Career Officer
Join Date: Aug 2012
Posts: 23
# 951
01-28-2013, 10:29 AM
Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 <1 ms 1 ms <1 ms fritz.box [192.168.1.254]
2 35 ms 35 ms 35 ms rdsl-osbk-de01.nw.mediaways.net [213.20.59.4]
3 35 ms 35 ms 49 ms xmws-osbk-de03-chan-18.nw.mediaways.net [195.71.
224.146]
4 44 ms 50 ms 90 ms rmwc-frnk-de01-xe-4-0-6-0.nw.mediaways.net [195.
71.254.77]
5 47 ms 93 ms 47 ms 176.52.173.177
6 64 ms 64 ms 81 ms 84.16.13.234
7 58 ms 58 ms 57 ms 195.50.118.201
8 59 ms 60 ms 61 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
9 58 ms 58 ms 59 ms ae-116-3502.edge3.London1.Level3.net [4.69.166.1
34]
10 * 70 ms 71 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
7.15.241]
11 77 ms 77 ms 74 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.94]
12 143 ms 142 ms 142 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
4.1.93]
13 141 ms 141 ms 142 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 151 ms * 158 ms 38.111.40.114
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * 138 ms * www.playstartrek.fr [208.95.185.44]
18 * * * Zeit?berschreitung der Anforderung.
19 * * 138 ms www.playstartrek.fr [208.95.185.44]

Ablaufverfolgung beendet.
Captain
Join Date: Jun 2012
Posts: 690
# 952
01-28-2013, 10:29 AM
Any update Brandon?
| CSI - Confederazione Stellare Italiana | @NandoPC |
Lieutenant
Join Date: Jun 2012
Posts: 56
# 953
01-28-2013, 10:29 AM
OK, here is a tracert personal info marked out.


C:\Users\************>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms *******************************
2 5 ms 5 ms 5 ms 217.32.141.134
3 5 ms 5 ms 5 ms 217.32.141.190
4 10 ms 9 ms 9 ms 213.120.161.74
5 10 ms 9 ms 9 ms 31.55.164.247
6 9 ms 9 ms 9 ms 31.55.164.109
7 10 ms 9 ms 9 ms acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.
248.228]
8 18 ms 15 ms 15 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 14 ms 14 ms 14 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 14 ms 14 ms 13 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

11 13 ms 13 ms 13 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 14 ms 13 ms 13 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 16 ms 15 ms 15 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.102]
14 100 ms 87 ms 87 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
15 87 ms 91 ms 94 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 * 92 ms * 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 87 ms * * 208.95.185.41
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Looks like a DNS/domain registration? Goes thru the UK points but once it hops out of the UK that's where it gets odd.

Hope that helps.

Cheers

Rich
Ensign
Join Date: Jan 2013
Posts: 4
# 954
01-28-2013, 10:31 AM
I don't mean to be rude.. But I find it funny that whenever I look at any MMO tech support forum.. It's always the same thing. Different problems, same reaction.. people seething with rage at how tech support is doing nothing and how they can't believe that there would ever be an error and how dare there be any kind of problem keeping them from playing (either the mmo's fault or not).. Shtuff happens Ladies and Gents.. Look at almost any other MMO forum.. You get about the same amount of response from tech support. They are working hard on our problems. Give them any info they ask.. and remember it is a game.. yes you may pay a monthly subscription to play this game.. but it's a game.. Go do something else for a few hrs and check back.. Or if you have to go to work soon.. just go do something else before work instead of staring at the forums and going to work grumpy.. Again.. hope I'm not offending anyone.. Just an observation. Don't worry y'all be happy lol
Starfleet Veteran
Join Date: Oct 2012
Posts: 32
# 955
01-28-2013, 10:31 AM
Quote:
Originally Posted by wan5 View Post
its a strange one. Simple fix for those with a mobile connection... I created a wifi hotspot on my phone and got the update and launched the game fine, then switched back to dsl and all is dandy.

Hope it helps.
Not quite, but good idea

Switch to Hotspot, Launcher loads, patches, game runs.
Switch to DSL, InGame Login appears, Game continues to run.
Quit game, (still on DSL), Launcher goes back to not running.

Router has been reset. Tracerts are pretty much the same as everyone elses.
(Except one where I was passing through France!)

Im in the UK.
Survivor of Romulus
Join Date: Jun 2012
Posts: 993
# 956
01-28-2013, 10:31 AM
still no fix???

come on
Lieutenant
Join Date: Jun 2012
Posts: 36
# 957
01-28-2013, 10:31 AM
C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ***.***.*.*
2 * * * Request timed out.
3 11 ms 11 ms 10 ms 67.59.227.53
4 17 ms 11 ms 9 ms opti34-137.nassau.cv.net [167.206.34.137]
5 20 ms 10 ms 15 ms 64.15.5.254
6 12 ms 12 ms 14 ms 451be085.cst.lightpath.net [65.19.120.133]
7 * * * Request timed out.
8 11 ms 14 ms 13 ms te0-3-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
.44.73]
9 18 ms 19 ms 18 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.25.114]
10 148 ms 217 ms 221 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
11 29 ms * * 38.111.40.114
12 * * 38 ms 208.95.185.41

Trace complete.

C:\Windows\system32>
Ensign
Join Date: Nov 2012
Posts: 4
# 958
01-28-2013, 10:31 AM
Any chance of an update please ?
Lieutenant
Join Date: Jun 2012
Posts: 53
# 959
01-28-2013, 10:31 AM
Yow.


Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:


5 61 ms 76 ms 59 ms agg21.klaohias-ccr01.hawaii.rr.com [72.129.45.48
]
6 65 ms 67 ms 66 ms agg21.kmlahi07-ccr01.hawaii.rr.com [72.129.45.50
]
7 81 ms 71 ms 71 ms agg31.tustcaft-ccr01.socal.rr.com [72.129.45.2]

8 70 ms 71 ms 71 ms ae-5-0.cr0.lax30.tbone.rr.com [66.109.6.64]
9 66 ms 66 ms 67 ms 66.109.9.26
10 65 ms 63 ms 63 ms te0-0-0-19.ccr21.lax05.atlas.cogentco.com [154.5
4.10.249]
11 111 ms 64 ms 65 ms te0-0-0-2.mpd21.lax01.atlas.cogentco.com [154.54
.30.189]
12 102 ms 104 ms 105 ms te0-2-0-3.mpd21.iah01.atlas.cogentco.com [154.54
.44.249]
13 125 ms 130 ms 127 ms te0-0-0-2.ccr21.atl01.atlas.cogentco.com [154.54
.24.17]
14 134 ms 134 ms 133 ms te0-0-0-3.ccr21.dca01.atlas.cogentco.com [154.54
.28.201]
15 135 ms 137 ms 137 ms te0-7-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
4.1.106]
16 140 ms 140 ms 156 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.6.1]
17 142 ms 140 ms 143 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
18 143 ms 139 ms 146 ms 38.111.40.114
19 139 ms 139 ms * fr.playstartrekonline.eu [208.95.185.44]
20 * * * Request timed out.
21 * * * Request timed out.
22 142 ms 151 ms * fr.playstartrekonline.eu [208.95.185.44]
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 142 ms * * fr.playstartrekonline.eu [208.95.185.44]
27 * * * Request timed out.
28 * * 140 ms fr.playstartrekonline.eu [208.95.185.44]

Trace complete.

There certainly seems something odd at the end looping back to fr.playstartrekonline.eu multiple times.
Commander
Join Date: Dec 2012
Posts: 307
# 960
01-28-2013, 10:32 AM
It might be one of their outbound switches that got fried - and this might not show up in diagnostics easily since it's the last leg within their network.

He's dead, Jim.
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