Career Officer
Join Date: Jun 2012
Posts: 3,926
# 941
01-28-2013, 10:25 AM
I'm in the Capital District of New York...

My Launcher comes up, but never connects or gives a time out warning.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\David>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ***.***.**.*.
2 39 ms 27 ms 31 ms cable-mac1.schnny52-ar4003.nyroc.rr.com [67.242.192.1]
3 10 ms 10 ms 12 ms gig8-45.schnny52-rtr001.alb.northeast.rr.com [24.29.46.197]
4 11 ms 12 ms 12 ms rdc-74-76-241-78.alb.northeast.rr.com [74.76.241.78]
5 22 ms 23 ms 23 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.241.193]
6 28 ms 24 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
7 19 ms 22 ms 21 ms 107.14.19.147
8 19 ms 22 ms 22 ms te0-0-0-5.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
9 22 ms 21 ms 22 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.3.97]
10 27 ms 28 ms 27 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54.6.1]
11 199 ms 332 ms 211 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

This is a first for me.. never had this happen in 3 years of playing the game.

My nettest results...

contacting nettest server..
Local IP: **.***.***.**
Ping: 25.9 msec
Port: 80: 1475 KB/sec 49 KB/sec 1560 KB/sec 500
Port: 80: 2072 KB/sec 68 KB/sec 2199 KB/sec 500
Port: 443: 1994 KB/sec 66 KB/sec 2116 KB/sec 500
Port: 443: 2117 KB/sec 65 KB/sec 2245 KB/sec 500
Port: 7255: 2012 KB/sec 60 KB/sec 2132 KB/sec 500
Port: 7255: 2099 KB/sec 64 KB/sec 2226 KB/sec 500
Port: 7003: 2022 KB/sec 66 KB/sec 2144 KB/sec 500
Port: 7003: 1957 KB/sec 60 KB/sec 2074 KB/sec 500
Port: 7202: 1978 KB/sec 59 KB/sec 2097 KB/sec 500
Port: 7202: 1970 KB/sec 66 KB/sec 2089 KB/sec 500
Port: 7499: 272 KB/sec 8 KB/sec 286 KB/sec 500
Port: 7499: 1526 KB/sec 46 KB/sec 1614 KB/sec 500
Port: 80: 1921 KB/sec 58 KB/sec 2036 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

Wow.. big drop with the first 7499 Port... I got a Badda-ding Ping...
DaveyNY - STO Forum Minion since February - 2009
................Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just Minions who have Played the Game for the last 4.75 years.

Last edited by daveyny; 01-28-2013 at 10:32 AM.
Lieutenant
Join Date: Jul 2012
Posts: 59
# 942
01-28-2013, 10:26 AM
anybody else have the song lyrics ''Take the money and run''...playing over and over in thier mind?
Rihannsu
Join Date: Jun 2012
Posts: 1,541
# 943
01-28-2013, 10:26 AM
Operating System: Windows 8 64bit

Tracert Results
Quote:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.1
2 1 ms <1 ms <1 ms 192.168.1.254
3 9 ms 8 ms 8 ms adsl-65-9-8-1.mia.bellsouth.net [65.9.8.1]
4 22 ms 10 ms 10 ms 70.159.200.221
5 11 ms 11 ms 10 ms 70.159.202.20
6 13 ms 10 ms 14 ms 12.81.20.54
7 12 ms 14 ms 11 ms 12.81.104.2
8 11 ms 9 ms 9 ms 12.81.8.67
9 16 ms 15 ms 15 ms 74.175.192.166
10 26 ms 26 ms 26 ms cr81.fldfl.ip.att.net [12.122.106.94]
11 29 ms 26 ms 26 ms cr2.ormfl.ip.att.net [12.122.1.45]
12 29 ms 31 ms 29 ms cr1.attga.ip.att.net [12.122.5.142]
13 28 ms 30 ms 26 ms gar3.brhal.ip.att.net [12.122.141.189]
14 26 ms 26 ms 26 ms te2-5.ccr01.atl02.atlas.cogentco.com [154.54.10.
69]
15 27 ms 26 ms 26 ms te0-4-0-7.mpd21.atl01.atlas.cogentco.com [154.54
.88.209]
16 37 ms 37 ms 37 ms te0-3-0-2.mpd21.dca01.atlas.cogentco.com [154.54
.28.17]
17 44 ms 44 ms 44 ms te0-7-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
4.1.106]
18 50 ms 49 ms 50 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
.0.29]
19 50 ms 49 ms 50 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\User>
nettest results

Quote:
contacting nettest server..
Local IP: **.*.*.***
Ping: 52.6 msec
Port: 80: 257 KB/sec 9 KB/sec 276 KB/sec 500
Port: 80: 259 KB/sec 9 KB/sec 278 KB/sec 500
Port: 443: 248 KB/sec 9 KB/sec 267 KB/sec 500
Port: 443: 243 KB/sec 8 KB/sec 261 KB/sec 500
Port: 7255: 225 KB/sec 9 KB/sec 247 KB/sec 500
Port: 7255: 226 KB/sec 9 KB/sec 248 KB/sec 500
Port: 7003: 215 KB/sec 9 KB/sec 233 KB/sec 500
Port: 7003: 226 KB/sec 9 KB/sec 247 KB/sec 500
Port: 7202: 227 KB/sec 9 KB/sec 250 KB/sec 500
Port: 7202: 228 KB/sec 9 KB/sec 250 KB/sec 500
Port: 7499: 226 KB/sec 9 KB/sec 248 KB/sec 500
Port: 7499: 216 KB/sec 11 KB/sec 237 KB/sec 500
Port: 80: 234 KB/sec 8 KB/sec 251 KB/sec 500
Idle NIC bandwidth Send: 2 KB/sec Recv: 0 KB/sec
hit return to exit
You think that your beta test was bad?
Think about this:
American Football has been in open beta for 144 years. ~Kotaku
Ensign
Join Date: Jan 2013
Posts: 8
# 944
01-28-2013, 10:26 AM
now i know why i stopped playing STo the first time crappy tech support issues back to world of tanks and pirates of the burning sea for me!!!
Commander
Join Date: Jun 2012
Posts: 290
# 945
01-28-2013, 10:26 AM
Internet 101:

The internet or world wide web, is made up of many computers all linking together, when connecting to a pc on the other side of the world, or even next door, you do not make a direct connection. The signal gets sent to a server, who sends it to another server and so on, this is called Routing. What Cryptic have asked us to do, is trace that routing, and show them where the problem is. Without this information they cannot diagnose and fix the problem.

Feel free to Say no to posting the info, but the more info the quicker the problem can be diagnosed and therefore resolved.
Captain
Join Date: Dec 2012
Posts: 844
# 946
01-28-2013, 10:27 AM
Quote:
Originally Posted by resistance9 View Post
so im not the only one unable to access the servers in any way, well strangely that makes me feel slightly better but not to much better , geuss instead of playing i might as well do some ...ugh work
If this problem keeps persisiting i may just log into battlestar galactica online out of boredom and frusteration.
God even the thought of playing that dreadfull game again makes my stomach turn in knots but atleast id be able to play it.
Lieutenant
Join Date: Jul 2012
Posts: 40
# 947
01-28-2013, 10:27 AM
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
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Request timed out.
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Request timed out.
Request timed out.
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Request timed out.
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Request timed out.
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Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
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Request timed out.
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Request timed out.
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Request timed out.
HEY **** HEADS U SEE THIS?!
ya im a red shirt so what im a master at being cannon fodder so what?
Ensign
Join Date: Aug 2012
Posts: 2
# 948
01-28-2013, 10:28 AM
Tracing route to de.playstartrekonline.eu [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 7 ms 6 ms L100.PHLAPA-VFTTP-146.verizon-gni.net [108.2.125
.1]
3 8 ms 7 ms 7 ms G0-6-4-7.PHLAPA-LCR-21.verizon-gni.net [130.81.1
77.250]
4 7 ms 7 ms 7 ms 130.81.199.18
5 10 ms 10 ms 10 ms xe-3-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
23.223]
6 10 ms 16 ms 11 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
7 21 ms 20 ms 21 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
8 21 ms 21 ms 20 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
9 26 ms 25 ms 24 ms internap-gw.customer.alter.net [65.207.236.58]
10 26 ms 23 ms 24 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 30 ms 36 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
Lieutenant
Join Date: Dec 2012
Posts: 34
# 949 It's an ISP issue
01-28-2013, 10:28 AM
This is a Cogent network issue, nothing to do with the patch, it's not YOUR connection either, it's that you are sending network traffic, and cogent are dropping it (what would appear to be at one of their routers). Occasionally *Some* data does get through, but 95% it's dropped.
Career Officer
Join Date: Jun 2012
Posts: 665
# 950
01-28-2013, 10:29 AM
Mine appears to be after it reaches Perfect World. Relevant part in RED.

Quote:
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 6 ms 8 ms L100.LSANCA-VFTTP-148.verizon-gni.net [173.60.130.1]
3 11 ms 12 ms 12 ms G0-5-2-3.LSANCA-LCR-22.verizon-gni.net [130.81.55.110]
4 8 ms 10 ms 9 ms ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
5 16 ms 14 ms 14 ms 0.xe-6-1-1.XL3.LAX15.ALTER.NET [152.63.5.233]
6 98 ms 96 ms 97 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
7 97 ms 98 ms 96 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
8 98 ms 99 ms 99 ms internap-gw.customer.alter.net [65.207.236.58]
9 98 ms 99 ms 99 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
10 99 ms * 105 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * 100 ms 208.95.185.44

Trace complete.
Quote:
contacting nettest server..
Local IP: -------------------
Ping: 85.7 msec
Port: 80: 559 KB/sec 11 KB/sec 590 KB/sec 500
Port: 80: 529 KB/sec 19 KB/sec 585 KB/sec 500
Port: 443: 530 KB/sec 32 KB/sec 600 KB/sec 500
Port: 443: 614 KB/sec 20 KB/sec 792 KB/sec 500
Port: 7255: 604 KB/sec 12 KB/sec 638 KB/sec 500
Port: 7255: 539 KB/sec 11 KB/sec 570 KB/sec 500
Port: 7003: 479 KB/sec 9 KB/sec 507 KB/sec 500
Port: 7003: 536 KB/sec 11 KB/sec 568 KB/sec 500
Port: 7202: 438 KB/sec 9 KB/sec 463 KB/sec 500
Port: 7202: 465 KB/sec 8 KB/sec 491 KB/sec 500
Port: 7499: 589 KB/sec 11 KB/sec 623 KB/sec 500
Port: 7499: 204 KB/sec 7 KB/sec 219 KB/sec 500
Port: 80: 545 KB/sec 10 KB/sec 574 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

Last edited by eulifdavis; 01-28-2013 at 10:33 AM.
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