We will be performing maintenance on our Account Server today, November 27, 2011 at 16:30 PST. During this maintenance players will be unable to log in to the Holodeck and Tribble shards. Additionally no purchases will be able to be made on the Web or in the C-Store. We apologize for any inconvenience this may cause. Thank you for playing Star Trek Online.
backup server having the most up-to-date account database to still allow logins while the primary server is under maintenance? Well, I guess they don't have to worry about service level agreements even though we are paying for this downtime right now haha.