I have five characters. Two capped Klingons, one capped Fed, one RA1 Fed, and one Commander 1 Fed. The three capped characters got their starter DOff packs ONLY. The RA1 Fed got the LC, Commander, and Captain DOff bonus packs. The Commander 1 Fed got the LC DOff bonus pack. The three capped characters got no bonus packs at all. I assume this is a bug.
We've found a bug where some VA's didn't get the doff packs they should have received while levelling. We'll be fixing this and once it's fixed you will receive them automatically the next time you log in, same as how you received the First Complement.