Lt. Commander
Join Date: Jun 2012
Posts: 237
# 921
01-28-2013, 09:19 AM
Wow this isn't personal information they are asking for, infact brandon asked that everyone ***.***.***.*** out their own IPs, they are tracing what happens after your launcher goes looking for the sto launcher server.

Also i don't think this problem has anything to do with the patch, as the problem is pre existing to the shard going down for maintenance
Career Officer
Join Date: Jul 2012
Posts: 367
# 922
01-28-2013, 09:19 AM
Ok everyone, calm down... I've had the problem 1 hour before the server was shut down, so it is not Cryptics failure. There are 2 possibilities:
a) the Server has broken down (patchserver that provides the Launcher-Patch) or
b) the connection between Cryptics network and the cogentco-network fails.

In case of b) Cryptic can't solve the problem, a) is more unlikely, I think they should have tried to reboot the server first.
First one half of the so called Community complains: "Give us instant access to all veteran rewards, for going lifetime.", then the other half of the same Community complains: "I've earned 1000 Day membership, I want a special reward.".
Stop complaining, if it is enough for you, you could have the "Captains Table" for the real veterans, I don't want access to another dead social zone...
Survivor of Romulus
Join Date: Jun 2012
Posts: 553
# 923
01-28-2013, 09:20 AM
All the way from Leeds, England, UK... and I know, I should have a better system but I like XP

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\******>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [***.***.*.***]
2 10 ms 10 ms 10 ms 217.32.143.226
3 10 ms 10 ms 10 ms 217.32.144.14
4 13 ms 12 ms 13 ms 213.120.181.26
5 14 ms 14 ms 14 ms 217.41.169.67
6 14 ms 14 ms 14 ms 217.41.169.107
7 13 ms 12 ms 15 ms 109.159.251.77
8 23 ms 23 ms 24 ms core1-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.25]
9 17 ms 17 ms 17 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 18 ms 17 ms 17 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 18 ms 19 ms 18 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 21 ms 20 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 21 ms 21 ms 19 ms te0-0-0-4.ccr21.lon13.atlas.cogentco.com [154.54
.57.110]
14 96 ms 93 ms 94 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.5
4.5.161]
15 94 ms 94 ms 93 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 103 ms * 109 ms 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\******>
Ensign
Join Date: Jun 2012
Posts: 1
# 924
01-28-2013, 09:20 AM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*****>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ******* [192.168.1.1]
2 7 ms 7 ms 7 ms 10.10.128.1
3 29 ms 6 ms 7 ms hdsncmtk01.tex.sta.suddenlink.net [173.219.254.1
60]
4 11 ms 9 ms 10 ms 173-219-250-158-link.sta.suddenlink.net [173.219
.250.158]
5 29 ms 13 ms 16 ms 173-219-250-212-link.sta.suddenlink.net [173.219
.250.212]
6 15 ms 15 ms 12 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]

7 23 ms 12 ms 22 ms xe-0-0-0.er1.dfw2.us.above.net [64.125.26.205]
8 18 ms 13 ms 15 ms 64.125.12.170
9 15 ms 15 ms 14 ms multi-use.cogentco.com [154.54.88.70]
10 28 ms 25 ms 24 ms te0-3-0-6.mpd21.mci01.atlas.cogentco.com [154.54
.46.197]
11 41 ms 40 ms 38 ms te0-7-0-33.mpd21.ord01.atlas.cogentco.com [154.5
4.2.234]
12 65 ms 66 ms 65 ms te0-7-0-8.ccr21.bos01.atlas.cogentco.com [154.54
.24.53]
13 62 ms 64 ms 69 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 * * * Request timed out.
15 60 ms * * 208.95.185.41
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Ensign
Join Date: Jun 2012
Posts: 6
# 925
01-28-2013, 09:20 AM
Why cant I log in >.<

Last edited by klingonwarrior01; 01-28-2013 at 09:37 AM.
Lieutenant
Join Date: Jul 2012
Posts: 34
# 926
01-28-2013, 09:20 AM
Quote:
Originally Posted by messahla View Post
mmmm Pie!! :p
Pie Pie Pie Pie Pie Pie Pie Pie Pie Piepiepiepiepiepiepiepiepiepiepiepiepiepiepiepiepi epiepiepiepiepiepiepiepiepiepiepiepiepiepiepiepiep iepiepiepiepiepiepiepiepiepiepiepiepiepiepiepiepie piepiepiepiepiepiepie!:d
ya im a red shirt so what im a master at being cannon fodder so what?
Lieutenant
Join Date: Jun 2012
Posts: 47
# 927
01-28-2013, 09:20 AM
well I just attempted to pull my router. For once that did not solve it. Really messed up this time.
Ensign
Join Date: Jul 2012
Posts: 6
I have now tried to connect for 15-20 minutes after your patch, can you please let us know WHAT you do with the money we pay you for the server. Because it isn't going where we would like it to, proof in point, i can't get past your auto update launcher. Great game support guys.
Ensign
Join Date: Jan 2013
Posts: 4
# 929
01-28-2013, 09:20 AM
Quote:
Originally Posted by messahla View Post
Maybe im a lil old fashioned but i beleive if you break it you fix it not blame others for what you did and expect them to fix it for you.

I think you are reading into things.. They are trying to asses where the problem is so they can resolve the problem. They didn't blame the users for the problem.. And they didn't ask the users to fix the problem.. They just asked to get some info from us so they could see where the connection fails. In my opinion at least.
Lieutenant
Join Date: Oct 2012
Posts: 40
# 930
01-28-2013, 09:21 AM
Quote:
Originally Posted by valkarie14 View Post
i dunno if this is a related issue but i cant even get onto the cryptic store on the website to look at anything, i was hoping to play it todfay i finally get time to play it and its a problem, had it last week had thurs to play it but oh wait a patch, cant they give a better heads up about the patch maybe in game or summat coz its stupid
The least they could do is send us an e-mail. I dont have a lot of time to play between work and tending to the woman when she is home.

This is incredibly irritating... Don't make me start up SWTOR out of bordom...
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