44

Itin?raire d?termin?.
My tracert, from France.
Captain
Join Date: Dec 2012
Posts: 844
# 915
01-28-2013, 09:17 AM
Quote:
Originally Posted by bayonettawiccan View Post
The patch I think messed up the game's launcher.
I agree i keep getting asked to download Oracle to my laptop though i already HAVE oracle on my laptop this happens each time i try to launch the launcher.

Im not gonna use tracet or whatever this is cryptics responsibility to fix the issue this is why they get paid its not mine or any other players responsibility.

Maybe im a lil old fashioned but i beleive if you break it you fix it not blame others for what you did and expect them to fix it for you.
Lieutenant
Join Date: Jul 2012
Posts: 40
# 916
01-28-2013, 09:18 AM
sooooo while we wait till everything's kinda fixed who like's pie?
ya im a red shirt so what im a master at being cannon fodder so what?
Commander
Join Date: Jun 2012
Posts: 254
# 917
01-28-2013, 09:18 AM
There is a thread in the PC support part of the forums on this subject.
Starfleet Veteran
Join Date: Dec 2012
Posts: 715
# 918
01-28-2013, 09:18 AM
i dunno if this is a related issue but i cant even get onto the cryptic store on the website to look at anything, i was hoping to play it todfay i finally get time to play it and its a problem, had it last week had thurs to play it but oh wait a patch, cant they give a better heads up about the patch maybe in game or summat coz its stupid
Captain
Join Date: Dec 2012
Posts: 844
# 919
01-28-2013, 09:19 AM
Quote:
Originally Posted by archer6621 View Post
sooooo while we wait till everything's kinda fixed who like's pie?
Mmmm PIE!!
Starfleet Veteran
Join Date: Dec 2012
Posts: 72
# 920
01-28-2013, 09:19 AM
I am sure the devs already know about the problem i wouldnt worry about it......to much
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