If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
The first pop-up contact box when leveling a character to Lieutenant 8 with Lt. Ferra (the Doff contact officer) is blank. This probably should have some text indicating he wants you to visit him at Starfleet Academy to pick up your first cadre of Dutty Officers.